Goodlife Health Clubs

A warm and friendly place. Received much support and encouragement in rehabilitation after a surgery disaster. I go to the gym to exercise (as an effective medical treatment) and progress has been impressive and comforting to me over a 3-year lengthy period. Goodlife is practically a home away from home for me.

Terrible. I had a medical issue that required surgery. I went in and said, I would need to cancel my membership unless they were able to pause my account for at least 3 months. I offered them my medical documents. The declined and said it would be fine.
The next week the payments still got taken out and for another 3 weeks too. I canceled my card to stop them taking the money out.
My contract ended years ago, so I was fully within my rights to leave.

I notified them 2 more times and over emails with the issue.
They are now demanding my card details, and to pay $130 and then they will give me 4 weeks free?
That doesn't even make sense. They are trying to charge me more than 4 weeks, plus the weeks they kept taking payments. They are threatening with debt collectors now. I was willing to leave! But they offered the pause on my account.
I'm so disappointed in this company, don't trust anything they say.

DON'T join, particular the Armadale club. (The staff at camberwell are a lot nicer)

Great pool and great staff. Always letting me take buckets of the pool water home for my own pool without any cost

Carnegie GoodLife has top-end instructors, new Jim Bradley boxing room catering combat gurus, state of the art equipment, quiet yoga room to relax and innovative dance lights for Les Mills body jammers with friendly staff located on an arty shopping strip it's certainly "in to gym"

Beware all
I joined for 12 months only. Due to covid, membership postponed and they unilaterally extended it by months when I didn’t need it anymore. I had a baby and couldn’t go to gym. They harassed me and sent me to aggressive debt collectors for a membership I can’t use

Still charged me after closing my account.
Contacted them so many times, the manager never called me back. No explains to me. Please avoid signing up.

DO NOT join this gym.the pool is always closed.their customer service is terrible.and you have a minimum year contract which you cannot get out of without paying a crazy amount of money.do not get fooled by the cheap rates - YOU GET WHAT YOU PAY FOR.

Horrible customer service after being a member for a year I called to end my membership. The lady on the phone was unprofessional and rude, after canceling she actually hung up on me. Never again Good Life.

I was a member of this gym for years before travelling overseas. Just rang up to enquire about joining again and the lady that picked up was extremely unprofessional. She couldn't answer basic questions, had a horrible phone manner, and then in the middle of asking a question she abruptly put me on hold and never came back, I waited for 5 minutes then hung up. A disservice to your business, I will be looking at joining elsewhere now.

Good and ample gym equipment, all in great condition, including a few squat racks. They also have a pool, spa and sauna which are good for a post-workout relax. Generally a pretty good crowd. The only negative to this gym is it gets HOT. In summer it really needs extra/updated aircon.

Will Arias’ QTX personal training facility in here is a win though (and air-conditioned haha) – he has his own personal studio/mini gym inside Goodlife for PT sessions which is fantastic and his training is second to none! I’ve been training with him for 5 years and will continue to as I’ve seen such great results. Thanks Will and Goodlife!

Had an unpleasant experience at the gym.
Had my car stolen and goodlife staff wouldn’t assist with the police to help them despite the police explaining they were interfering with an investigation.
Many better gyms around with newer equipment and better vibes
Really enjoying 24/7 fitness.

This gym has very horrible unfriendly staff, reading all these reviews, they must know it.
I signed up and they told me I HAD to have a PT session once a quarter and I would be billed for it. Clearly pressure to reach sales. The first PT session I had, the trainer was over weight and smelled like cigarettes. I then complained and told them I dont want to pay for it, however they kept billing me for it each quarter and I 'couldn't get out of it'. The last straw was when they put their prices up and I just received an email about it, no signs, no conversations at the front desk, no phone call.

Disappointing that I cannot exit contract after 12 months due to moving to the other side of town and no good life gyms in the precinct. Wish I read all the reviews before joining. I urge any gym goers to look at other options in the area as this gym is small, damp and expensive for what it is. Do not join any of the good life gyms!

This is by far one of the best gyms I've been a member of.

Yes, it's true that the building and facilities are not brand new, but they are maintained well and often - last time I checked their 45kg dumbells still weighed 45kg.

Overall I've had nothing but positive experiences with both the staff and patrons at this location.

Choose your workout times wisely. Unhelpful staff and intolerably filthy bathrooms. Facilities were acceptable, but dont get burned by unfair contract conditions.

Called up without notice for a tour of facilities on a Saturday afternoon, and Aiden was more than happy to oblige. Came in and checked out the centre, received great service, and pleased to say the facilities very good.

The space is enough. However, the air quality is concerned. Plus, the staff is really unfriendly. They would not apologize while they forgot to put a cancellation request on the membership, and even they dare to charge you for another month? ! And they think it is your fault that did not request? Seriously I walked in and ask for a cancellation exactly one month ago. Soooool, please get any soft or hard copy for any chance to speak with these rude people if you have to. I ve been live in different countries for these ten years. This is the first time I met. Feel really shame to Australia, to the Australian, to the policy and to the gym. I would never choose goodlife in my life anymore.and I realize that the exactly same thing happens to this gym for few things. Why the management team hasn’t taken awareness? ! Poor customer service.

Great gym. Its an old building but the layout is quite good. Good weights and cardio equipment. The highlight is the spa and pool. Great to release tensed muscles after a good workout.

The worst gym ive ever been! Customer service is horrendous. I literally paid $199 joining fee and trained for 3 weeks and cancelled. They asked a 30 days notice for cancelation and said I wasnt going to be charged as I only used the gym for 3 weeks. Well, they did charged me and when i called they pretended it never happened! DO not sign up for this gym.save yourself time and money!

Good gym in a good part of town. The sauna gets a bit crowded at peak hour, choose your workout times wisely.