Commercial Hotel

Today December 2nd my husband and I had lunch at the commercial hotel in Werribee. When entering the pub there is no real good signal up to work out where to go. We ate in the bistro and it was cold in there, 1 fan going right above our heads with no other fans going in there, it was weird. My husband garlic bread and chips were served as an on tray and I waited some time for my roast meal, not good when your a diabetic. I had roast pork and unfortunately the meat was dry and the crackling was very salty. Veggies where nicely cooked. We were in Werribee for a family function, travelled from south Gippsland.

Really great and spacious venue, as well as workers. Quick service too, Grace was lovely and catering my whole time time there. Highly recommend for a good bite and venue to catch up with friends and family.

Staff are really friendly and attentive, menu has a lot of varieties, tasty and affordable. Definitely recommend

The meals were absolutely delicious, compliments to the chef, the roast Turkey was to die for. The staff are lovely too. Very reasonable prices.
The venue needs to do something about the toilets however as they were unclean and in disrepair.

Ordered the fish and it was like eating rubber was awful, another ordered the steak it was cold & very tough!
Not impressed with new technology having to pay an app fee!
Very disappointing!

Fish & chips - fish was really horrible but chips was ok. Will never order seafood again. Not fresh seafood. Will not be returning. Staff were pleasant.

I couldn’t believe the only way I would
Get my meal is to use a barcode. Some people are not able to use technology.

We seen so many customer come in and walk out and not a single staff member to assist them.

The meal was nice but the service was shocking

We won’t be back and I don’t think many customers
Will be back also.

Always friendly service, crowd can be alittle rough but iv never had a bad experience with an employee. Bartender or security.

Thumbs up to the QR code ordering system (Me & U), bringing convenience to the next level and also the ability to view images of meals upon ordering, eliminates the element of surprise or disappointment when a plate is delivered.
Also, not forgetting the fresh new look of the gaming room.

Forgot to bring out my balsamic vinegar with my steak and salad. Which they brought it out when I was done with my food.
Also the fish is very oily have a very small menu with not much options.

Not very happy, would not choose to got there again.

I give it a 3out of 5 the service here isn't the best and the fact that when you order you need a phone to order no old school menus and you have to pay a TIP for service delivery that isn't the best

The food is ok what lacks is the customer service. Which is not there any more not a pub feel anymore sit at table and order on a app, if I wanted to do that I would of stayed home. But then after several tables ordered off the app and not serviced, 30 mins later other customers were served by the manager at the register. Go figure if this continues we won't be back

If you feel like paying top dollar for food purchased from the frozen section of the supermarket. To many pubs are doing this #shame

Lovely, generous food. My steak was cooked to perfection, it was a delicious meal, as were all the meals we ordered. Great friendly staff, will definitely be going back. Thanks for a great night.

Nice place and cheap beer 7 dollars pine and delicious food with excellent service ️️️ I will come back again

What has happened to the Merc? Used to really enjoy nights at this pub, tonight was an epic fail. Had issues with ordering app so went to counter to order, was told I would have to pay in cash so had to leave bistro to go to ATM, what a ridiculous system, what about elderly people that may not be able to use that technology?
After waiting over 40 minutes and watching other people be served meals they had ordered after us i enquired about ours, no apologies from the gentleman who I assume was a duty manager only a reply of "3-7 minutes" after he went and checked on their whereabouts, ended up being served after waiting for an hour.
Steak was ok, ribs were very average, garlic bread a soggy mess.
Will not be going back in a hurry, its a shame that a place that's used to be great for a good old fashion pub meal has sacrificed customer service for the sake of "technological advancement".

Was informed on arrival that you order via a QR code now. As a result left to eat elsewhere as I do not have a smart phone! Been a customer to this hotel for 46 years, will not be back.

Once a great pub with a cosy warm atmosphere and great food but now it's let down with the obsession on cost cutting in the restaurant industry by the ordering of a meal via an app at the table. It's one way to really show the impersonal service of a fast food place in an establishment that once had really great service.
So no.we won't be back.
If I wanted to order food via an app I'd stay home and order Uber.
Oh.and the receipts are not compatible with the Governments dine in cash back promotion. So that's even worse.
Do better.please!

Had dinner there tonight, nice to be greeted by a smile, service &food was great! As I am not up to date with new technology the young lady helped us order from a menu, we will be back!

Just wanted a pub meal - steak, mushroom gravy, chips and salad. And got it at the Commercial. The meal was perfect. Not too busy but good to see a few people enjoying dinner. Cosy near the fire.