Fantastic Furniture

Good vibe friendly staff clean neat tidy wheelchair friendly cheers Lynda Clark hairdresser Parli Barbershop Adelaide St Brisbane

Decent range at budget prices. Pick your item carefully and you can get good quality at a fair price

Good experience. Well laid out display rooms and was immediately offered service and advice on sale items and stock.

Had a small issue with a couch stitching, received a response instantly from Michelle who helped me via email and was extremely polite and professional to deal with, would highly recommend, issue solved within 24 hours

They have very good service except I noticed they don’t like to answer their phone
I have tried to call them a number of times and it rings out
I have watched them ignore the phone ringing
Even if they answered and asked to call the customer back would be better than ignore the ringing

Unhelpful staff. Bought a sofa bed from here and the pullout bed never touched the ground. We got in contact with the workers and was told to email them. We didn’t hear back until 8: 30pm at night (weird!). They then said they will get in contact with us but never did. I then decided to drive all the way to the Morayfield store and got a replacement couch in a matter of two seconds while you guys decided to screw us around. Would not recommend to anyone

The entry was difficult to find and absolutely filthy outside entrance with bird droppings everywhere. (I am sure its a centre managment issue). Second visit to store within 7months same stock and no rotation and not too much variety. The customer service great by staff member Tina!

I’m still waiting on someone to get back about a sofa lounge that has been paid for in full
My sofa lounge way that smashed on delivery!
The whole in side of couch is unstable and not safe to sit on!
No one is getting back to me
I’ve spent thousands of dollars at this store at Windsor and no response from staff or Management!
Totally disgusted with your service and wasting my time!
Don’t use this company

Have been trying to find a couple of bedheads and finally found what I wanted at Fantastic Furniture. Only downside was that while one was delivered on time the other is delayed. Looking forward to getting it.

Went in to buy a lounge chair 15 minutes before closing time. Was promptly served (by Lisa I think) who was super friendly and absolutely powered through the checkout process, meaning I could get to the warehouse (5 minutes around the corner) and collect my chair all before closing time. Super impressed A+

Awful experience up till now. Firstly they delivered the wrong furniture, it took them half a day to sort out things and still they delivered two wrong dining table chairs. Still chasing them to get the right ones.

Every time I go into this store I am greeted with the most friendliest staff and they are very helpful. In love with my Monarco bedside tables and tall boy

I’ve only had great experiences here. I bought my couch originally from here around a year ago with ease and it was delivered to mine promptly. Unfortunately the couch managed to break earlier in this year. When I contacted them, the staff were so lovely and accommodating and helped me replace it (no additional cost) and got me another couch that I love.

I went down to Fantastic furniture today as we needed to buy some new beds. Me and my family were treated extremely well by Kelly. She was super helpful and got us a great deal! I am very happy with my visit

Bought one sofa. When bring home it was damaged. They replace after three weeks and again with damaged and used one. When contacted back they told to wait again for unspecified time. Never bought from them again.

The service is terrible they never have any stock the manager is clueless with the stock they have in store, overall it is pointless going to this store for anything, they pass the blame on to everyone else and there pick up centre at Stafford is just as bad take ages to find something you orders to come back and say “oh we don’t have it here the store should of contacted you” overall the company is a joke

So I had a rather bothering experience while doing something I usually find joy in, furniture shopping. I started off my day feeling good, well rested and happy and knew this was the day to expand my range of furniture in my safe, comfy home. I hop in my 2013 honda civic, and head down to my local and FORMERLY beloved furniture store, none other than "fantastic" furniture. The parking was reasonable, and I was able to swiftly and safetly park my automobile within a short walk to the front door. I notice a perfectly textured lounge chair, which I believed was the right one for me and my burmese cat, Muffin (5 years young). Before I was able to purch myself upon this perfect chair, I was approached by a brutish looking woman with sandy hair and yellow stained teeth, who "jokingly" mentioned that I should be careful that I do not break this item of furniture. My heart sunk, I felt overwhelmed with shock and promptly told her that my love of food should have no bearing on my ability to enjoy stylish well-priced furniture! She smirked and said, of course "the customer is always right". In a state of extreme distress, I fled the store in tears. Thankfully the convenient parking enabled a swift escape in my 2013 honda covic back to my safe home. Immediately Muffin could sense my distress, and has nit eaten or slept a wink sinve last Tuesday! He is very sensitive to negative energy, and mark my words, I will never be bringing myself or Muffin for that matter to fantastic furniture at windsor! Yours truly, Angie xo

Staff are wonderful when you're in the store but whatever you order will arrive late, it will arrive broken and it will arrive with pieces missing. Anything that needs replacing will take weeks and there's no way of knowing that the replacement won't be broken, late and have pieces missing.

Great customer service from Kelly at Windsor just now. I had to give the store a call as its been 3 weeks awaiting delivery of a bookcase that was supposedly meant to take 10days. Kelly was totally with it and said that its a pain it shouldn't take so long, looked online for me said its a problem in Sydney and they just won't deliver them. So she said I can come in and pick anything else or get a full refund. Super polite and lovely phone manner. How stress free was that im not even upset. Up front, honest and found a reconciliation

To say the least, Kirrily has been nothing short of amazing with her beautiful energy she transmitted through a phone call conversation and incredible customer service skills. I have not experienced someone as helpful and so pleasant to deal with, especially with all the chops and changes I have made in my order.

Kirrily followed up numerous times, found other alternatives when I was unsure and confused and in the end processed my order.
I am a very happy customer and will not hesitate in bringing our business back to the Fantastic Furniture store in Windsor.

Kirrily, thank you for all your help over the last 2 days. It has been a pleasure dealing with you.
Your vibrant personality put me in a great mood for the rest of the afternoon.

You don’t come across people like that often