San Churro West Lakes

Churros are average and ice cream is below average. Very understaffed in the evening and as a result service is substandard. Just go buy a Kmart churros maker and diy.

Smallest slice of cake today, bealry 3cm wide at the back, then I find half of it is dry. This is my third slice that's half dry in the last few months.

If you go to the one in town, you get atleast twice as much cake, and its never been dry.

I ordered takeaway, the staff were friendly however I was very disappointed with everything else. I have eaten in before and the 2 don't compare. The churros tasted like they were cooked in old oil and had hardly any.cinnamon sugar on them. I asked the staff member to suggest a dipping sauce to go with the chocolate I had selected. I think she chose caramel cookie. The chocolate sauce wasn't melted properly and was lumpy, and the was ok but didn't mach the chocolate. Overall a lacklustre churro experience.

Everything tastes great usually. However it often takes really long time to get served. Last time we planned to have coffee and deserts while my toddler is having her nap. We had to wait 30minutes. Of course she woke up by the time we got our 2 cups of cappuccino. It is ridiculously.

San Churro is one of the pinnacles of desserts in Adelaide, and their West Lakes store is no exception to that.

The food they serve is of quality, and the prices despite being fairly expensive, are still quite fair all things considered.

The biggest downfall of the whole experience primarily at West Lakes, is the service.from rude staff, long wait times, and not even getting a table, the list doesn’t end there.

Tonight was what tipped the iceberg to finally leave a review on the service, as this is an ongoing issue that has not been resolved in the years it’s been at West Lakes.

Tonight we attended San Churro intending to get a table for 2 at 9: 30pm, with the closing time being 10: 30, only to be refused seating despite the free tables, and told takeaway only.

This isn’t the end of the world by far, but it’s still quite disappointing. For a company to refuse dine-in to new patrons and still serve the ones seated, and continue to service takeaway and Uber Orders, it just seems quite backwards.

Typically the opposite occurs; with takeaway coming second, this is just disappointing.

Whilst despite when you do get seated, the 25-45 minute wait time on the food and drinks doesn’t add to the positive experience.

I suppose this is something to be cautious of when attending San Churro at night, and it may even be wise to call ahead and check.

To add insult to injury, I’m not the only patron with complaints. With service being a massive downfall of this establishment, and a standard copy and paste response from the owners on any and all negative reviews, it just seems like they well and truly do not care.

I'd like to note additionally after the owners response, it has been 2 days and they still haven't responded to my email. You can not excuse negligent staff and service for COVID. Truly a cop-out to an otherwise great franchise, this location does no justice.

Amazing the food was great we shared the chirioo plater just yum drinks were great and very friendly lovely staff will deffinatly go back Thanks

It's a beautiful place n I really loved the ambience inside.great people n great menu for family n friends

San Churro the staff are friendly, food is good. (I haven't eaten here a lot but there are always lots if customers.) I love their coffee. They are children and disabled friendly. You can eat inside or out. They take money or card. Great place to meet friends or have quiet time on your own.

I placed order online when i went there on my given pickup time i waited for 1 hour because yesterday it was New year, & only 1 staff who was dealing with customer he was, frying, dealing with cash and taking orders.most of the ppl were repeatedly saying that's not my order same happened with me first 15 minutes I got only 1 order unfortunately I placed 3 things then I waited and asked for other order, for next 30 min I waited for 2 order again I explained them that I ordered for 3 items I several time showed them my phone for order and ots clarity too but again 15 min I waited for my 3rd item.please take care of your staff they are human not robots I will not come again as most of the customers were just giving looks to each other because we all knew its not
staff mistake otherwise I would suggest dont open if you are not ready to provide customer service.

Worker Adam is very accomadating and super polite.have also seen him with some difficult customers and i have witnessed he is still super polite to the annoying ones as frustrating it would be!

Great selection of traditional coffees and hot chocolates with a good selection of milks to suite most dietary needs. Then they have a fantastic selection of fun sundaes, shakes, chocolates and take away coffee beans and sweet treats. They also have scooped increasing, cakes and of course churros. Great friendly staff too.

If I could rate lower I would. I went out with a friend thinking we would stop by for some Churros and coffee.worst decision we had made.

It was a Monday night and we arrived at 7: 30 with barely anyone in the store. Not long after we got in we ordered a Chai and Churros for two.

The Chai took about 20 mins for that to come and it was scolding hot and I wasn’t able to drink it for at least another 15 mins.
It wasn’t till we had waited and hour and a half that we received our Churros which were stone cold. During this time, 4 other customers had been and gone who had requested the same as we had ordered.

We didn’t get any apology from the staff throughout this time. They were slow and unwelcoming, moping around like they had nothing better to do with no haste.
An Uber driver had come in, quoted their number and the manger just replied “Yeah sorry mate, it’s gonna be a while” then laughed and walked off.
Throughout the whole time we were there, the staff were just using the excuse that they were busy.they were not. There were maybe 4 groups in total there at any given time. The staff just didn’t seem to care and it showed.

Absolutely the worst experience I have ever had. I would not recommend anyone go here after the experience we have had tonight!

Was having a depresso Saturday night on my own watching corney chick flicks. Walked in puffy eyed in my pjs wanting some chocolate cake (eating my feelings). The girl who served me made my night and gave me a huge slice. Exactly what I needed.

$39 for 2 Ice creams and 1 coffee because of the surcharge on public holiday. Total rip off. Should have went somewhere else

Too oily.
We visited yesterday and ordered churros for 2 with 4 dips. Churros were too oily and feel it in my throat for whole night. Will love them if they are not oily.

Today I waited 30 mins for 1 take-away drink. I understand that staff were somewhat busy with delivery orders, but staff showed little sense of urgency.

Upon receiving drink, no apology given for the long wait time and staff member seemed dis-interested with job. I was applauded by lack of mannerism and etiquette, as you would expect this at the minimum for basic customer service. Lack of care in handling my drink which was a bit shocking given I’m also paying $7 for a regular sized drink. Overall disappointed by the poor customer service and experience.

San churros is one of my favourite places we usually go to Marion and l mostly order online from west lakes anyway we just suddenly decide to have a cup of coffee with churros after shopping.the guy on counter server politely and we got churros first and coffee after a while that's fine we almost finished churros and coffee was really hot which is a great thing so meanwhile l was waiting coffee to be little cold l asked my husband to bring my another favourite San churros cake.after sometime the while bringing the cake the waitress apologised for chocolate not been poured well on the cake which was not an issue for us, then l looked at the tray it was dirty had built up grime on the it corners and around.greasy build up marks on the tray, l thought forget it then l took the fork and saw it had white liquid kind of thing on one of the fork tine and had greasy buildup marks with water markes on the fork, then l paid attention on the saucepan l was served with coffee it wasn't quite clean as well but not as bad as cake tray.at least it had no food in it.l was served in a plain ordinary coffee mug not the pot style round San churros mug, which l never seen anywhere from last 2 years at sanchurros l been always served in pot style before, l then looked at other customers they were served in the pot style mug there were only 4 more customers, maybe l been served specially, everything kind of made sense now. Was served with dark chocolate with my cappuccino instead of milk one maybe it's normal doesn'tbotet me.as long as you been served in clean dishes especially this COVID 19-time l was there with my 5-year-old daughter so l took the dirty tray fork and saucepan to the counter and my exact words were. "Do you expect me to eat with this fork (dirty) or you just discouraging me to come back here"
My heart was broken no one deserves to be served in dirty dishes.
I am not a kind of person to create an issue so we left the store, we almost step out of the shop the Indian looking guy apologised, l am sorry for his description there was no name batch so excuse me for this, he been nice and offer to change the cake but l was sad and bit broken so l refused and said, it's ok we will come back some other day.because l didn't want him to feel bad
I didn't want to post the review but another girl (staff memberr) was repeating" this is her hair" "This is her hair" to coworker which my husband told me later, l didn't said anything about hair! Sweety l just only address the issue about dirty cake tray, dirty fork, the special different from others mug and saucepan everything else is still fine.if you have camera and recording you can hear
I also have the tray picture and video which l will upload if can or send video through email the greasy buildup can be seen easily and was not clean.
And if l been judge on my looks so l would like to request please don't judge on person's look if you want to judge.judge on peson's behaviour.
I didn't want to create an issue so didn't ask for a refund or change l left my cake there untouched and a mug full of coffee we finished churros before the incident (were gud)
The Indian looking guy made me feel little better, in the end, so thank you for that.l appreciate your efforts.l just post the review
Cuz l said not a single word about hair lt must be mine while l was taking a tray to counter, l only show concerned about dirty dishes for health and safety especially this covid time germs can spread and especially with child. Also please don't judge anyone
I don't know why girl worker was saying it's her hair.l said nothing about hair at all if l wanted to creat issue l would ask replacement or refund or maybe fight for long l just mentioned 2 theree things and left the store. And yes the guy helped me to feel better in the end l appreciate the gesture and effort cuz l was almost about to cry but controlled myself.
Thank you stay safe and happy hope it was mistake not done intentionally.please respect everyone and treat equal everyone has heart and it feels bad

They lost track of orders and didn't bring them out until we went and asked where our order was. All in all we waited 30 minutes for 2 serves of Churros. Pretty disappointed.

I really love catching up with friends here, it’s got a very warm and comfy vibe and their hot chocolates are to die for

Very tasty food, The boy working tonight is always smiling whenever I see him and is very kind and friendly while he serves which is very nice.