Quest on Franklin

Really nice experience staying here. Unobtrusive but very friendly staff, clean room every day and very quiet at night. Thanks

If I could give the staff more stars I would. Service was impeccable!

The location was perfect in every direction for us, IGA down the road, then beers and bars in other locations and so close to Chinatown's great food.

The room had everything we needed. We originally had a studio which was maybe a bit smaller but ended up moving to a 1 bedroom executive which was utopia.

Overall 5 stars and will revisit it next time.

Have stayed here a few times over the last 12 months.

Locations ideal, close to the city, Central Market and parking.

The cleanliness of the room has always been good.

At times the service has been impeccable and not so.

I would recommend staying here with a family.

Perfect location for a night out in Adelaide.close proximity to Hindley street and rooms were great

Rooms and service were fantastic, parking was very limited for check-in. The overnight parking is off-site but only a 2 minute walk

Very disappointed in our stay at the Quest on Franklin and even more disappointed in management’s response to our complaint about the hygiene standards in the room that we stayed in. Which was a simple “thank you for letting us know” reply from management.
There was mould in the bathroom sink that my partner and I had to clean, as we were so disgusted and needed to use the sink to wash our hands and brush our teeth. The toilet had no toilet seat attached and every time we flushed the toilet the flush button feel on the floor and we had to fit it back on to be able to use the toilet again.
This was by far the worst accommodation we have stayed the rooms were not up to standard. It honestly felt like a public bathroom in our room, the smell of sewage was evident, the amenities were subpar and the room itself was also basic. Only two sugar sachets for tea and coffee meant only one person could have a cup of tea.
It’s just sad that we paid $261 for 1 night in a room with mould and a below average room. This was meant to be our date night.
The staff at check in and check out were not friendly, we received no smile, no how was your stay or any opportunity for feedback. When we checked out the staff member took our key card back, said thank you that’s all and preceded to serve the next customer. When I asked how long will it take to get the $300 deposit back, she said “talk to your bank”. I really wanted to write this review to inform others not to use this hotel. The service, facilities and hygiene standard was all of concern to me and I would recommend you do not stay at the Quest on Franklin.

Very good apartment hotel. Well equipped coffee maker, crockery, fridge, hob, washing machine, dryer. Friendly staff at reception and maintenance.

Staff are super friendly and accommodating, rooms are spacious and well stocked with basic amenities (for reference, I stayed in a 2br serviced apartment), location is very convenient and well situated next to bustling food districts so there are no shortages of options when you have a craving for a particular type of meal. Parking is located across the road to the hotel with the entrance on the opposite street and is easy enough to negotiate. There are also normally Neuron electric scooters parked out front in the morning so you can hop on and get to where you need a little quicker if that's your thing.

Excellent location in Adelaide City Center, only 500m from Rundle Mall and the main city square. Several food options around and convenience stores around. 2 bedroom apartment was spacious and had everything you would need.

Small issues were wifi had issues connecting and needing to call IT to manually enable it. Parking is also at the Grote St Upark a distance away, tiny issue if you have young kids like us.

Overall still recommended to try it out if you are staying in Adelaide city center.

Lovely place, we had a three bedroom apartment which was spacious. Nice amenities and walking distance to city centre.

Nice pleace, good ambience and facilities, clean, near to central market, business area, mall and uni Adelaide

The gentleman at the front desk shouldn’t be working in hospitality as he is lazy and rude to guests. The other staff members were incredibly helpful and he could learn a few things from them.

Wifi is extremely fast (yay), but I had a faulty dryer that short circuited my room and wasn’t fixed or replaced for several days. Then staff mistakenly put my room on a ‘do not service’ list because they somehow thought I was a COVID close contact (!). They didn’t even ask. Had to make my own bed and clean the floors and bathroom myself.

Central location. Clean rooms with great views and all cooking necessities. Good value for money and always a comfortable stay

Booked for a weekend for a buck show. Due to ridiculous covid nonsense all of our buck show plans were canceled but the hotel won't give a refund 6 weeks before check-in (plenty of notice to get new guests). Blatantly stealing $1000

Do not book here

Room was nice and had everything one needed. The only issue is and why I'm not giving it a 5 star is that we were located on a lower floor and the balcony view was let's say, a very close wall of a car park. Very little natural light because of this and highly recommended a higher floor if I was to stay here again.

I took one star off for parking not available on site.

Stayed there for a month, excellent experience.

Amazing views from room and balcony.

The location is pretty good with food and shopping options nearby

Cleaning was 2 times a week, rooms were presented very well.staff is very friendly.

Great location - a stroll from Chinatown
Spacious room with amenities
However customer service is rather absent
Stayed for 3 nights
They failed to clean the room on the second night
Called concierge and they advised house keeping has finished and that was around 3pm on the Saturday.
They told me to come down to concierge to pick up new towels…….

Our executive suite was very spacious and well equipped. Fantastic views and got to love a place with a very large balcony. No issues with cleanliness and found staff super friendly.winner!

Quality room. Size was average. Decent bathroom and kitchen area. Phone and food service. Needs better televisions that aren’t so frustrating to use.