Hairhouse Fountain Gate

I had the most amazing experience today with Christina, she nit only listened to what I wanted to get done but also gave her suggestions to enhance my final look. The final look was amazing. All the staff were fantastic.

No customer service at all, purchased a product needed to swap cause i got the wrong item was unopened unused and only had it a couple of days.the refused to exchange with a bank statement i have never been refused from any store with this form of proof of purchase they were so caught up with silly policy that they lost a bigger spend instore and a customer. I understand in retail there are some annoying red tape that managment put in place but if you call HO its no longer an issue, next time try a little harder to help instead trying to hide behind some ridiculos policy.

I went in to have my 5 month old daughter’s earrings changed to sleepers from the original earrings. The staff were very welcoming and Chloe assisted us and changed my daughter’s earrings, she was very gentle and engaged great with my baby. Would definitely go back again to see her

Great experience at Hairhouse Fountain Gate.
I got my septum and belly button pierced by Chloe. She was amazing! Chloe explained everything to me and was extremely gentle and professional. She made me feel so comfortable throughout the whole experience. I’d definitely recommend her and will see her again for more piercings in the future.

We experienced poor service during our visit today. Effective communication and professionalism are needed from some of the employees.

Had to wait a while to be served for my booking as they were quite busy this morning.
1) the hair wash was nice except for having water in my ears and trickling down my face.
2) Christine, I think that's her name - she was quite rough with the blow dryer and kept hitting my head with it, at one point I even put my hand over my forehead so she didn't leave a bruise on me because it kept hitting the same spot over and over again.
The end result was nice though.
Thank you.

Absolutely far to expensive, especially when you can drive or walk down to the hair product factory in Vesper dr, near princes hwy and buy it in not only 1 litre bottles but its half the price of there 250 ml

Ashley is fabulous. I have had her help me a few times now and she is always extremely helpful with the best recommendations.

The owner of this store is the rudest pig I have ever met. Speaks to staff and customers rudely. The staff are friendly and courteous but every time you go in there they give you conflicting advice. One week they say you need a certain product, next week they say 'oh no I wouldn't use that. You need this" I would prefer to drive 30km to another store than support the owner of this store

Bad piecing experience. The piercer pierced my ear too close to the edge, and now there's a "V" chunk of my ear missing and no hole to put jewellery in (forward helix). Visit was on 7th Feb 2021.

I don't know the name of the young one who does piercings, but she's phenomenal. I've travelled over an hour each time to see her, she's friendly, gentle and precise.thank you

Alicia and the apprentice charlotte did such an amazing job with my hair and went above and beyond to achieve what I wanted! I am absolutely happy with my hair! Couldn’t fault the service one bit! You girls are amazing and will be recommending them to everyone!

Extremely upset with mine and my daughters hair, paid $540 for a service that wasn’t what we asked for, didn’t even cover my grey roots which was what i went in for, I tried to resolve this without leaving a bad review but all they did was apologise, it was alot of money to start with.
I definitely won’t be going back there

Amazing place! All the girls in store are always so friendly. But a big thank you to Angie who took the time to really listen, I went to another Hairhouse warehouse and they weren’t so friendly and caring. I will be telling all my friends with hair needs to come into your store & see Angie.

Got some great advice on shampoo and conditioner for coloured hair - very knowledgeable, friendly staff.

Thank you so much! Airielle did an amazing job and everyone is so lovely. Haven’t had a haircut in 6 years and everyone made me and my grandma feel so welcomed. Thank you

I used Hairhouse hairdresser for the first time for mine and my daughters hair for my graduation and Alicia did my hair the best ever! Usually it takes hours for hairdressers to get my thick curly hair straight and shiny and Alicia did it in less than hour with wash I'll be back!

Asked for a textured spray for curls. The one I normally get was out of stock. Instead I was sold a dry shampoo- really not impressed because that’s not what I asked for obviously the sales lady did not read the label properly before giving it to me. Why do I have to triple check everything? Really annoyed.

Highly knowledgeable staff, always helpful and friendly. Best customer service, staff are so helpful. Salon staff are wonderful too. Would highly recommend going there for retail and salon services

This place is fantastic, staff are great friendly and knowledgeable. They were professional and Wow got the best hair cut and colour, thankyou everyone.