Apple Chadstone

Shout out to Kim and Josh for a well deserved customer service very friendly assistance and very professional you guys are the best! Keep it up…

We had such a pleasant experience with Josh. We were at this store to purchase the new iPhone and other accessories. Josh was extremely friendly and patient with all of our queries. He was also very knowledgeable and assisted us in such an excellent manner.

You MUST book an appointment with Apple but when you arrive for your appointment you have to wait 30 minutes

Your typical apple store with all the products on display. Well staffed. Would appreciate if they had hand sanitiser stations with lots of people touching the phones.

Jade has amazing knowledge and really knows her stuff she has helped me choose what I actually need in a mac book just by asking a couple of questions

Woow my left AirPod had problem, they gave me 2 new airpods, i fell win a lottery I have a new AirPods

I made an appointment to get my phone repaired. The team member was on time and resolved all the issues.

Pretty poor customer service. You might as well just order online and avoid going to the store for a mediocre experience.

Horrible customer service. I bought an iPhone online to pick up from the chadstone store, I go there to pick up they refuse to give it to me even though they have taken my money for it. Horrible experience.

Provided a damaged iPhone 13 pro refused exchange. Apple Australia contacted the store directly still denied exchange. Manager of store declined to speak with me. I wasted 3 hours of my time with this. Happy to take my money but offered no support what so ever only a refund via online store.

Incredibly smooth and quick experience with the order-and-pickup at the store. The staff are really helpful when I went to collect my new iPhone there

Joanna Nguyen was amazing, she helped me pick out a phone even though I wasn't really interested in an iPhone originally and helped me with all my enquiries without being pushy which led to my purchase. Absolute ball of sunshine in big scary tech company

When I bought my most recent laptop I was told by the salesperson at Apple Chadstone, and then later by a customer support person from Apple Support, that I would be eligible for a 12mo extension of my Apple TV+ subscription.
This turned out to be false information, and despite there being a recording of my conversation with Apple Support, Apple have refused to extend my subscription

Well hygiene practice compare to other Apple stores. Having more staff checking customers whether they have scan the barcode but still abit crowded. In store.

Absolute waste of a two hour drive and tony was rude and kept saying they weren't a Safeway or service station? And you can't just expect them to fix your apple product, so my question is why would you go there, just terrible people skills and felt so let down will probably never buy another apple tablet as they can't fix there own products

I needed to book two "appointments" with the staff member at the door just to just walk in and buy an iPad today, one appointment for browsing, and another for product collection once I'd selected my item.

If this was supposed to be a COVID management process I don't see how it improved safety as it didn't relate to density limits (I was asked to wait instore for my appointment), and government QR code was in use for contact tracing.

Whatever the reason it certainly created a protracted and annoying process to buy a single item.

Friendly staff but had to order the computer online at the store, I could have just do that at home. I come to the store so I don't have to do that. When there was an issue I had to reorder, again on line in the store. Lost time and tax advantage for last year

Purchased an Apple Watch online and it was delivered in 1.5 weeks coming from the factory in China. The band did not fit so I went to Apple Chadstone to exchange it. Waited in line 15 minutes to be told I had to wait an hour for the next appointment to see a salesperson. After waiting the hour, I returned and waited another 10 minutes for a representative who I had observed standing next to a wall display either staring into space or chatting to her colleagues for the entire time I had been waiting. She was very helpful in finding a better fitting band and had the new one boxed up ready to go. When it came to exchanging the other band, she had trouble dealing with the order details so sought help from her manager. She then returned to say that as I had purchased it online via finance I would need to return it via post back to the factory. She said I could buy a watch band to use in the interim and just return it when I got the new one from the factory. I asked if the band I was returning would be resold or end up in landfill and she was unable to answer this. I didn’t want to send two perfectly good bands possibly to landfill so I said I would wait for the exchange process. I went home and called the number the representative had given me and was informed that I would have to send back the watch and band even though they were in different boxes as the order tied them both together. She then said my nearest drop off point for the exchange was…. Guess…. Apple Chadstone! I asked why they hadn’t said that in the store and she said the store would need a return number that I could only access by calling Apple Support. I asked if the operator knew whether that meant both the brand new watch and band would be discarded when they returned to the factory and she could not answer the question. So I am now making an appointment to go back to the same place I went to today to drop off the same item I took into the store this morning. I will then have the option to wait for it to reach the factory before they process the refund before buying it again, or charge a second watch to my account and hope there are no issues. Bottom line, staff aren’t able to think laterally to support customers. I could have made the call to Apple Support whilst in the Apple store and exchanged it then and there but was not given the information to do this. Potentially more alarmingly, staff are not able to identify what happens to goods sent back to the factory. I really hope they will be resold as the watch and band are brand new and do not deserve to go into landfill. Sales reps should know the loop for all Apple products and be clearly informed about the company’s sustainability charter.

It's apple, what can I say.no matter who you are, when you walk into an apple store you are automatically jumped on by one of the 743863927 staff who look down on you because they are employees of apple.

Booked appointment online, with joe.came in monday afternoon and was met with a lovely staff member, but was saddened to hear that they refused to fix my samsung galaxy.i then got slightly upset which they called security and they escorted me out.which i was very embarrassed and thought just wasnt neccessary.but i will be returning today to buy the ipad mac of john.