Apple Southland

Joe helped me with my Apple Iwatch today and was a pleasure to deal with. Made my purchase so easy with his knowledge of the product and choosing the right one for me
Thank you Joe

Excellent service by Leon. Went to replace the screen protector for the iPhone Very professional staff. Highly recommend.

Customer service were excellent and especially Elysa she was really good on her job. I really love her service.
Thank you so much Elysa

Great! Friendly staff especially Hamish who was awesome with me and help me with all my issues. Thank you.

Would not recommend, spoke with Store manager Nigel, after a team member didn’t say I would lose all my data when I got a repair done on my phone. Why wasn’t I made aware of this before the repair? Not good enough. Avoid.

The reboot it solution to support that didn't work, beware the follow the formula staff that leave you sitting there for 90 minutes

Apple Employee. "Sir, if we wipe it and reinstall it, it will work perfectly! "

Fast forward 45 minutes later, me "oh, it is the identical fault you said would be fixed! ",
apple employee. "Er.yes, did I say it needs a spare part and that is several hundred dollars? ". Me. "er.no.you said it would be fixed by just reinstalling, which I already told you a I did yesterday! "

I love apple. I'd like to work here if they'd let me wear my noise cancelling ear phones and sunglasses haha

Todays experience I had with the Apple Southland team was second to none. Thank you to the fella who helped us restore our back up, saved us many headaches.
- Tony

Would I go back? , maybe bit noisy, to many people.some young chap helped me but didn’t sell me the right cable, lucky I noticed and changed it, no problems.

Had a very good experience at this apple store unlike the highpoint one. Thank you so much to Kate and Jade for helping me with my exchange in such a friendly and understanding manner. Great customer service.

Me and my friend went to buy AirPods at Apple store Southland. We had 3 Apple gift cards on email. The customer service representative (CSR) asked us to open the email and click redeem which added the money to Apple iTunes/App store. The CSR told us that he did a mistake and now we can’t use that gift card. We asked for manager, the CSR called the manager. The manager introduced himself as STEVE by showing his Apple Identification card which was around his neck. Steve was very rude and told he cannot help and asked us to go away and call online customer service. He said he doesn’t care and told we are free to make a complaint to apple. We went out and sorted the issue with Apple customer service on call. We went back to apple store to buy AirPods and on the entry we were asked by a CSR that if we needed any help. We told that we need to see the manager STEVE and explained what happened. We even pointed out as we could see STEVE from far. The CSR said he is not STEVE but he is Mr ZAIN and called him. Later Mr ZAIN said he had STEVE ID on him so he had to introduce himself to us with the name STEVE. He is clearly misleading customers and knows what he is doing. We raided this issue to Nigel but we are not sure how they are going to take this ahead. This is very poor conduct by Apple Southland. If a senior Apple team member is trying to mislead us by giving wrong name, it gets difficult to trust the brand Apple. I had high expectations on Apple as Apple is a top brand in the market but this incident is making me think of Apple standards and work ethics.

Never had a bad experience at an apple store until today. Staff wouldn’t let me swap a watch over even though it was brand new and still in the box. Simply wanted to change the colour as it was given to me as a present. Managers there were no help at all - 1 star.

The Girl who greeted me today was fabulous, she asked me all the questions, even helped my little boy out who was crying so much. Thank you apple southland

Went to the Apple store at Southland yesterday. So many approachable friendly staff.
I was helped by Owen who asked me questions about what I needed and wanted to use the iPad for. He didn’t try and upsell me for features I didn’t need.
I felt listened to, respected and understood.

I’d drive past the 3 other retailers between where I live and that Apple store again after my experience.

Arrived at Apple Southland for my pre-booked 11.40am appointment
The lady advised this appointment NOT in the system (my wife had the receipt and was NOT with me)
This lady advised not to worry please take a seat and someone will be with you shortly.
5 mins later she then advised maybe an hour (place was not all that busy more staff then clients)
In mean time my wife sent confirmation of my 11.40am appointment so I tried to find the lady that initially meet me (with out luck)
Found another lady who then looked up my appointment it was NOW 1pm and this was the kicker I had allegedly cancelled it.
So I would have spent all afternoon waiting for no one to attend to me

I understand problems occur … twice in less than 40 mins in an Apple store that prides itself on technology is a tad difficult to fathom.

Hi Samsung all is forgiven

1-2 staff at warranty/genius bar and 30+ staff on sales.

Waited 40 mins past my booking time, only to be told my battery can only be replaced once health drops to 80%. I’m currently at 82% on a 6 month old phone so I guess I’ll have to go through this all over again in about a week or 2.

Went to pay for my husbands iPhone and was told by a nice female security guard to check in at the wall and then when I got there the Apple staff member shouted at me to go back to the line and check in on the other side. There was no line so I called to my partner who was instore to come to JB Hifi to purchase his phone.

My partner had already picked out his phone and I was so unimpressed at being shouted at that we left. There were five people in the store.

Placed order for iphone 13 pro which was available online. Booked a time to pick up. After waiting for half hour and they searching their stock they don’t have it.
I am not sure why they give time for pick up and they do not have the stock ready.
Just saying sorry is not enough for wasting time

Ordered online, paid for express same day shipping. Got the wrong size and colour magic keep board.if your packing a 12in iPad why would you pack a smaller keyboard? Do you scan the order as you pack? Anyways was told they will not courier out a replacement and will mail out a replacement with 48 hours. After an hour spent on different customer service I didn't know that Apple was run by someone from a call centre as there was no one else that could help and that's just how its done, thanks for the $50 credit I would have rather the correct product 1st time around.

Checked online before coming in to see if I would need an appointment and the Apple webpage said just to come in; very frustrating to then arrive and be told that I would have to wait at least half an hour for an appointment all to just see the difference in watch face sizes. Security guard out the front was frustrated that I had lined up before checking in with staff when there were zero staff around at the time to even check in with and although staff member was apologetic she had zero answers as to why this wouldn’t reflect online or any actual solutions to the problem.
Completely understand that it’s a changing environment but Apple should not set the staff up for failure like this.