Barry Plant Blackburn

Pamela Wilson is the best property manager I have had in over 20 years of owning and managing rental properties with a number of different Real Estate Agent companies. She has been courteous, knowledgeable, helpful and prompt with all dealing in relation to my properties. She is a credit to her organisation.

They don't bother to inform you that a showing is not going ahead and the place is already leased! What a waste of time.

I recently just moved out of my apartment, been there for over a year. The previous real estate agent was quentionable as she seemed to not know anything, was no help at all. However,
Pamela Wilson took over my property and she has been absolutely incredible. She has been extremely helpful as i was moving out. She was helping me get everything sorted so quickly that moving was an absolute breeze.
I definitely owe her big time. If someone was to go with Barry Plant i would strongly suggest trying to make sure Pamela was the one looking after you. Communication was incredibld every step of the way, when things needed to be organised and fixed, she was straight on to it without delay.
The 5 star rating is more for Pamela’s incredible assistance and for looking after me properly.

I rent a property managed by this office, have had 5 different property managers in the 6 months I've been renting it (John, Rozana, Travis, Julia, Paige) seems to be a revolving door. Have had serious leak and mould issues the whole time and every time we start making progress to fix them a new property manager takes over and we go back to square one.

Was given guarantees someone from a relief team would stick with the property till issues were resolved only for them to disappear.

Don't even want to think how bad an experience the owner of the property is having.

All my experiences with this office has led me to believe they are disorganised and can't keep track of what's going on and are only interested in empty promises.

In my latest conversation I was told they had attempted to contact the owner 2 weeks ago but the owner hadn't replied so they just decided to not follow up or try anything else in the last 2 weeks and had just left me with no follow up either.

Update: a day after posting this review the property manager was able to get a hold of the owner of the property and 2 weeks later Ive got the mould currently being treated and a new shower being installed soon. Glad it's happening but disappointed it took a public review to get things to happen when over 50 emails calls and even letting agent coming out to inspect the damage couldn't (while my floor was so wet the carpet squelched).

I had multiple written requestes asking for my queries to be followed up with me so I could be kept in the loop and assured they where still working on them, I never got any as noted in my original review and often when I called to ask for a follow up it seemed they had forgotten I ever reached out. However after the review I got a call from client relations and 10 minutes later from my PM. And the following 2 weeks I got calls every few days from the PM telling me any progress and what she had done and what the next steps where. Wich was all I had been asking for all along. (To the point where she called me a few times to tell me they hadn't made progress and why they hadn't).

It's just disappointing so see they where always capable of doing the right thing but due to overwork or what I'm not sure chose not to for 6 months till I presume client relations told them to step it up.

Glad the reviews are taken seriously and dealt with but the right thing should just be being done in the first place, it shouldn't take a negative review for the PM's to care about the tenants.

During two year, my rental manager changed three times. From landlord view, I will not recommend rental manager Elly Khanpour for four reasons.
Very poor communication, not eyes on detailed and record. Below average professionalism and integrity.

1, My rent was late for 15 days and rental manager Elly Khanpour had no idea till I need chased her around.
2, They had wallet system and each time, the rent is different figure and need chase to get explaination.
3, Smoke alarm did twice during one year (which not necessary) when I asked refund and no reponse.
4, Created conflict beween the tenant and landlord due to her low effectiveness.

Beware of this incompetent company that do not follow the law in regards to rental in Australia.

Trades person just showed up because it suited them at 4pm friday when there was no booking trying to break through my locked back gated area.im holding Barry Plant responsible & accountable.

Having had multiple issues from electrical to security to mould issues. My private enjoyment has been destroy by this company over the last 6 months with property managers Leo Zhang & now Kayla Wang. Have just had an attempted break & enter after raising security concerns months ago. A week after raising security concerns smarty pants Leo Zhang gave out a set of keys to a third party & have been harrased by them ever since! The last 6 months have been an absolute nightmare with constant destruction of myself & my partners quiet enjoyment of the property we are paying for! Absolutely disgusting & apalling! Kayla Wang wouldnt be able to manage a local Mcdonalds, she is so rude & arrogant.well unless you are asian! Then she will look after you all the way! She also dislikes men & has issues with men because she has had bad experiences in the past. I wonder why hahah.

My mental health has now taken a turn for the worst & am having severe panic attacks as a result of the company handing keys willy nilly to whoever they want without any consent & total disregard for all of our security concerns. My partner feels unsafe that now the keys are in multiple hands & doesnt feel safe to be alone here. Barry plant are trying to push us out, as the property by law was rented out in a fashion that was utterly dispicable! Now the tight landlord does not want to pay a cent for maintenance as hes only interested in his own wellbeing & making the money he can with his 20 propertys, meanwhile alot of Australian born & bred struggle he is not. It is disgusting what the Australian government alongside companys like Barry Plant have done with properties in Australia withing the last 10 years! Utterly disgraceful! I will not be bullied & harrased by this company & I will not have any further distuptions & disregard to my quiet time.

Today I am calling the police to let them know about the attempted break & enter. I hold Barry Plant & their selection of tradies responsible. They always choose the tradies they have hidden deals with & not the best people for the job to save money!

We moved in to this rental & were denied access to the garage area on 2 inspections & were assured that it was all good. Upon moving in to the premises which was filthy & in need of a good clean (my partner & I spent 3 - 4 days cleaning all the surfaces.)

Upon moving in the garage area & all the power points were flooded. Death trap!

The property managers are hopeless & now we are being bullied as the landlord is too tight to fix any of the maintainence issues including black mould.

Today without consent a tradesperson who barry plant most likely gave the keys to was trying to break into the back gated off area. Even after security issues has been raised totally pathetic.

I am now following up with a legal team in regards to compensation for both a destruction to my private enjoyment & mental health over the last 6 months.

My partner feels scared to be at home alone with all that has happened & all the keys this company has given out.

Being that I also have many items of value inside the premises this has also raised major concern.

But first and foremost our security & mental health has been destroyed by this hack company! Please avoid this company at all cost people do yourself a favour, unless you are asian the property managers wont look after you as they are racist!

I am now putting together a legal team & reject this company from carrying out any further action. I have suffered major panic attacks as a result of their absolute negligence, a condition I thought I had overcome many years ago now I am seeking medical advice for my condition which has relapsed due to this companys total disregard & negligence!

Its a real shame there is not a zero star option here.

Kayla Wang has been our Property Investment Consultant for several years. Her service and attention to detail is fantastic. Would highly recommend.

Had the pleasure of having Brian Jeon as our property manager. He was kind and had great communication with myself and my partner. We appreciated the time and effort he put in for us when we were moving from our rental property. He is an asset to your team at Barry Plant Whitehorse.

Julia has been fantastic when we have to reach out to her regarding concerns in our rental. Things get done quickly and it is very easy to catch her to get updates if needed.

I had the opportunity to work with Ritchie and Ranjit on a property leasing recently. What distinguishes them from other property managers is their unique approach to property listings. Their listing strategy successfully attracted a substantial number of qualified tenants, leading to the property being leased out after just one inspection.

I strongly recommend them for their outstanding communication abilities. Their commitment to transparent and efficient communication cultivates positive relationships with both tenants and property owner.

Samia Scott Is one of the kindest and most professional leasing consultants that I've dealt with so far. She is very prompt to respond to requests and is very personable.

We're lucky to meet our Property Investment Manager Ms. Pamela Wilson. Her prompt services, good communication, and caring attitude really impress me and ease lots of my pressure from moving and adapting to new environment. Thank you Pamela, keep up your great work!
Brilliant! Highly recommended!

I rented a house in Box Hill through Barry Plant Whitehorse. After one year of the lease agreement, I wanted to move into another place. Barry Plant Whitehorse helped me in all related aspects to get the new property, managed by another agent. During my stay on their property, all requested services were provided on time. Most interestingly, the full bond refund was lodged by the property manager (Kimie Chua) very quickly. Very happy and much appreciated.

Leo was fantastic. He was always quick to reply to email correspondence and very helpful when help was needed, always returned my phone calls. Also very friendly and approachable. Thanks Leo and thanks Barry Plant Mitcham.

Very happy with Nath Toutam and how he manages the property and keeps the constant communication.

Very happy with Kayla Wang. She has excellent customer service skills, very prompt is giving feedback and attending to the needs of her clients.

I was taken advantage of and lied to by Anna Jordanov regarding hard rubbish when moving out, typical take your bond type stuff you can expect as a low income earning tenant. She informed me of the costs the council had forwarded her regarding a few things I left for collection. I called the council and caught her out, when questioned she played the fool and couldn't get off the phone quick enough. Not helping the reputation real estate agents carry that's for sure.

9/1/2023
Regarding response below.
Lies, this is the exact same lie I was told.
When I spoke to the council I hadn't even used 1 of my collections and they picked it up, they informed me if it was too large it would count as 2 collections. Who's lying here? Who's got more to lose? I mean come on, you made it worse with your deny and deflect response, this is so typically real estate of you.

I have been dealing with Philip Webb Mitcham for many years as a landlord. They are a fantastic team, very professional and get things done promptly. Always just an email away and very responsive.
My property manager Ryan King, highly recommended.

I would like to acknowledge the great work of Sophie Osborn in your office. She looks after the rental of one a group of villa units in Camberwell.
We have had a few disputes with one of the owners and Sophie has supported the other lot owners with forwarding emails, and contacting the tenants on out behalf to assist with the defence of a VCAT application to ensure your client is also protected and included in the communications.
Sophie has been extremely professional in her approach, has never shied away rom taking calls and acted above and beyond what any reasonable person would expect. She is efficient, a good communicator and an honest person who is a pleasure to deal with.
Thank you Sophie.

Kind regards
Julie

Mr Ryan King of Philip Webb Mitchem is a very high standard professional agents who has been managing my property more than a decade. For me as a frequent traveler it's important to have someone with integrity to entrust my property with. Through out the years I have found Mr King and his team always managed to balance fairly the rights of the tenants and landlord. I am very pleased that his assignments continue to cover my property.