Videopro HQ

Security is abysmal, fix your network you absolute trash human beings… I just wanna play Fortnite with my buddies. Pretty please hire John Wick or sumn. Yo security is the equivalent to a wet paper bag.

Great service, ordered online and was able to pick up from warehouse almost immediately, the team was great at helping me organise delivery when I couldn't fit my TV in the car. Would recommend over HN or JB any day.

Ordered a TV online and it was lost in transit, 2 weeks of chasing them on the investigation with no result, they refused a refund/re-ship stating that they needed a letter from the courier in order to re-send or refund. I pointed out my rights under ACL and was finally told that it was found in my local depot and would be redelivered (No idea how you "redeliver" something which wasn't delivered in the first place) No contact from the courier, so I call up trying to get this arranged directly with the courier (now 2 weeks past the due date for delivery) I was told "they are short staffed and won't be able to deliver it until next week, VideoPro also advised us not to speak to you directly". That last part annoys me, I'm the customer who PAID for the freight, if you are a company taking this approach you are NOT doing the right thing as far as customer service and you should re-think this strategy, the customer should be able to interface directly about THEIR purchase, saving you support time and allowing issues with freight to be handled as such and not a reflection on your company/attitude. $200 is hardly cheap as far as freight costs too, it was scheduled for delivery 2 weeks before, and yet even with delays already suffered, Video Pro still can't manage to get someone to put it on a truck within 2 business days of having found it in order to get it to the customer. It very much seems VP seem to be content to just sit on their hands in the hopes it gets delivered sometime in the next week or so and I'd really expect more than this, it's a shocking experience all things considered and I recommend anyone reading this to look towards other vendors.

Got an amazing deal on a new 55" TV. Friendly staff and I picked it within an hour of ordering it.

Extremely disappointed with the lack of accountability and poor customer service.

I ordered a Samsung TV from VideoPro at the very beginning of November 2022. During the order process there was absolutely no indication that they did not hold stock, or weren't a legitimate business. Hearing nothing about my order but having paid $1500, I followed up a week later, only to be told there was a stock delay they expected to last "Generally, 5-10 business days".

Subsequently, that slipped multiple times to being available by Christmas, with constant broken promises of following up with me - which they never did. When that deadline slipped, they then said it would definitely be available in March 2023, and offered me either a refund (after at that time, already a 2 month wait) or the opportunity to wait another 3+ months but finally receive the TV I had already paid for in full. Having waited so long already, and missed offers at competitors for the same TV, I decided to wait it out.

I heard absolutely nothing from VideoPro at all, even though they still had my $1500, so I followed up at the end of March 2023, only to be told they no longer believed they could supply the TV at all - I've just given them an interest free loan for the last six months.

No apology or offer of remedy with a comparable TV - they couldn't care less and never once took the initiative to reach out to me over the course of half a year. I've just received my refund today on April 13 2023, for the order I placed on November 03 2022.

Thanks VideoPro! I'll be sure to post about my experience wide and far, and I'll take my business elsewhere from now on.

If you like not getting what you pay for, your time being wasted, endless broken promises every time you follow up, and handing money out to unscrupulous, dishonest companies who couldn't care less, then VideoPro is definitely for you. Otherwise, literally any other retailer will treat you with more respect.

I recently purchased a new TV, one of the biggest purchases that my partner and I have made in a couple of years! I cannot fault the customer service that I received, Katelan is an absolute asset to the company! Including everyone involved, the delivery team, store staff and head office staff! Thank you again Videopro! We will be back x

After just buying a digital camera i can summarise Videopro as absolutely brilliant.
The web site is a dream to navigate. The prices are amazing and the delivery was within a couple of days (to Sydney) with excellent communication throughout.
I would highly recommend Videopro

Recently bought a Marantz 70 receiver, excellent communication and speed of service.
Ordered Thursday morning and was on my door step Friday morning from Brisbane to Sydney. Best price in Australia too! Thanks Leith!

They don't have TV service or antenna to test / demonstrate the TVs. Some streaming services / on demand are very difficult to set up, particularly on a LG TV remote (so clunky, so stupid, so pushy). It'd have been useful to have it explained to us.
The store has a very good set up and staff are friendly.

Be aware this is a warehouse/head office. It is NOT a storefront and there are not any products. It is however convenient for a hassle free click and collect order though. Especially if you’re in the area.

These guys took around $250 from me for an advertised item, then later that day I get an email to say the item is out of stock and will take a week+ to source let alone send so?

Super helpful im a big fan of Klipsch audio & yes im poor:)
But the customer service is amazing and alway get great pricing when i phone thought my orders through keep up the great work team

Purchased Klipsch speaker and Sub via the online store. Small issue with stock of the speaker however this was rectified with the great communication via email from Leith and he was able to source the product I wanted. Fair prices and delivery was very quick. Highly recommend and will shop from again.

As always, Video Pro offers some of the cheapest pricing, best stock levels and awesomely fast delivery.

Robert and Robyn went above and beyond to deliver an exceptional customer service to our business. Unfortunately, our product wasn't available in Australia at the time due to significant delays from the manufacturer. Videopro not only offered a price on the product that was significantly cheaper than anywhere else in Australia, but they were able to provide us with regular updates of when the product would arrive, assuring us with an expected delivery date to our door.

I will definitely be using Videopro for all future camera equipment purchases. Thank you.

Probably the quickest turn around for a delivery I've ever experienced! Next day! Online Chat was super helpful and even helped me save some cash. Will be back.for sure! Cheers legends.

Avoid this place, I purchased at new TV that never worked. I spent 10k and had zero service. E mailed team member Leith Emery after find out I had a problem and never returned my e mail. I am now forced to contact ACCC to resolve being sold a product that doesn't work

Gotta tell you I want to support Queensland businesses. 1st and last purchase from these guys. I normally buy from a Melbourne supplier and its overnight. It would take me 55 minutes to drive to the Brisbane warehouse. My order left there warehouse the day after they said it would and now the courier is taking an extra 2 days. Hmmm I'll keep purchasing from Melbourne or Sydney. Dissapointed Queenslander here sadly - make sure you check all the fine print when purchasing from Video pro.

New customer for Videopro, and I can honestly say I’ll shop here again! Ordered a sub woofer online Saturday and arrived Tuesday to Sydney. Fantastic price and super fast FREE delivery! Thanks guys!

Placed an order online for a 4k Player, took more than 2 months to arrive due to no stock. Was initially told a couple of weeks. I was happy to wait but I had to keep chasing up over several weeks to see when the item was to be delivered.

I would have appreciated to be kept informed via either email, sms, phone, etc if the product delivery is going to keep getting delayed.eg: "Hi we are touching base to let you know we are still working on getting your order out to you.etc"

Also the website should show if there is stock or not, rather than taking sales of items not in stock.this would give customers a more informed choice before they decide to part with their money.