Hoppers Lane General Practice/ Wyndham Private Medical Centre

A brilliant Clinic. High quality care from Dr Louey and the Reception Team are always so friendly and welcoming. Would not go anywhere else!

The best doctors clinic I’ve been to! Dr. Sahari and Dr. Hazrati in particular are amazing doctors that really care. I have been going here for 5+ years. All staff go above and beyond for myself and my family. The nurses are so kind and everyone works as a team. I have a rare autoimmune disease that flares up randomly, even when they are booked out, they squeeze me in for a phone appointment to get scripts filled so I’m not in pain for too long. Thank you so much for being such a great clinic!

I am a regular customer to the clinic and l am so happy about my GP. Today l had to take my 5 years old due to a fall happened at school. The receptionist was very blatant saying no walk in visits are allowed without prior bookings and there are walk in clinics in the surrounding areas. I really don’t understand why we have medical centres and receptionists without any human touch. I am absolutely sure the primary duty of a doctor is to care for the sick but the medium of access is blocked by few inhuman souls. Feels very very distressed, hope no one faces this situation again.

Dr. Craig refused to see my 2 yo toddler because ‘she isn’t the regular GP’. As a doctor she should understand that no one books a doctors appointment because they feel like it. We are now left to find another GP appointment or take my son to the ER (and wait uncomfortably for god knows how many hours). I’m sure the business is booming, hoping your conscience will too one day. The reception lady apologetically advised to take my son to the walk in Clinic. Surely, a better option to go to a new clinic altogether than to be seen my one of the GPs in the clinic that has his uuuhealth records. It’s one thing to have no appointments available but to cancel an already confirmed appointment for the most pathetic reason… disgraceful and disgusting.

First time attending this practice, and it was such a positive experience! Dr Renata is both a kind and patient GP plus an attentive listener. She is proactive, and genuine in wanting to assist her patients with their health concerns.

Best doctors in town without any doubt! Very caring and concerned about kids and individuals and will give you their fullest attention with the doctor's experience and expertise. Especially DR. SATISH SINGH/ DR. DAVID/ DR. MUSKU AND DR. PASHA HAZARATI. Being consulted by these doctors for years, for adults in the family and kids, It is very hard to settle down with other ordinary doctors with lesser caring attitude.

Dr Krista and Dr Musku are the best. Krista was my GP thorughout my pregnancy and I had wonderful experience. My husband and son both visit Dr. Musku. He is very knowledgeable and professional. We highly recommend Hoppers Lane for their professionalism. Last but not the least, Receptionist are amazing. Cheers

Me and my son have been attending this clinic for few months now but we had to rush in with my husband this time without an appointment. The receptionist, nurse and Dr. Hazrati attended to him and went through all the tests and made sure he was doing alright before we left. Thank you so much for helping us out and the adequate care provided.

Hoppers Lane is probably by far the best in Australia. I can’t believe every single GP in this practice is amazing, very polite, the care and concern they show, their diagnosis, the super clean facilities, friendly nurses at the receptions, literally nothing I can fault.

Dr Amir is our family doctor we have been seeing for over 7 years or so, and he is not only a great doctor but an amazing human, keeping you informed but at the same time always assuring. A doctor isnt just for medical diagnosis, sometimes they are your allies, your confides, show you the right path, for leading a wonderful and healthy life. Dr Amir is one of them for my family. No wonder he is so popular and his appointments are tough to find.

My next recommendations on list would Dr. Musku, Dr. Sogandh, and Dr. Hazrati.again all three of them treat their patients with so much care and respect. They sense the vibe, talk and reassure things. Wonderful GPs. You will walk out of their room, satisfied with the discussion.

My one-off appointments with Dr Louey, Dr Saideh, Dr Renata have also been great.

Can’t recommended the place enough!

Can I do less than a 1 star review…. Honestly every time I try to call I am placed on hold for at least 20 minutes but being told I am at position 1 in the queue, how is this possible, then I get told they have limited staff, every time, not good enough…. Now I’ve been told the doctor I am supposed to have a phone consultation with isn’t in & I’ve been waiting nearly 2 hrs for the call, no communication was given to advise…. Think I’ll be going elsewhere ‍️

I’ve been a patient here for nearly 5 years and I’ve always been impressed with the level of service provided by both the reception team & the GP’s. Dr Grogan is a brilliant GP and I’ve always been incredibly happy with the quality of the care I receive from her. The GP is bulk billed and I really appreciate that if you call the centre, there’s an automatic update given on where you are in the call queue.

After being brushed off and ignored for years, with my chronic pain and health issues at other drs. I am so glad to have found this clinic. Within 1 appointment a range of tests were ordered and organised. For the first time, I feel listened to. I am so thankful to have found good dr's at Hoppers Lane.

It was my first time here and my experience was amazing. The receptionists were lovely. The waiting area was clean. And Dr. Louey was very kind, caring and gentle while addressing my concerns for my sons eczema. He prescribed two creams, one for the face and one for the body which cleared and improved his skin so much within 2 days! Thank you!

Frustrating and annoying when trying to do the right thing on canceling an pm appointment, you can book online but canceling is harder you can’t cancel with a 2 hour window or they will charge, answer your phone opening at 9 still closed on MessageBank very poor.

Great practice but 16 minutes on hold for a 30 second conversation is very poor, need to look at reception staffing levels.

I have been attending with Hoppers Lane GP over 3 years. The management needs to improve their chronic time management issue in this clinic. People are not coming here have a fun such as a cafe or playground. People are sick, things to do and this clinic is not only one clinic in Hoppers Crossing. May be the management should increase the appointment time. It looks like GPs cannot finish their appointment in time frame such as 10 minute appointment time.
Pros:
Reception is great. I have never got an issue. They were always nice to us.
GPs are good and never got any issue.
You can get an appointment after hours, which is great.
Location, parking and after hours service is OK
But.
Cons:
I am exhausted to wait minimum 20 minutes to see my GP even I am in the clinic in time. They are running late minimum 15 minute and waiting time can go up to 1 hour. It happens sometimes due to emergency patiences, it is OK. But it shouldn't happen almost every single time.

Please do not answer my review with your copy paste answer.

I’ve been meaning to write this review for ages. My daughter was not a patient at the practice but after bein discharged from the mental health unit, was stranded in the carpark on a Sat night unable to get home. Abbi, the lovely receptionist noticed her sitting alone in the dark outside, then went above & beyond to make sure she got home safely. She comforted my daughter who was in agony and made her feel safe. Kudos to the clinic for having great staff -definitely recommending this place!

The Hoppers Lane General Practice I highly recommend to anyone looking for a medical centre where all staff go above and beyond to help you with everything you require. I have only ever had positive and so helpful staff look after me, it’s a medical centre that cares for it patients. A special thank you to all the receptionists that work there.

I recommend hoppers lane GP clinic to everyone because you will receive a great service and experience at this clinic. Dr Phillip EAD is a great doctor has a great knowledge and experience. Nichole at reception is very kind and helpful, she does all her best to help and find the solutions.
Thank you so much

I wont name the doctor specifically but she had no people skills, her care factor was zero, which for a doctor is odd. For someone as qualified and educated as she would be, she lacked communication skills. I felt a bit awkward and puzzled and feeling worse when I left.

They cancelled my second appointment an hour before it was due and I had already arranged leave. Now i have to wait a few weeksbefore i get time off to see another doctor (it wont be HLGP).

Also, don't bother filling out the online medical form before you go in as you still need to fill out a paper version when you arrive.

At least The receptionist was friendly.

I highly recommend going elsewhere.