ALDI Sunnybank Hills

Thank you to the checkout staff this morning for treating me like a piece of meat hurrying through with my few groceries as if I'm a bother to you with an unsmiling unfriendly face. Are you all naturally like that or do you get training? On the rare occasions I visit that store my experience is similar.

Very rude customer service. Staff are always in such a hurry at every store but today after spending over $150 at checkout I was literally asked to pay for my shopping regardless of it not yet in the shopping basket so that he could serve the next customer. So so rude and in a hurry to leave checkout.

Seriously, the big Aussie guy needs to work on his customer service skills. Pushing customers along just so he can get off the register is not a good look for this major brand. Aldi's has been my grocery store for over 15 years. It just takes one cocky staff to change the shopping experience for many families.

Heads up Aldi >>> you need to urgently review the DANGEROUS practice in the way your shopping trolleys are being rolled down the back fire ramp of the building from the top floor to the bottom floor. One individual rolling 20+ trolleys down these ramps is an accident waiting to happen. The individual cannot hold back the weight this many trolleys on the incline so the trolleys are crashing into the handrails on the way down. This morning your shopping trolleys almost took out an elderly Chinese gentleman, and if he hadn't jumped out of the way as the trolleys hurtled down the last section of ramp onto the bottom floor, he would have been knocked over/crushed. Do the right thing and use a ute with a trolley trailer to relocate your trolleys before you put a member of the public in hospital!

If you can find another Aldi nearby I highly recommend going elsewhere and not the Sunnybank Hills location. The staff are very rude, condescending, and are on power trips. I forgot to bring my mask in and one staff member who i didnt get the name from was completely rude and patronising. With the mandates just being introduced on Saturday, it would be nice to have some compassion for those who may simply forget. I understand the requirement to wear a mask but i honestly just forgot it in my car and forgot it was required again. Instead of quietly coming up to me to tell me, I was called out in front of others in a very unprofessional manner. There are ways to approach people in a manner that is not so rude and its something i would expect an employee representing another company to do. I felt very singled out and didnt even bother going back in to do my shopping because i was embarrassed. I do not take this as a true representation of Aldi, however I do think their staff require more training within customer service and representing the company they work for.

This place always ask to bag check your grocery bags but they don't actually check anything. What a waste of time. The queue is always long and waiting time is like a woman waiting for a toilet in a nightclub. The store has too many unnecessary items all over the place. Staff are generally rude and look miserable. One time this staff got angry with me for not taking a carton of egg at the bottom. Does she expect me to buy rotton eggs. They always harass you with taking a catalogue. Aldi is so bad at environmental issues. Why is there a need to print any more brouchers when everything is online?

Didn't actually go into Aldi here. So just posting to let you know that I never went into this particular Aldi store to comment.

Worse customer service ever. Confusing arrangements of registers. I unloaded all my groceries and got told in a wrong register. No one helped me to move everything to another register. They simply started serving people behind me and left me there in a closed register. Worst shopping experience.

Bought these ice creams what to expect from Aldi disgraceful and revolting opened to find the ice cream with a bite already taken out of it.

Such a bad customer service. I with my partner went there this sunday around 5: 15 we were there and we bought two packets of spinach and were about to pay there but a man with long hairs was serving on counter 4 was too rude when show us the way to counter 5 because we were confused. We left the spinach over there and not expecting to go bach there anymore.

Bought lasagne from Aldi and it appeared as if it was defrosted then put back in the freezer. I heated as usual to find that there is water like sloppy meat juice at the bottom of the lasagne (cuisine beef lasagne). Very unimpressed, wasted money on something that the family didn't eat. Sorry Aldi, but I just wanted some good lasagne. Don't get me wrong though I have bought this product before although it wasn't as disgusting as this one was. Just don't put defrosted lasagne back in the freezer and sell it to costumers.

I had a very unpleasant experience with one of staff members there. A middle-aged, thick white lady with short hair. She should learn how to talk to customers with respect and manners.

Must be very short staffed when you can't even have you own trolley's available at opening time?

Popped in to get some coffee and saw a crowd over the other aisle and found they had winter coats on sale. Picked up a few items and looked at what else is on sale. Busy today but still got through the checkout fairly quickly.

Needs a revamp. Old and tired looking. Often without stock. Drewvale and Acacia Ridge much better.

I have been shopping at Aldi since the company opened and I have never been talked down to like a child.i won't stop going but not the Sunnybank Hills store.

Good value generally, but limited variety of goods to choose from. Almost always need to wait to check out. Also a bit difficult to get out if one isn't buying anything.

Old store layout & a few shelves needed restocking, but otherwise a good shopping experience.

Your normal aldi store which makes it easy to locate everything you need. But more importantly all the exciting hardware lines that you probably dont need but love having them for that time when they will be very handy

It's Aldi, the German food chain with low prices. Range can be a little limited at times but the prices can't be beaten. Weekly specials cause a certain kind of mania in some shoppers but are often great value and good quality. Parking at Sunnybank Hills Shopping Town can be an adventure in its own right, lots of levels, lots of entrances and lots of bad parkers.