Goodlife Health Clubs

Always friendly helpful service
Australian Institute of Fitness massages on level two
AIF relaxation massages $30-
Going to be open on every Saturdays for a while over summer

Would not recommend.
I signed up originally not realising it wasn't a 24/7 gym, but cancelled under their cooling off period, which allows me to cancel within 7 days to receive a full refund.
We're now 7 weeks down the track. They're still taking my money, and won't issue a refund (even though they agreed to do so originally as I cancelled in due time). I've followed-up 7 times: in person, via email, and via phone.
I don't actually think they're malicious, I think it's just extremely unorganised.

The sana is allways cold and the lif leads to the mens changeing room and if your a woman you have to go down a big flight of stairs eaverytime and there a no lockers on the frst floor so good luck if your a woman and you have problems climeing stairs

I would give 0 if I could. Found out they have been charging me a few months after I cancelled my membership. Requested for refund but got nothing. I contacted them multiple times all I received is “someone will contact you soon”. Don’t feel safe with them having my bank account.

Im still going to this gym however I dislike how they are not good with direct debit. Toilets are dirty and stinky - have advised manager to hire better cleaning team I have not seen any improvement. If it wasn’t because of convienient location I would never go here. Advice for management team: dont focus on sales, focus on boosting retention customer & loyalty. Besides good customer service, you know how? ! YOU SHOULD ESTABLISH TRUST

I do think it could be a little cleaner.specially in the locker rooms.
I also find that most people leave weights everywhere and have no consideration for others. Some workers are nice the rest are just snobby and rude. Lastly I treat everyone equally but I do find that if you aren't Asian you'll never fit in there.

They are absolutely a bunch of scumbags who cannot do anything at all. They will kick you around and around if anything goes wrong. When sign you up they will hide the important information about the contract and pretend they don’t know much. If you don’t much, do your research and then be a representative. Never go with with them, just a home of endless scam.

Like a tardis, it's bigger than you think with five floors of equipment and exercise class spaces. Plenty of spots available in the classes and on the equipment. I loved the sauna and steam room. The staff and personal trainers are professional and friendly. You don't need to be a gym god to come here. All shapes, sizes and ages will feel welcome here.

Had my first PT session with Simon and it was a great experience for me getting back to try and lose weight and become healthy and fit would definitely recommend going to this gym

On behalf of my friend, I’m helping her to let everyone know this gym is really bad with direct debit. If anyone is thinking to sign a contract with this gym, please ensure to ask them to provide you a direct debit payment schedule. Many people have raised concern about how their payment wrongly get charged but their story is not to be heard or acknowledged by the management team. This is an act of fraud and it should be brought up to ombudsman. I will surely contact them to report. This type of report is crucially important for training, process change, and structured alterations within the company. When you do something wrong, don’t even think about refunding is a best option to
resolve the issue because money is not everything. Its all about building trust and giving your customer the peace of mind. Trust are earned not given. Once trust are gone it’s gone.

Totally rip off. Think thoroughly before signing contract at this gym. Please ensure to check your gym payment every week in case they charge you twice. Speak up for yourself if payment are wrongly charged. Dont let them get richer on your hard earned money

DO NOT Enter their membership for month or year! Goodlife took my money as normal during COVID-19 event, even though the staff know imma not in Australia and the travel ban during COVID-19. Not friendly to international non-local person.

Fully not recommended, first of all they make you pay more than the plan chosen, when you unsubscribe be sure to receive an email because they will not reimburse you. At the gym they will say yes yes everything is fine, 4 month later still paying the bills even with couple of emails sent. This is not a professional place. Be careful

A unique experience to have a gym in an older building with the usual standard we have come to expect at all GoodLife Health Clubs.

I was locked out of the gym for quite a while now as I can only come after hours because of my work schedule.

I spoke to Jemma at the front desk and she was the most helpful staff I spoke to so far in Goodlife. The dude with long curly hair dude is cool too.

Not very happy with this gym. Went in 3 months ago to get the 5 day trial only to find out 3 months later that I'm close to debt collection because one moronic staff member didn't listen when I said I only wanted the 5 day trial as I am unemployed and without any way of paying. So I thought I'd just give it a try and see how it is. And here we are. 3 months later having threats from debt collection because someone couldn't listen to a simple request. Then when I went to call the customer service line to discuss why I have only heard about this now and not sooner, NO ONE ANSWERS THE CALL!

I have been going to weight training gyms for 40+ years and I found the gym to be fine. I also found the reception staff to be friendly and helpful. The weights gym users keep to themselves which suits me because I'm there to train not so much to make friends but I'm happy to talk to anyone.
I would suggest giving this gym a go and if your not sure, sign up on a monthly agreement (which I did) and always ask for their best deal, I found them quite accommodating.

Located in the heart of Adelaide, not too far from Victoria Square, it’s one of the bigger Goodlife Health Clubs around. If you’re looking for a super modern new facility with state of the art equipment, you might be disappointed, but hey, if you’re looking for a HUGE variety of equipment and are just wanting an awesome pump or workout (in a historical/architectural building), they’ve definitely got everything you need. The gym is split across multiple floors (see map breakdown in the photos) and everything is kept pretty neat and tidy. The photos should also help you work out if there’s something available for you. The staff were very friendly when I visited.

I am a member. The staff are professional and the facilities are brilliant. There is plenty of options and support to help you on your journey to succeed with your health and fitness goals.

I am really disappointed about the staffs in goodlife city.
At the first day i came to them, i have a voucher from groupdeal for 1 months, at the time I came the staff was keeping push me to join their membership with 4 weeks free after I finish my voucher.

That mean They can’t charge me after next 8 weeks

And after 4 week later, ther are keeling charge the fee.
When I told them to check this problem,
They all said the membership was start at the day I come and I lost my voucher for 1 month

Be careful guys.