Videopro HQ

Excellent products at very competitive prices - I've shopped around and most likely Videopro had the best prices. Most friendly staff on chat or phone and very quick responses. Keep up the great work guys!

Super helpful and professional people. I purchased a TV online but then I changed my mind the same day as I decided I wanted a different TV. Now, this can easily become a convoluted nightmare of a process but VideoPro handled it incredibly friendly, smoothly and quickly, including crediting my account for the difference between the TVs in one go. Very happy customer here, thank you!

I purchased a TV for a good price from Videopro which started off badly when I got the run around from the TNT courier service. TNT promised delivery for 3 days, with a "no show" and no contact, then to be told on the 3rd day they could not find my TV for delivery. I contacted Leith at Videopro who was amazing and a huge help, the TV was then delivered from the warehouse the same afternoon by a very friendly driver. Thank you Leith for all your help, which was very much appreciated. I would buy from Videopro again, as long as they don't deliver with TNT.

Had to pick up a cable from here after ordering at Newstead, really nice Warehouse and Reception staff who were kind enough to let me know all of the details about what was going on with my order.

Used/open product that was stated to be new. Spoke to a tech was told the product would do something that it can't. Informed Videopro about the used/opened product and the misleading information they never got back to me. Avoid for professional gear.

(EDIT: Eventually compensated a month later and received everything ordered, only after having to return the camera and the replacement one sent and almost getting lost. At least management compensated me for time and money lost on the purchase.)

Purchased over $3500 worth of gear and asked for all items to be shipped together. 1 week later, the camera arrived and no information about the lens that did not arrive with the camera.

I messaged several times since, and called all 4 store locations and no one knew anything about stock, or when the lens would be shipped. I contacted the store about 8-12 times and at no point was I informed that the store was out of stock despite purchasing the "last one" as listed on their eBay site which locks the page after the last item is purchased.

2 weeks after purchase, I finally, finally, finally get someone who manages the online store and I am told that the store never had stock of my lens at all. They even said they ordered it but they did not bother to tell me, nor did they say there would be a delay, as I asked for all items to ship together, which did not happen, as I was told on the date of purchase that its "up to the warehouse to tell the website if its in stock. " So I waited. Now, I am told that I could be waiting between 2-4 weeks until something arrives at SONY, and god knows when it will arrive to the store and be sent to me afterwards. Store did not bother to contact me about the delay, nor did they mention it during the 2 weeks on communication I had with all 4 stores and several emails and website submissions made to the store. Why list something as in stock and then not tell the customer it was never in the store to begin with and it will take 4 weeks for it to even show up at Sony?

But at least I got the camera right? Well, the front dial is faulty and I have to send it back. I had a very anxiety inducing conversation with a lady who said that as soon as I send it back, they can send me a new one by the end of the week. I asked to confirm that statement then suddenly she said "I said we didn't have it in stock and I said IF we had it in stock, you should get it by the end of the week. " I was surprised by this because she never said that she said "As soon as we receive your return, you should get a new one by the end of the week. " Which tells me that they have it in stock and her second response suggests she checked and realised they didn't have any in stock and had to back track her claim.

What made the conversation worse is that I read back her words (I was writing them down) and she said she never said that - and pretended to say that what she actually said was that there was no stock so it would take another week when it would arrive. BUT WHY SAY "IF" THEY HAD STOCK? It would arrive sooner? If she knew they didn't have stock, then she wouldn't have to say IF - she would have said "We are waiting for our Sony shipment to arrive" not "If you lived next door to us, you can come by and collect it" or "If it was on sale, you would save money. " No.you dont say that to a customer because you only state what you know you can offer to a customer, you dont offer "Ifs" when you know it won't happen. So I call absolute BS with her claim that she meant "if" they had stock. Don't make that kind of claim for a Professional customer, paying for professional gear that they will receive items in a given time frame who is working against the clock. That is just rude and unprofessional.

Very helpful with a) negotiating a good price on a TV, and b) organising quick pickup through the warehouse. Very happy.

Had a small issue with the features on my tv after I got it home. Leigh from the store took care of it for me with amazing customer service. Love my new TV now thanks so much

UPDATE:
2 months later and I still hadn't received my product, and they couldn't give me a straight answer when they would get stock. 2 months wasted, no straight answers. Very unreliable.
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So, I preorder an item which has "usually ships within 5-10 days". Notice on the product said deliver expected in 2 weeks. 1.5 months later, no email follow up regarding delay, when you enquire, they blame it on supplier. My advice would be to not falsely claim to be able to supply something in X amount of time, when it's actually going to take you Y amount of time, as it was needed for a time-sensitive project. Will improve this rating if I get my product within another week, otherwise will be asking for a refund.

Started off helpful prior to the sale (we recommended & praised them based upon this initial good start) but yet another case of take the money & run. Customer after sales service, including a badly written email from a 'team leader' makes one feel helpless & disappointed. Then they provided broken links, conflicting information & incorrect product information. Initial email to sales was lost.apology resulted but no response from our last request so one assumes Videopro has little goodwill or a responsible business model. We're now having to deal with the very elusive manufacture one on one. 12 long laborious hours, many emails & phone calls with limited english personnel, the costs are mounting quickly & we're still none the wiser or satisfied.

I gave them $1500 for a pre-order that they said would be delivered in around 1 month. 4 months later and not only have they never emailed or contacted about the delay but they can't even tell me how much longer the wait will be. Avoid this place and go with a reputable company.

Also it's weird how they keep posting their number for us to call them, as if we haven't already but still should waste more of our time teaching them how do to their job.

Review update 14: 00 10/12/2018: gone from 1 up to 3 stars, Liana called me and told me that they would be overnighting unit at their expense. See below for original review story.

Ordered a Sony soundbar which was showing in stock at the time. Order was confirmed at 11: 36AM on Thursday 6/12. Called this morning, Monday 10/12 at 10AM, to see what was happening to order and Amanda answered, said that order would go out in 2-4 days, so obviously they never processed the order in the first place. When I said that I needed the unit by Tuesday evening, her answer was "That's never going to happen" She then said that I could pay for expedited shipment (despite their free shipping policy of 2-4 business days to Melbourne). She didn't even want to confirm my phone number in order to get back to me with quote for expedited shipping. Really not impressed. Will update review, when/if I get the unit.

I ordered an item and followed up several times where it was as it was for a gift for a staff member. Finally they told me the computer got it wrong and it would take 10 days to deliver. I said please express post and they then cancelled my order even though I strictly said call me to sort out. NEVER TRUST THESE GUYS as computers dont lie people do.

Best service I have ever receive doing online purchase. Video Camera was out of stock but they request Panasonic to send it directly to me so that I receive it on time. Communication with sales/customer service staff was good and was getting reply on within few minutes.
Thank you again for the service you have provided!
Kind regards

I rang them to enquire about a product and had the worst experience with Keely who has no telephone manners. Spoke down to me and I am amazed That Videopro allow a rude cretin to represent them.
They have always supplied good service in the past but because of the arrogant and rude attitude from Keely, I will look to buy my new OLED 70" screen from a competitor.
I agree with the below post, criticising the person who spoke to them in the same manner. Probably the same person.

VIDEOPRO have an amazing culture with their staff. They really care about you and treat you like a human, you are not just a transaction to them. I would highly recommend anyone to use the services of VIDEOPRO.

Great service, very helpful staff. They organised a loan piece of equipment to let us test our setup before purchasing.

I had a great experience with Videopro. I rang their Fortitude Valley store on a Sunday, who said the item I was after (some BlackMagic broadcast equipment) wasn't stocked in their retail stores, but that the Videopro warehouse had it in stock. So I paid for it over the phone and ordered it. The item arrived to my workplace the next day (Monday), at 10am. Fantastic service, thank you guys!

Awesome offices, awesome work spaces, great culture. Highly recommended for anyone looking for Audio Visual Integration Solutions.

They refuse to exchange faulty goods if you are unlucky enough to still receive faulty good after multiple exchanges, even if you can very clearly prove it, and are very dishonest. They advertise most of their products as 'in stock' despite having no stock in an attempt to suck customers in, then their excuses given for delayed shipping times on orders as well as exchanges (which inexplicably take significantly longer) are completely nonsensical. The warranty information displayed on their website and eBay listings is highly deceptive in an attempt to confuse customers into spending anywhere from a few hundred dollars to over $1100 on an extended warranty which for the most part customers are already entitled to under Australian consumer laws. Highly illegal and terrible attitude towards returns and basic consumer rights. Would rate 0/5 if it were possible.