HealthWest Medical & Specialist Centre

Waited a while to do this review.but after some recent good experiences at another clinic I thought these issues needed to be aired.
I've had 3 unacceptable experiences at this clinic.
¹st was when I needed a abscess on my face cut open.
Not only did the doctor refuse to give me a general anaesthetic, but they also removed a mole without telling me.
As you can imagine, having your face cut open and a mole removed without pain relief was excruciating and traumatic.

²nd was when I had an abscess in a fairly private area.once I was prepped and moments away from the procedure the doctor informed me that a student would be viewing, I was already embarrassed being in such a compromised position with my pants off, now I had a young women in her 20's watching.this should have been approved by ME prior.

³rd was when I went to see the doctor about a mental health issue.after opening up to the doctor about severe anxiety and stress I was feeling and the need for some immediate help I was met with chuckles of laughter and giving the advice to " go home and get some rest". I left the clinic feeling completely unheard and with a sense of hopelessness.it wasn't until later at another clinic I got the appropriate treatment.it's not all doom and gloom and I have also had some positive experiences here, but I will never go back unless it's a emergency and no other clinics have appointments.

Waiting outside from 8 50 not opened yet nobody is picking call very disappointed today came so many times this doesn’t happened with us as today

Exceptional service. I've been coming to this centre for the last few months and I couldn't point any faults. The reception, doctors, and nurses provide excellent service. Highly recommend the centre if you live in and around the area.

Degloved my finger at work and had to go there for my 3 day check up, firstly the receptionist was warm and welcoming on the phone and in person, nurse Ruby and her trainee couldn’t of been any nicer, we’re so gentle and genuinely good people. Will be referring this clinic to all my friends and family. Thank you health west!

Receptionist Liz have attitude problem, she consistently spoke to her clients in a demeaning manner. She has no people skills and rude all the time. She is short and abrupt. Very unprofessional. She’s turning the clients away.

Really amazing clinic! Huge shoutout to all the staff there - they are honestly a wonderful bunch. The doctors and nurses are all very professional and knowledgeable & they are always so kind and welcoming. The receptionists are wonderful; they truly go above and beyond to help even when you it’s incredibly busy. Highly recommend going here ️

The Doctors are good on the weekdays recommend Dr. Etta and Dr. Dalali, The reception staff are Fabolous especially Liz who’s always got a smile when she greets us, she goes over and beyond in her role, Healthwest are very lucky to have her. Especially during Covid these people have looked after my family, for that thank you and 5 stars!

My wife is happy with the clinic

But the only issue is the availability,
It’s very rare to find same day appointment with her female doctors.

Hope this improves.

Five stars for Dr Etta. She's amazing, shows genuine personal interest and kindness. A beautiful person and a great doctor too!
The only reason I haven't given 5 stars to the clinic is because some of the receptionists can be terse. I don't like this. You are the face of the clinic. Please be nice. You will receive smiles in return.

Very disappointed with the nurse. I got appointment for 0345, I was running late which I apologise with staff name Ruby but she react so rudely. She even talked with other staff in body language which makes me felt we are mistreated.
I won’t recommend.

Had an appointment for an immunisation for my son with Dr. Saad. The Dr was very professional and patient caring. However, I found the receptionist to be very rude and unfriendly. This is not the medical centre culture I know of as I too work in the medical sector.

Receptionist here are absolutely appalling rude and arrogant! If you’re unhappy about your job please find another alternative job ladies

1 star is too many! The worst clinic I have ever been to in Melbourne! I walked out of there completely shaken to my core as to how I was treated that day. Upon speaking to the owner, she took zero responsibility as to what took place and had zero care either. She said that she only owns the building and there was nobody that I could therefore provide feedback to. One of the male “doctors” told me they wouldn’t even see me because I didn’t state to the reception when booking my appointment what this private medical appointment was for which actually sounds like breach of privacy and utter nonsense! He stated that what I needed done need a longer appt which is completely false. The appointment usually takes less then 5 minutes from my 2 decades of experience in this. The doctors were rude and abrupt, the owner even agreed that their policy and clearer entry requirements have failed them and should be communicated upfront to patients to not waste their time travelling to see them. She had zero regard to my medical conditions and told me that they are invalid which have actually been medically certified as valid by a different clinic. I accidentally booked myself to go there and I will never step a foot in that clinic again.

Couldn’t get the booster due the receptionist said I don’t have a Medicare since my visa is not eligible for Medicare. I willing to pay but they don’t want. Wasting my time

Very helpful staff. Always answers the phone on time. Talks politely and welcoming. Doctors are great and supportive.

Always have to wait more than half hr on any appointments.

Today booked a appointment for 4 45.
I was there 4 48.
Was told Dr left u were late.

Changing clinic!

I just wanted to say a big Thank you to the team at health-west medical, from the lovely receptions, nurses to doctors. I have been seeing dr Dalaali for over 10 years and am extremely happy have since moved and travel to continue to see her. A few years ago we started seeing dr Ahmed and he is so good with my children they adore him, Dr Etta is very nice to. I love the fact that no matter which doctor is on I have confidence in them all. Can’t express how happy I am with the clinic. The receptionist are always trying to accommodate my family and are always extremely friendly and helpful nothing is to much trouble. Thank you to all your beautiful team and keep up the great work.

I have been under the care of Dr. Irvy Etta and have always appreciated every consultation with her. She is very thorough, attentive, Encouraging and always follows up promptly whenever she receives my results. Whether a Telephonic Consultation or in person consultation Dr. Etta answers all my questions with an approach that looks into many different factors. She also never makes me feel like I am wasting/taking up her time.
I am almost surprised that she remembers details from our consults as I have not felt as heard and cared for by a GP as I have with Dr. Etta. I will always recommend her to any of my friends or family!

Dr. Saad Albarki saved my daughters life! Without his amazing actions on Sunday the 11th of October 2020 she wouldn't be here with us today. Words can't describe how incredibly thankful we are. Thank-you will never be enough.

I would highly recommend HealthWest Medical & Specialist Centre. Very organised clinic with an easy-to-follow process. The staff were extremely friendly and helpful. They work and progress very well despite the demands of COVID and increased client volume. Dr. Albarki was very friendly and professional, and made the vaccine process very easy and painless.