Ashbury Cosmetics

Great Clinic! I have recently had veins treated on both my legs and shoulders and am so happy with the results. Dr Chen is kind and professional, and makes you feel so at ease! I have also had fillers put in my cheeks and LOVE the way it looks. I would not consider going anywhere else for my treatment.

I had liposuction surgery at the clinic in Windsor a few years ago. The results were very uneven and asymmetrical. I consulted with 2 other clinics after looking for a revision, and apart from being very expensive, I did not have confidence in them. Both doctors did make comment about the location of the incisions made from the previous surgery to be very odd, and poor choice.
I ended up sending my pictures to a clinic in Korea, and after communicating with them, I did the revision there. Absolutely outstanding! Again the doctor made comment about the location of the incisions from the previous surgery. The location of his incisions are so inconspicuous and smaller than the previous scars, and he performed 360 lipo to my upper and lower abs, sides and back to bring everything in balance.and at a fraction of the price in Australia! The standard of service there and quality of work is second to none, and done in world class facility. I would not recommend Ashbury to anyone.

If you have been thinking about having laser liposuction, I recommend doing it. I had upper and lower abdomen done by Dr Fitzgerald at the clinic in Windsor and am thrilled with the result. Staff are professional and all questions answered. There is discomfort post surgery, just follow the instructions and take it easy.

I decided to have laser liposuction done on my tummy, thighs and double chin with Ashbury clinic because my best friend had fantastic results last year with her liposuction. I was nervous but Nicole the nurse was so calming and caring. When I woke up from the twilight anaesthetic, there was no pain but just a bit stiff.
I am so happy with the outcome that I had Botox and laser skin treatment too. The doctors and nurses at Ashbury are awesome!

The receptionist was rude and racist. She didn't even listen what I was asking about. Unprofessional!

I am in my 60's and often face the issue of spider veins. I have been to many aesthetic places over the years and recently tried out Ashbury Clinic in Brisbane, Australia for the procedure. I am more than happy with the services they offered me. The aesthetician, [Insert Name] is a perfectionist in his/her work. I am very happy with the way the procedure was carried out, and more importantly, I was very satisfied and comfortable because of the staff and doctors being highly knowledgeable. It is one of those places where you know you are in good hands. I will recommend the place for its high quality professional service and will definitely be using them for more procedures in the future.

Although I am in my early 30's, some aggressive hair removal and other face treatments left my face all wrinkly. The exposure to sun made things even worse leaving my upper lip and side of the lips have some deep lines. I was looking for an expert clinic with thoroughly experienced professionals to work on my laser skin rejuvenation as I had been hearing a lot about it. This is when I came across Ashbury Clinic and I cannot be more thankful. The experience I had with Dr. James Chen was more than satisfactory. The first sitting left me with some visible results and I have appointment scheduled for the next week. The deep lines have started lightning already and I am hopeful my skin will be left all smooth and healthy after the upcoming treatments. Highly recommended.

I went to Ashbury Clinic to get some wrinkles and fine lines smoothed out. I was taken by Dr. James Chen who advised me to get a couple of sittings of botox wrinkle treatments. He/she was very patient and walked me through the procedure as it was my first time. The staff and doctors were all attentive to the needs of the patients and I could see almost everyone happy with the results of their treatments. I was left with a markedly smooth face and could see a marked difference in the fine lines and wrinkles in just one sitting. I recommend their services to all friends and family who are in need and would definitely go back to them for more treatments.

My experience was horrific and a nightmare. I was attending the Ashbury clinic on a regular basis to have my tattoo removed using laser treatment and it was going fine, my tattoos were fading until Dr Chen decided to have a go and he just recklessly destroyed my skin leaving ugly looking scars and when I tried to raise the issue he is being completely ignorant, inconsiderate and unwilling to help and furthermore he harasses me with threatening emails late at night and at 1.30 in the morning that I have reported him to the Police about. Dr Chen persistently harasses me with evasive untrue statements claiming I had some form of underlying scarring on my skin from the tattooing process which is not the case and completely untrue as the ink is meant to be fading away slowly and not completely obliterated from my skin and the City Tattoo Removal Clinic have confirmed that when I visited them. Dr Chen also have the before photos of the tattoo that he is refusing to show that would show evidence of any underlying scarring issues that he claims I had from the tattoo process due to the shear extent of the scarring. I just barely had around 17 treatments at the Ashbury clinic and in the last 10 treatments it seemed to be going nowhere, it was barely fading, Dr Chen was even talking about how difficult it is to get removed because the ink was very deep. He also claims that I have never raised the scarring issue and I did at the time and all his response was that I signed the form about the risks involved and that was it, he didn't seemed to care or show any concern about it whatsoever. He did however treat the scar he caused by giving me an injection to reduce the ugly puffiness. Ashbury is now refusing to speak to me and recently sent me an email saying that I have to contact them through my lawyer in future and if I contact them again they will report me to the Police just so they can get rid of me. Furthermore, they said they have reported me to the Police making defamatory accusations that I was harassing them and being abusive, which Is untrue. If I am unhappy with the service I receive I have a right to complain and I have a right to be unhappy as they have completely disfigured my skin, leaving ugly looking scars. I have also the right to be unhappy as they are refusing to refund the money and show the before photos, the callous ignorant response I received and the threats that I had to report Dr Chen to the Police. He shouldn't be a surgeon his attitude is disgusting and disgraceful. I would not recommend this clinic to anyone, keep right away from them.

Rang specifically to ask how much Dysport was a unit, was told they charge per area NOT per unit so for one area it would be $199. Great. After the procedure I am asked to pay $239, I say sorry I was quoted $199, they say it’s $199 for up to 46 units, if the Dr decides to use over 46 units in the one area you’re charged extra, I say - well you should say that when explaining pricing it’s not what I was expecting, they charge me the price quoted after Dr gives the ok to do so - but no apology, just look at me blankly and nod like I am crazy and it’s somehow my fault for not knowing.
If there are exceptions both the receptionist quoting on the phone and the Dr administering should be pointing this out. Not happy with customer experience so 2 stars, incidentally also kept waiting one hour without any apology.

Dr Chen does my Botox and filler. Truly my skin has never looked better, I also get laser for tightening my cheeks, jowels and turkey neck. It’s amazing. I can’t speak highly enough of Dr Chen and Ashbury clinics. They are always professional and caring. When I’m of age I will def get my lower face lift done at Ashbury, and maybe my eyes.

I recently had treatments of sclerotherapy for spider veins from Dr Chen with poor results. I had previously had sclerotherapy performed by Dr Chen some years ago with great results, though his attention to detail more recently is now lacking. When I went back about the concern, he was defensive and unwilling to help.

Had some liposuction done around the neck area. Whole process was not good. After the operation there was very little info on what happened next. The following day I had forgotten the time for my post op review and tried calling numerous times to find out but no one answered. Then after one was made up it was canceled due to an emergency, (which i understand) however i was informed that i would be contacted to get another one which never happened. To top it off the procedure as a whole wasn't worth a penny there is no difference at all in the appearance to the treated area even when all post op information was followed.

Dr. Chen and the ladies at the Ashbury Clinic are lovely and have been very helpful with my procedures.
The nurse on the day of surgery was very pleasant and made me feel at ease. Dr. Chen was professional and made me feel that I was in good hands. I am very pleased with my surgical results. I recommend Dr. Chen and the beauty therapists at Windsor Clinic. I will continue to access their services.