Hairhouse Fountain Gate

Damaged and ruined my hair. When I went back to their staff Alisha and the other lady were extremely rude. I would never go back to that salon. Not only wasted my money, I will have to pay $280 out of my pocket to fix the so called treatment they did to my hair. They use cheap colours and product to make money. Don't trust them. Also if I saw these horrible reviews I would have never booked them.

I had a short hair cut today with ARIELLE and she has done amazing job.she is so professional and I highly recommend her. Absolutely love my hair. Thanks Arielle

Love the range of products. The service is always amazing. All the girls go over and above to help you.

Absolutely loved my haircut! Short hair was a huge change from what I previously had and the hairdresser made me feel like 1 million dollars!

I’ve had the hair cut one month before. She just made my hairs in that way so I couldn’t find any difference in my hairs but after that i washed my hairs at home.i get to find it that she just messed with my hairs. My hairs aren’t looking even.its jus looks zig zag.so she didnt cut my hairs properly and charged 92$ for that. That so much money for that bad hair cut. But no comments I couldn’t made it to go back and show them my hairs after hair cut.

The owner of this store is the rudest pig I have ever met. Speaks to staff and customers rudely. The staff are friendly and courteous but every time you go in there there give you conflicting advice. One week they say you need a certain product, next week they say 'oh no I wouldn't use that. You need this" I would prefer to drive 30km to another store than support the owner of this store

Understaffed store. Staff made an effort to help me out with piercing jewellery but were not knowledgeable, so kindly referred me to the piercer. The piercer was unfortunately unhelpful, asked me how old my piercing was, (it’s over a year and a half old) and said it doesn’t look healed and wouldn’t sell me the jewellery. I wasn’t even asking for her to change it out, I just wanted to purchase a titanium ring. She immediately rushed to the next customer.

I understand you guys are busy, but especially in Nov - Dec it’s helpful to have more staff on if you can’t help everyone! Thank you to the staff that did acknowledge me and did their best.

I had a fantastic experience today at Hairhouse. The lovely Lady that served me was so helpful. I was only going to buy some shampoo but ended up spending so much more! She knew her products and also helped me with shampoo for my kids. I often go to Hairhouse and always receive fantastic service and today was excellent! Thank you.

Big thanks to Ashleigh for cutting my daughters hair.
Made her day and made her feel so special.
Will be going back in the future

I’d like to say a big thanks to Stevee, I’ve got difficult hair, she was so patient and knowledgeable.i had countless questions, and she didn’t mind helping, well done on great customer service. Very nice shop too with some amazing products.

I was accidentally given incorrect information by a staff member here, after trying to use the products I had purchased and them not working I called and talked to Connie who was wonderful in helping me out and in swapping out the products I had bought and used to give me ones that would work for my hair and many desired outcome. I can highly recommend them!

My daughter and I have been coming here to see Maddy and the team for just over a year and we love the friendly faces and support in offering the right products for home care. Thanks guys!

Had my Boys haircuts done today with Alex and he did a fantastic job and also very friendly:) will be back to see Alex again

I love the service I get when I go in. Elise is amazing and welcoming. I'm always left feeling like a million bucks.
Thanks again ladies

No customer service and very pushy to sell you products with no patience to listen and the shampoo and conditioner prescribed and I bought for 50 dollars didn't do any good but dried my hair. On top of that the hairdresser washed and blew dry my hair in a way a beginner would do better.

Very impatient staff, could clearly see one of the student workers talking about us and not in any nice way. Rudely speaking to my mum and English is her second language so my mum couldn't understand what they were saying too much. The student worker raised her voice at my 3 year old sister too, the disrespect was a whole different level, horrible customer service for the price they try getting us to pay. Not worth your time, take yourself to another hair salon to whoever is contemplating getting your hair done with them.

This may seem like some what of a weird review in some parts but.

1. The store. I asked one of the girls who help (sorry I don't remember your name.) but I explained to her that Im TRYING to avoid found silver grey tones cos I heep naturally being drawn to them be aiaw I've had. Silver hair before and I was behind to stay like a nice peal colour but no idea what toner shampoo to use in between proper toners. And she was amazing help and told to mix rosewood with a weak purple. And it's worked so well once I got the dilutions right. Did rock pink hair for a bit. But it. Still. Looked cool.

2. Salon
I originally came in just to get some. Of my tape extentions put back in. And Elise put them in perfectly for me. She also suggest I should gone my regrowth darker for a better blend. So I trusted bed judgement and we did it. And it's so so so much begged and now. Im sticking with it and Elise. And im grateful for her advice
But she also gave me mad advice on how to fix my scuffed up d favourite boots that I love. And it worked and it's so great!

So thanks

The young lady that did my daughter's hair was in a rush. I know she could do better! Not happy for what I ended paying for.

Hit and miss. Kya is my favourite hairdresser there. Perfect haircuts every single time and she is a sweetheart.

I have had my hair cut by other hairdressers there and did not have the same experience. The last straw was when they cut my fringe uneven and when I went back and asked for it to be fixed, the hairdresser was very dismissive and unapologetic.

I went in wanting to purchase just a basic shower cap. I had one in my hand and asked is this the only shower cap you have and the response back was ‘pretty much’. Got home and opened it up only to find I had paid just over $7 on a tipping cap. Not impressed!