DIAMOND CREEK - Diamond Valley Mitre 10

I have attended the store several times and each time was assisted by a young gentleman named Ben.
He lives up to the 'mighty helpful' service provided

Well ventilated, with wide aisles. Found what l wanted. Good qualitygoods, helpful service. Close parking.

DV mitre 10 has always been incredibly helpful and personal.
During these incredibly difficult times with lockdowns and restrictions, this is even more so. The staff go out of their way to find what you need and accommodate a pickup time that works for you. 10 out of 10 DV Mitre 10!

Not Covid Safe! Multiple staff not wearing masks on trade desk including while face-to-face with customers. I went to Bunnings to get what I needed. All staff there were covered and courteous.

I left this outlet disappointed, I tried three times to get one of the staff attention but was treated like I was invisible? ! I waited for one to finish talking to a customer and before I could say excuse me can you help me he rushed off with out even asking can I help you? ! Now perhaps I am used to Bunnings were they actually ask when your been waiting for them to finish with a customer but after reading some of the reviews on here it seem to be a systemic problem perhaps management need to teacher there staff how to do customer support, illd probably suggest if this was done your sales would improve!

Fantastic customer service. Dealt with Aaron for the purchase of a Makita Pole saw & accessories. First class service. Thanks

What a great shopping experience! Peter helped me find a custom solution for a hook system I needed, and was so friendly, as were all the staff we encountered. Brilliant, and thank you!

I love this place, staff are really friendly and helpful. You don't have to wait for a member of staff, they are always around greeting you and ready to answer your questions and advice.

Terrible customer service. Staff were rude on the phone and discriminatory to my vaccination status. I am all about community and supporting business, however, when a business chooses to shut out society who do not agree with a particular view that's where my support stops for that business. I'm disgusted at this big business who could choose to stand up to bullies in the government but are sitting back complying with these unethical rules. Diamond Creek Mitre 10 will not get my business again.

Ordered a lawn mower this Sunday morning and it was delivered free within 2 hours. Excellent service

So helpful. These guys are a hardware store, not a supermarket. Perfect for clueless dads like me.

I really really appreciate the level of customer service provided buy diamond creek mitre 10. They are so helpful, genuine and will really take the time to address your problem thoroughly. They don't have a massive range but absolutely make up for it with service. I go out of my way to go to this store despite having a Bunnings close by.

I like coming here as they have the dog treats l get for my dogs and the prices are really good

Has all of what I need for most jobs. For specific/specialist parts. May need to source elsewhere, I don't expect them to stock such things though. Staff are very lovely and knowledgeable. Awesome selection of tools, and all the usuals. Prices are fair among the different brands.

Friendly helpful staff, pricing is ok but worth having a rewards card to sharpen the pencil a little bit. Not always easy to get a price match. Good selection of hardware, homewares and garden gear. Toolshop is fairly comprehensive as well.

Ian is knowledgeable and so helpful!
He's one of the reason we go there.
They have great stock and good sales too

Always a pleasure to shop at mitre 10. Very helpful staff and always have a good selection of hardware at reasonable prices.

Fast, Friendly, Professional and Helpful at every point of service.
This is what it should be like everywhere.
I wish it could be like this every where.
No dumb s_ts work here

If you ever wanted a true definition of good old fashioned customer service simply shop here. I have always found Diamond Valley Mitre10 to be an awesome store but their level of customer service during this pandemic lockdown is simply brilliant. Over the phone ordering with contactless click and collect proves why they are a step above the competition. Thank you to the staff for the brilliant service you provide.

Friendly and experience staff, excellent services. I will not buy from any other stores unless this Mitre10 is out of stock.