Specsavers Optometrists - Adelaide - Rundle Mall

Horrible experience with this branch. They quietly swap the frame and then suggest that that I had picked it out. So watch out people, it might pay to take a photo of the frames you picked out as you may end up with a different pair!
Then when I tried to refund their director Glenn was very sincere and agreed that upon exchange of the correct pair a refund will be processed. However returning to the shop, I was told otherwise. So disappointed with the experience and will not be returning.

Fabulous team at Specsavers Rundle Mall. I would highly recommend them if you need Glasses, Contact lenses or Hearing aids.

I had an appointment last week and was met with the kindest and most supportive people possible. Rhi and Deanna helped me throughout the entire process and were more than happy to answer any of my (many!) questions. At no point did I ever feel rushed or dismissed for my concerns. Prior to the appointment, I felt quite anxious although, within the first few minutes of their service, I knew that I was being taken care of. Rhi and Deanna are prime examples of genuine professionals who put the well-being and satisfaction of their customers first. Thank you!

I had a great experience at Specsavers with Rachael (Huyen). She was super friendly and helpful in finding me the best glasses for my needs. She was very professional and knowledgeable. I also got a great deal on the glasses, buy one get one free. I would definitely recommend her and Specsavers!

Thank you your amazing glasses greAt staff fantastic was a good experience thank you for being such a caring professional store very grateful

I am enjoying my new multi focal glasses recommended by the Specsavers consultant
Much better than my previous pair from elsewhere.

I was in a tough spot, my contacts split while travelling here in Adelaide. But the team members at Specsavers Adelaide provided me with a new pair, free of charge. Thank you so much!

Rundle Mall Specsavers is absolutely amazing. The staff are so friendly and helpful! Special mention to Cheyenne - she was exceptional! The best specsavers in the country. I will definitely be back.

A TRAP! COMPLETELY LOW SCAM BEHAVIOUR
Be Aware!

Trapped me into coming for " FREE TRIAL CONTACT LENS" and then made me do an eye test without telling me it costs 75$. After doing the test they surprised me that I have to pay that! I can't believe they'd resort to such tactics to extort money!
I wasted my time and had to argue and got really frustrated I was being swindled for false advertisement

I'm reporting this scam to the ACCC (Australian Competition and Consumer Commission)

Great in store service!
More than happy with my eye tests and very happy with my recent bi-focal glasses.

Great service. Also saw David at Colonnades who adjusted my sunglasses when I was in the area. He was courteous, professional and fixed the problem with minimal fuss. It is because of your friendly staff that I continue to go to Specsavers and I recommend anyone to see them for their vision and hearing checks.

Great experience. Just havnt recieved my glasses yet. My partner got his, however mine nowhere?

Excellent service originally reading glasses not quite to my satisfaction, Re-testing and refit was perfect with a no nonsense no fuss attitude well done specsavers

Specsavers was unable to correctly make up my glasses prescription on their first attempt, despite having all the prescription details for my reading script and clear instructions about what was required.
The 2 stars I have given go to Keisha and Jamie from the West Lakes store. They were apologetic and helpful for the 'stuff ups' by others. They were the only 2 shining lights in my first and only Specsavers experience.

Should NEVER have gone to THIS Specsavers! An appalling experience. Was told to arrive at 3: 10 for drops in my and a 3: 45 appointment. 3: 40 - no drops, no explanation and no apology. I left. Lots of staff doing? -not much. Then they rang to ask where I am? My time means something to me – even if it means NOTHING to Specsavers. I will NOT be back. Neither should you!

All good but sunglasses were to big on arriving in the post ‍️ eye glasses fit great thought.i live out in the country so will be somtime before i can get them adjusted.so would recommend to try more than once in shop to see there tight.

The staff at Specsavers Rundle Mall Adelaide have always been courteous, efficient and professional at each of my annual visits. I have purchased several pairs of glasses over the years and have always been very satisfied with my purchases and have not had any issues with their quality products.

I would highly recommend them!

Frank Ienari

Its long story but very upsetting service. Dont wanna mention their name, but the optical assistant and the optometrist didnt help at all. I told them in a good way, that I didnt have good vision when night time with the latest glasses they made, we went through a new check, they charged me half price for seeing the optometrist again for new prescription, and that charging matter kept being brought from one person to another people, bcos they probably afraid I wouldnt pay, which I agreed to pay before we did the check to more than 3 people. I am not rich, but when I agree to pay means I can afford and will pay.

They insisted they couldnt help at all when I said, " I cant see clearly at night" and forced me silently to go away with the glasses with just standing there and looking at me without saying anything.

I wouldnt bother to give bad review at all if it wasnt because of that upsetting service.

If specsaver is ready to give service only during the purchase and not after the purchase, please make it clear, and dont even mention 3months satisfaction guarantee.

Whats the point of getting new glasses with specsaver, if the glasses they made doesnt fully help you with your vision?

1. Staffs: 4*: they know what they're doing.
2: Quality: 3*: you get what you pay for.
There were marks on my sunnies frame. Apparently it was the very showroom piece.
3: Waiting time: 2*: waiting for my glasses was like waiting for the 2nd arrival of Jesus. Lol. They don't have an expedite option which I'd gladly pay for.

I recommend specssaver unless it's urgent.
They ought to set up labs in major cities or you'd wait forever.

I had a smooth and easy experience getting my eyes tested, chosing a frame, understanding the costs involved, paying, and collecting the glasses. The staff are really friendly and knowledgeable - and very helpful too. I trust them to take care of eye needs and will continue to visit them.

I also got my ears tested with them during the visit - at no additional costs. It was a quick test, and my ears are in good condition. Thank you:)