Flight Centre Glen Waverley

I have dealt with Flight Centre Glen Waverley for many years now and each time have had great service. Today, I was lucky enough to have Cassandra answer the phone and she has been a Gem.helped me make the right choices and I felt very comfortable also willing to print out my information for collection. Thank you very much. Alison

Cassandra was fantastic. She found the best flight for my needs at the best price (I, too, had found nothing as good online), and communicated all requirements very clearly and efficiently.

I dealt with Lauren Patton who was very helpful. She was professional, quick with her responses and generally sorted out a few issues we had with booking a flight with Royal Brunei to the UK. We had a problem with the airline with type of credit card we could use, reservation of seats on the plane and frequent flier numbers. All were efficiently dealt with by Lauren in a very friendly manner. Note all communication was by email as telephone communication was not the best and person to person visits were restricted to appointments only, I assume due to lack of personnel due to COVID.

Terrible service, staff really not interested in serving. I checked the website and it said it opened at 9am. On arrival at 9.20am, there was a big barrier across the business door (see photo). The sign said trading hours were from 9am. I asked the lady inside if they were open and she said 9.30am. I pointed out that the sign said 9am and she said they were having a staff meeting. No smile, no "we shall be with you soon". She just was not interested in her job. Will not be back.

We've been going to see Lauren Patton for a few years now over the course of several holidays and she's just a dream. Her experience, personality and attitude is just so refreshing and awesome to experience. She sorts it all out (visas, car hire, accommodation, train tickets), tells us all the right tips, keeps us informed of any changes to the booking (i.e. If the flight changes by 15 minutes), laughs with us about our past holiday experiences and shares her own experiences and knowledge. Just invaluable. Couldn't imagine booking a holiday on my own these days. The other staff are also a pleasure to deal with. Highly recommended.

Update: we're still seeing Lauren many years later and we are still very happy with all of her wonderful work!

Lauren Patton at the Glen Waverley Flight Centre is one of the best consultants - knowledgeable, experienced, efficient and likeable

Lauren was extremely helpful when booking our Europe trip! Her vast travel knowledge enabled a very smooth and personalized experience. Would highly recommend visiting her for you next trip!

Cassandra is so efficient and helpful and it is a pleasure to have her handle my business at Flight Centre.

I have only ever had the best travel experience with Lauren at Flight Centre, Glen Waverley. All our needs and criteria are met in a friendly, welcoming and relaxed manner. Lauren is very knowledgeable and she gives plenty of options and suggestions to navigate the best possible experience.

Cassandra Carnevale, Senior Consultant at Flight Centre, The Glen, Glen Waverley, has been our travel consultant for several years, including for our two daughters. Every time we have contacted her she has been extremely helpful, capable, patient and friendly. We found her to be extremely efficient, knowledgeable and open to finding travel options just right for us. When we were flying overseas just after Australian borders were opened in late 2021, Cassandra worked tirelessly to book alternative flights when ours were cancelled several times. She took the stress out of our travels and gave us great confidence with her knowledge and abilities. She answered all our queries quickly and if she didn't know the answer, she found out and informed us promptly. We think Cassandra deserves top marks for her fantastic level of customer service. We would give her 10 stars out of 5.
Bruce & Patricia Caldwell
May 2022

Lauren is amazing! She is always enthusiastic and genuinely excited to help with our travel plans. She is thorough and does the extras that we didn't even realise we needed. Nothing is ever too much trouble. Will definitely book with Lauren for any future trips.

I booked a recent trip to Canada with Cassandra of Flight Centre Glen Waverley. Cassandra handled my booking professionally and everything went off without a hitch. I would highly recommend Cassandra and the team at FCGW.

I made two booking with Cassandra and I can't thank her enough for all her help. One of my bookings was very involved and was patient and stayed passed closing time to finish it with me.
When I needed to alter something, this was also done for me. Made it so much easier for me.

Was very friendly.professional.and knowledgea ble.will certainly recommend Fligh Centre The Glen.esp Sophia

Excellent services! Cassandra has been very efficient and really helpful. She is very professional and responsive. My family and I are totally happy with her promptness and professionalism. No hesitation in recommending her services to friends and families!

Professional and very supportive during bookings. Did the best to provide the services we wanted as a family. Cassandra was also helpful in sending reminders even after our travel on flights etc! If you want a smooth booking best to go here

Cassandra was most helpful and efficient in doing all my booking exactly as requested even with all the extras. I would highly recommend Cassandra Carnevale and Flight Centre to anyone planning to travel at the moment.

We had a very positiv experience with staff member Ankit when booking a flight for my 90 year old mother. Ankit organised support for her through Qantas, he kept us up to date with emails and was generally very helpful and supportive. Thank you, Ankit.

Cassandra Carnevale has been an absolute lifesaver for organising my flights to Thailand during this pandemic. She's been very professional, very responsive and of course incredibly helpful with every aspect of my booking!
Couldn't have asked for better service all in all:)

Excellent service and help planning our holiday also very helpful when we were stuck with flooded roads.