Fantastic Furniture

I was only making enquiries over the phone and I spoke to Lisa who was incredibly kind and polite, and she went above and beyond to find me different coloured options for the couch I wanted. She said she'd call me back when she was done searching and she held herself accountable by calling me back as promised. If I can get great service like that over the phone, I can imagine how much better it would be in person!

Honesty doesn't even deserve one star for the customer service I have received.not only have I waited 8 weeks for my couch to be deliver, it was delivered broken. 3 weeks later a tech turned up and said he would issue the report. Nothing was reported to me and 2 weeks later I rang the winders store with them not having much of an idea about it. Few days later they range me to issue a new replacement couch. With again no follow up I rang the store to see why it had not been delivered yet or no communication was had. 4 days later came delivery day. The delivery team came to take my couch away and leave me with nothing till they could take it back the old couch and write it off then issue a REFUND? I never asked for a refund it was meant to be a new couch picked up and drop off. Roughly 13 weeks and I still don't have the new couch, and no one is wanting to take responsibility for it. I am beyond outranged. I WILL NEVER DEAL WITH THIS COMPANY AGAIN.

Do not shop here! Purchased a two seater and three seater online back in January, was told it would take 2-4 week, it is now March. I have been calling every day for two weeks to find out where my couches are, always promised a call back and nothing ever happens. Spoke to someone on Thursday who told me the couches would be delivered on Friday, sat around all day waiting for them. When I called to find out where my order was told my couch had been given to someone else who ordered and we would not receive them for another month! Constantly lied to. Cancelled my order and took my money to Amart who delivered to me in two business days! You have lost a customer for life. We will NEVER shop here again and make sure our friends and family never waste money here. Horrible customer service from start to finish. Go shop at Amart who has amazing customer service and actually deliver your product.

We had a problem with one of our glass top coffee tables.

Monique and Michelle at Windsor Fantastic Furniture were absolutely amazing helping us get full refunds, they organised the pick up for us and there was absolutely no dramas getting a refund.

I can’t fault Windsor store for anything. 5 stars.

I really appreciate everything they have done for us.

Have had great service previously from this store. Sent an email regarding a fault with some chairs to customer care. I realised that they would have been out of warranty and did not expect them to be replaced, just wanted to bring it to their attention. I had to call back 5 days later to check if my email had been received. It had been, no one even bothered to reply or call. Very poor customer service.

Great amazing service from one particular staff member Leesa at the Windsor store. If you ever wanted to know what real customer service is, go see her. She was very insightful, understanding & helpful. Made the purchase experience so much easier and hassle-free. Thank you! I'll be sure to pass on to my friends how great it was to deal with her. Excellent service

Wow fantastic customer service! My sofa and recliner had some leather issue and as I sent an email to customer service team, they answered me straight away and solved my problem as quickly as I bought all my furnitures from there. I want to congratulate you guys. I work in customer service too and I know it takes time to get back to your customers when there’s an issue but you guy rock it!
Amazing team THANK YOU!

Outstanding customer service from Lisa at the Windsor store. Went over and above to help me find the perfect couch whilst staying under my budget.

Bought the Hampton range in charcoal paid nearly $2000 for the 2 and 3 seater with the extension added and have had them just a year and the quality is absolutely terrible. The cushions have already began to lose its foam. It easily gets fluff stuck on the fabric. Terrible quality we will never buy anything from fantastic again.
We bought couches from Amart for $700 a set and they lasted us over 10yrs. These ones I think will only last another few months before we have to get new ones again.
Look elsewhere.

No one ever picks up a ringing phone. It just rings and rings and rings. Zero customer service.

Walked around for half hour looking, not a single staff member acknowledged us, despite it being very quiet. Took money else where.

The most amazing service I have ever had from any retail store. The lady’s name is Kelly that looked after us, & she was absolutely amazing to deal with. Incredible service, friendliest manner & best attitude. I will always do my best to shop at that store because of her. The range is also very good but Kelly was what made the store impressionable. Not many people can have an attitude like that without having to try, but Kelly does.

If you need furniture then look no further you can design your hole home in-store at great savings to you

Went in with a clear idea on what to buy so I didnt use the staff as much as I should of, beside placing my order.

There were a few hiccups in communication between store & wearhouse.

But the person who assisted me at the warehouse Windsor was so lovely & resolve all my problems & offer a free delivery on a item that they didn't have in stock.

Sorry I didn't get your name but you definitely need a promotion and a pay rise =)

Customer service above and beyond! Michelle actually picked up my mother in her own time to do a puchase then drove her home. My sincere thanks to Michelle.

I've bought multiple items of furniture and I keep hoping the service gets better but it never does. My issues always stem from this one lady in the show room ASSUMING the warehouse has stock. Plot twist: it doesn't. 3 times in a row. It's such an inconvenience to go over to the warehouse and wait for the poor guys try to find a product that isn't there. Won't ever shop here again.

Visit this place last month. Best place for all your furniture needs with lots of variety which you would hardly find at any other place in Woolloongabba with reasonable rates. Staff is really helpful, polite and courteous. Ill definitely purchase from that store more often.

Tina gave really friendly honest genuine customer service, she was not pushy and totally understand that we were looking today and did not make decision to purchase today. So for that reason we will definitely be back when we are ready to purchase!

Fantastic furniture at Windsor in Brisbane was a very nice experience to buy furniture, not unlike a scaled down version of IKEA. Lovely helpful staff who created a nice atmosphere while shopping. You look at the furniture on the show floor, choose what you like, pay for it and then drive a few minutes to the warehouse and pick it up. A very simple and easy process provided your car has enough carrying capacity/space. Otherwise I am not sure of the delivery process and cost. Of course you have to assemble the flat packs yourself, which can be time consuming. I found the instructions a lot better than IKEA. Much clearer and easier to follow. Unfortunately the coffee table we purchased had some defects when viewed under certain light on the top surface, so I'm in the process of seeing if I think it warrants returning.

Had really great service by the staff here especially Leesa. Love shopping here, prices can’t be beat!