APS Benefits Group Ltd

The Team at APS Benefits Group have been amazing. Kathy, Steve, Dale, Anne, (apologies if forgot others who helped names), all worked as a well oiled machine to make the process of becoming a member and obtaining a loan such a simple straight forward process. I highly, highly recommend the services provided by APS Benefits Group and I doubt you'll be able to find a better deal on Funeral Cover as well. Special mention to Kathy for explaining all my questions and clarifying all the details, your patience is fantastic. I love these guys and girls. You'd receive 10 stars if I could. Thank you for all you all did to assist me, wishing you all the very best. Kindest regards. Dane K.

Great service, been using the company for 8 years.
A special shout to Kathy Kutlesovski for being a great professional.
Always there to help and her happiness oozes through the telephone.

Always exceptional customer service. They make the loan application process, or any changes you need to make, so easy and effortless.

Absolutely amazing service and friendly staff willing to answer any questions you need. Would highly recommend for multiple reasons, loans, funeral cover, savings accounts etc. Also love that they remember who you are and you're not just another person.

Wonderful- compared all the others lenders APS Benefits are the best; they help you through the good & when life throws you the curve balls- the tough times. Heather is fantastic; I cannot recommend them enough to anyone. The Heather King has been so helpful through nunerous difficult times & she provide the best assistance. She also gave me peace of mind where not approachable. She make the difficult conversation easy. The best thing to do pick up the phone & discuss your situation.

I have been a member for more than 20 years and through the years I cannot fault the service.
My recent loan was handled with the same personalised attention and care provided by Dale Engberg.
For me my preference will be to support APS Benefits rather than any of the big banks and I will remain a satisfied member.

I have been an APS member for 10 years. They are wonderful, especially Kathy. Kathy is an effervescent, charming professional. Kathy, in my opinion, should get recognition as a wonderful ambassador for APS. Always helpful, always pleasant. Well done Kathy.

I cannot be happier with the service that we have experienced with our recent loan application. The process was quick and easy and I am very thankful that Dale Engberg was our loans officer, as I found him extremely helpful, friendly and professional to work with. My husband has been a member since the 90's and with his recommendation and Dale's expertise I will also become a member. Thank you again for your assistance.

My husband and I received prompt service, advice on our loan needs, eligiblety and received the loan within 2 weeks, whereas prior to going to APS Benefits Group Ltd we saw our banker which took her 6 weeks to tell us she would give us a reply in a further 2 weeks time.

After subscribing to a funeral insurance policy (which must be done prior to the loan application) I had many hoops to jump through, as expected with a loan application, 4 weeks worth of hoops however was not expected.

Only to be knocked back due to "For every loan assessment we have to add an amount for general living expenses such as food, entertainment and utility bills, which is based on your marital status and the number of dependant children you have. This amount for a couple with nil dependant children is $2,133 per month. "

Note this was after all these items were addressed and would be evident to see with my application that this in no way represented my true living expenses.

Upon calling the Loan Manger to inquire about this I was met with rude short answers which could of been summed up as "No wont hear any thing further with this, we wont help you. "

If I could rate my experience any lower I would. STAY AWAY!