KFC Grand Plaza Food Court

I sometimes come here, but i realised that I've never left a review. My experience today however compelled me to.

I wanted something small to eat. I didn't feel like nuggets or popcorn chicken. As i approached i saw an advert for a new menu item (I'm unsure if it's a promotion or intended for the long term). The item was a hot and crispy boneless chicken (basically small hot and spicy chicken without bones). I ate them and i fell in love.

Quite apart from that, the speed of service was lightning fast despite there being at least 5 people who ordered before me, my order was ready within 2 minutes. Very prompt service. I was impressed. In addition, the staff were well presented in clean uniforms. I was greeted kindly. I enjoyed the experience.

As mentioned above, I've been here before, and I've always had good experiences. Around lunchtime the service does slow down a bit with the weight of the vast amount of customers, but overall, that's to be expected.

Slow workers had no food ready even tho open do not recommend all lazy fat slobs I'll buy chips else we're thanks

Had a niece who worked here and said that the manager was absolutely atrocious. Disgusting behaviour and was rude and downright terrible. I hope the woman gets sacked because this sort ot behaviour is unbecoming. Several employees leave after a few months for the very same reason. Garbage behaviour.

Bought family meal a couple weeks ago. The chips were very salty and the chicken was undercooked.

Lovely customer service, and food was speedy and fresh.presentation was beautiful and every employee i talked to was friendly.

The line is always long and the speed of every KFC is a lot slower than you would hope for, but it is made a lot smoother with the ability to order ahead via the app.

It's also a great idea to leave them a review via their feedback system and be rewarded with free chips and a drink.

Would have to be one of the best kfcs I have been too. The food is always fresh. Other kfc should learn from these guys.

Made an order for some original chicken and a large chips. Chips were fine, no problems there.

The chicken though, ordered 6 pieces, got 5, and they were all overcooked. And then. There was original and hot and spicy. Glad I didn't order a 7up, probably would of got Pepsi. Also had no drum sticks, but wings. And well only had 1 good piece. Also, one piece boiling hot (so in my mind, fresh) while another piece was barely Luke warm at best. I opened the box 5 mins after purchase, so it wasn't me waiting too long.

Added a pic of 1 of the burnt overcooked pieces.

Had KFC from here plenty of times and it's been fine. But this was far from good. Hope it was a one off.

I dont know if this kfc pops or I was just lucky but the burger was amazing, chicken was incredible, gravy/potato ratio excellent

I had a great experience

Unfortunately today's chicken pieces I bought were cold, dry and must have been sitting there for some time. I wouldn't advise buying chicken pieces from here around 2.15lm ish

Just recently moved to the area, never had better KFC before. Staff were friendly only got 4 stars because chips were too salty:/. Will definitely be coming back for sure

This place has really lifted thier game since the last time i went there, last time the chicken was real dry, now its so juicy & suculant, its delicious, i, ll be back again & again, thanks guys.

I usually get a pop corn chicken go bucket and they usually fill it up all the way but today there was not alot I was very disappointed and they also should add citrus freeze

Great place to get a quick bite to eat on your lunch break, located in grand plaza with heaps of parking.

Absolutely no customer service! Very rude girl took my order then threw my change back at me, then threw my order. Won't ever go there again. If I could give it a minus star I would!

Sunday 2pm, was the third car in the line, from paying (not ordering) to receiving food was 34min. There was no apology for the delay, which would have been nice however we could see the staff were working hard. This is not the first time I have had to wait for more than 20 minutes on a mid-afternoon weekend for between paying and collecting.

My order was wrong and when I finally got my food it was cold! Not that happy with there service either.

KFC is KFC, won't exchange breast for anything other. They must remember the customer is buying what they want, not what KFC wants to give them.

Pathetically slow staff, I was standing at the counter for 15min while staff ignored me and continued to chat and joke with each other, when I spoke up about them serving me I was given a foul look from the young girls as they continued to ignore me, will not be going to that store again

Really poor service, even by KFC standards. The small dining area has all the charm of a hospital waiting room but at least the place was clean.