HealthWest Medical & Specialist Centre

A lovely and professional clinc. I discovered them when I lived only a 5minute walk away, and am so glad I did. Dr Etta has been a godsend to me, helping treat me over the course of 2 years, identifying elements many previous doctors dismissed and let fester. She has been very honest (both comically and brutal) and I've always come away from the clinic feeling happy, uplifted, and helped. Even today, when I came in for a check up, the nurses and receptionist said hello to me by name and always make me feel welcome while maintaining excellent professionalism.

I feel very strong that, if not for their help, my life would still be quite negative.

Though I've moved away, I will drive 30minutes to attend this Doctor instead of looking for anyone more local and convenient. Though I don't see them regularly, I hesitate to move further as, in my 37 years, I've never had a GP as supportive, encouraging, wise, informed, helpful, and welcoming as her.

I almost hesitate to recommend the clinic to others because I have found it almost to be TOO good and, greedily, I almost want to keep it to myself. But the help they provide is too lovely to horde, and I recommend anyone who needs help to see them if/when they can.

Best experience so far as compare with other medical centres in Truganina and Tarneit. Doctor Hussain Ahmed is the best doctor they have. The nurse Ruby gave us always good service. The manger Rhizelle is very nice too. She looked after us every time.

Special thanks Docter Hussain Ahmed as whole my family is so pleased with his way of treatment, his skill to speak our language, his humbleness to help his patients which feels like he treat us as jis own family as well & he is so friendly with my kids.

Apart from that rest of the staff is so lovely specially Mani Randhawa, Hina & Liz.

Many thanks to all of you and your services.

Excellent clinic. I am consulting under Dr. Wasan Dalaali and she is really great doctor for females. Shared care experience during pregnancy was absolutely wonderful. Experienced and well qualified doctors. Dr. Irvy Etta is very patient listening doctor. She specialises in dermatology.

Receptionists could do with a little training I think

But DR ETTA is the most amazing doctor I’ve seen!
Such a beautiful soul, she actually cares and listens to you and wants the best!
Calms you down, tries her hardest to help give you the best answer to your problems!
I’ve never seen someone that cares about their job more

Waited 1 hour and just walked out. No communication between staff and client for that hour. No explanation why doctor wasn't able to see client.

Stay away. Totally scam and unprofessional medical centre.

For any documents you need you need appointment. They don't care about your suffering they only interested in appointment (more money)

If doctor ask to do a covid test do not go with their refferal instead go to government site for testing. Otherwise you have to wait till doctor appointment to know the result. And if you go to government site for testing they let you know result as soon as it's available.
When I explained this to receptionist she said it's your choice where to go for testing.

If system can give 0 star, I would give it to this clinic. Each receptionist has their own policy. They don't have a consistent procedure. Be careful what the receptionist will say to you and have it recorded or else when you come back it will be a different requirement again. Looks like the receptionists dont have trainings for their policies and procedures. I will not recommend them until they fix their workflow.: (: (: (

Got book 3 pm with doc albarki and when got there never been told doc is out of clinic after half hour receptionist was telling some one else doc is out of clinic then we came to know doctor is out of clinic its been 40 minutes wait he is still out but receptionist keep lying he just coming in.he came by 3 45 and was very rude never apologise
not sure do they mention this to gov when claiming money. Un believeable disgusting how a clinic or gp could fool their patient.

I have actually taken the services from almost all doctors in this clinic and they all are great health providers. One less star only becoz the waiting time is too long but it is still ok as doctors are doing their duty they are not chit chatting with the patients, listening them wisely and making opinion with pt, hence i dont mind for that. I wish this clinic will have pharmacy open soon as been closed from long time and it is s great hassle to go to other place to get medicine.

Thank you DR. Albarki and Liz who assisted me during my visit at the clinic and having to call ambulance. Thank you for the work that you do.

Awesome clinic and very friendly staff. I want to say special thanks to Dr. Irvy Etta and nurse Ruby you both are life saver.

Management is earning money from public, kindly invest time in monitoring your own security devices, Staff couldn’t even get information from their security cameras where the patient left from their clinic, negligence of providing information after waiting for 1 hour during the critical time costed a life. Hope this won’t be repeated in future and works for public. GP and staff who has been involved during this incident has not even called back for the patient’s wellness which shows how responsible they are towards their patients.

Wait time is horrible for a 3 min session with the doctor. Booking times are not accurate. Waste of time. Last time I attend this clinic.

The wait times are terrible. Why make an appointment with a patient when the doctors are always running late?

Horrible and arrogant receptionist named mani worst service ever.have been using this clinic from almost 4 years but now will never go back again.

Lovely time at this clinic! The receptionist staff were very kind and helpful, and professional. Loved the service! Doctors were very easy to talk to and they helped me.

Highly recommendable place. Lovely Doctors, listen and help well. Very comforting. Very amazing and kind reception staff, truly felt cared for and treated well. I would encourage people to visit.

Thank you for my experience!

Excellent service and help from the team there, has been my clinic of choice since I have moved to Melbourne

I now live 30 minutes away from the clinic but it's still my number 1 choice. Reception staff are actually quite friendly and prompt, and once I took my mother in law in for chest pains and the receptionist took quick action to make sure shes ok while she waited for the doctor. Liz went above and beyond to ensure the health and safety of my mother in law and I can't thank her enough for that.

The doctors are all very attentive and take their time assessing the patient. I understand that sometimes wait times can fluctuate, but it's a small price to pay for your health. I have had the pleasure of dealing with Dr. Choy, Dr. Dalali and George, and they're all extremely good doctors who actually care about their patients.

I can never praise this clinic enough for how much they've helped me.

Great service, special shout out to Dr. Aftab Aslam who really cares about his patients, leaves detailed notes and follows up on the well being. Amazing work. Keep it up.