Fantastic Furniture

I love fantastic furniture. They always have a great range of products at an affordable price. Their service is also excellent.

Comfortable and easy shopping experience at Fantastic Windsor. Will shop again there for friendly customer service

Had a defect for an online order. Had to return the assembled piece for an exchange to Windsor. No apology from staff and 15 mins to get a receipt to drive to Stafford to pick up another piece. Told to check the new one at the warehouse before assembling to ensure there isn't another defect. How fantastic

Had to furnish a two bedroom apartment very quickly. The staff at Windsor were great. Tina listened to my requirements and was very helpful. Not an easy job to guide a single male. Delivery was very quick and well organised. I'm very happy with my new sofa, table and chairs. Beds, etc etc Fantastic and much better quality than a certain Swedish company.

Bought the Lyna table, buffet and entertainment unit. The table and buffet lasted 8 months and started to bow and warp in the middle. Contacted customer
care for warranty claim. One took nesrly 8 weeks to come to a conclusion in and the other they deemed not faulty however was originally told by two team members it was faulty then it got changed and suddenly not. Before this happened a pick up date was organised for buffet and table and they did not show up for this, after us waiting around for the entire day. Customer care team were not helpful, lacked communicated, spoke down on me, weren’t apologetic and overall left me feeling disappointed and defeated. Would not recommend this company due to their customer care and warranty team.

Worst customer service at Windsor.
My husband and I went in to order our new 3 seat lounge. We stood for 10 minutes and no one came to help.
They where just standing around on the other side of the building. One person walk passed look and us and keep walking with out saying any thing to us. I said to my husband this is crazy and we started to walk out. As we where walking out some decided to come and see if they could help. I said it too late.
Now I will have to travel to North Lakes to see if they can order it for me.
Hope there customer service is better.

The employees are not careful with the boxes at all. Currently putting together a drawer and the rollers are bent and I can’t put the drawer in. Also the drawers are on a slight angle and forgot one of the rollers for the draws. Never returning.

Not happy bed didn't arrive with slats truck drivers dropped and ran I call not long after they left over ten times and they didn't answer the phone. Called customer care got put on hold for 5 minutes 15 minutes later told again minutes wait how not fantastic

Literally the worst customer service I have ever experienced. Will never support fantastic furniture ever again nor would I recommend it. Basically just take your money then don’t let you know where your product is. Ordered a bed in October and still waiting. Emailed the support email with all of my issues and of course a new ETA was given without a reason why. It’s becoming a joke now.

Disgusting service. No communication about the warehouse still being open while the store is closed due to floods. It’s unacceptable and the floods are not an excuse to state the warehouse is closed when it wasn’t. Better communication needs to be in place. Won’t be buying from the Windsor store again.

While purchasing displayed 3-4 days delivery. It has been more than two weeks no reply from customer service nor contacted for the delivery.

Great customer service from Michelle and a good range of products. Bought a dining set and an office chair. Very swift process and helps that they have a lot of products on the floor to have a look at

Helpful staff that didn’t try to hound me into buying something I didn’t like. Easy delivery and all round great service

Nice large furniture store. Unfortunately understocked due to Covid and Overseas shipping issues. Great staff. Excellent, professional, friendly service. Huge car park right outside the entrance.

Well to order the product was great, when I received the message to pay for the purchase I did so straight away, received a message that they had the money and would contact within 24 hours. … That's where it stopped
so four days goes by and I ring the store who sold me the product, They are not allowed to call the distribution centre only email them of which they have agreed to do and expect that the distribution centre will get back to me.
I have tried to contact head office to discuss via web chat …. Don't bother.

Called their head office on 1300 number currently 20 minutes on hold waiting for a person to speak with and they keep saying go to web chat.
Called the store back and was told Distribution would call within the next hour.guess what no call
called the store and went in to receive my refund as nobody was available to speak on the phone or follow up

All up not a Fantastic dealing with this company, probably go elsewhere if you want any answers in my opinion

Poor service, incredibly rude staff and overpriced products. Will never shop here again and encourage others not to either

Worst service ever. I should not have spent my money for this kinda service. Never able to contact with anyone on the phone about delivery service. The information on the website is incorrect and not applied in QLD according to delivery service and i couldnt not be able to reach out to them at all for 3 days.

Probably the best customer service I have gotten! Was over the phone and the elderly lady (she called herself elderly haha) I can’t thank her enough for her time and effort to help me find a good table and chair set when everywhere was low in stock:)

Lovely big store with lots of beautiful furniture reasonably priced. I was very impressive with the staff. I dealt with 3 different staff.all Lovely.

I went into this store today 1st July 2021 around 10am. After browsing thought the store I was waiting in line for service as I wanted to purchase a couch and was asked if I had a mask, I responded to her that I was exempt for medical reasons she then asked me to leave and shop online because of their policy. I asked for a copy of the policy and she was unable to produce one. Neither the store and staff member had written details of this supposedly "policy" or signage around.
I will not be shopping in a store where I am being discriminated against because of a medical condition.