Air Sound & Vision

LUKE is probably one of the most competent, friendly, genuine, helpful and professional men in this field of work! I highly recommend getting him to work on your system!:)

Tom did a awesome job upgrading my Toyota Hilux. The new Alpine Halo 11 really stands out amongst the rest of headunits these days. Installed the new spotties, speakers, amps and subwoofer within the day and gave me a run through at the end. All staff that helped with the purchase are professional and excellent product knowledge. If you want the job done right definitely book your vehicle in with these guys.

Excellent work too all

What a job, what a team, connected my cameras inside, my uber sign, hard wired my phone.
Everything absolutely magic, works perfectly, no other way to describe how happy iam
Thankyou team will be back to do more

A clear stand out, beginning to end. Lucas has the sales experience to discern purchaser's requirements, and does his research. Kirk and Johnny have the systems and building acumen to deliver a polished, optimised result. Flexible, reasonable, personable, technical, don't waste your time deal with this team!

Called and called and called, then resulted to visiting in store twice. From November till February (when time forced us to give up) I was given the same promise and lie every time - “I’ll get someone to call you back for a site inspection, been very busy, management was away”. We needed them for a commercial project, now it’s a last minute job. Find someone else! We gave 20k to their competition in cairns who sorted it straight away

Finding Errol and Dave very helpful, I'm having a Chinese Tesla style screen fitted to my old XJ but there are problems (not unexpected) with air con controls unstable, the guys are onto it and we're pretty confident it will get soughted.
Cheers Guys.

I had a new head unit put in my ranger and was told that they would have to put a new reverse camera as, well the stereo is going fine but they didn't replace the rear camera,?
And while installing the handfree microphone they have broken the moulding and just clued it back into place
I was wondering where all this White plastic was coming from and now I know, the whole thing fell off while I was driving

Guys did a great job, I gave them a task I thought was very complicated, had me sorted within the day. They are a bit on the expensive side but they know what they are doing, you pay for what you get. Thanks boys!

Just got my 2021 sr5 hilux decked out by these guys and Lucas was so easy going and very professional he did me a awesome kit up and gave me really good advice
I would definitely recommend them to anyone these guys know there stuff

I honestly wish I had never gone to Air Sound and Vision to begin with. Disgusting workmanship and they have no issues with lying straight to your face. I would not recommend them if they were the last place on earth. I had them fit a new stereo to my car and when I went to pick it up they told me QUOTE "Whoever previously installed the previous sterio had wired in incorrectly and that my sub woofer was not working at all" UNQUOTE. I explained that it was working fine before I took it into them, but they insisted it wasn't and then they told me that if I re-booked my car in again that they could fix it, as they never had time to do it while they were fitting the new sterio. So I re-booked and took it back in to them the following week. I then also asked them to fit a reverse camera while it was there. When I went in to pick it up again they informed me that the reason the sub woofer wasn't working was because "their own" installer had wired it up incorrectly in the first place and that if they had've looked properly the first time that they could have done it while the car was previously there. Then a couple of days later as I was driving down the road a major part of my dashboard where they had removed to install the new stereo and to wire up the reverse camera falls of and lands on the floor. After inspecting it I realise that they had broken it and carefully placed it back into place without saying anything about it. I also noticed that there was no loose broken parts anywhere to be seen which is how I know it did not break on its own as it had been cleaned up. This part is worth $450-500 not including fitting cost. I honestly regret trying to do the right thing and paying a SO CALLED professional to do the job. All I can say is if you use these guys then you deserve what you get as you have been informed.

Great service here. The guys made a huge effort to get my system installed on time and it sounds amazing. Lucas was super helpful with the whole process and Kirk was amazing with his ability to take my idea and turn it into a custom product. Cheers boys

Can not rate these guys high enough. We have used them twice now for our home entertainment system, the most recent in our new house that we have just moved into.
Kirk in both cases has sat down and looked at our plans and advised us on our options and what we could achieve.
Not once did he try to over sell or push something onto us that we didn't need nor did he try and push us outside our budget.
Johnie who did the install with Tiger was brilliant, the quality of their work is first class, they are fastidious in getting it right and the neatness of the work is to be admired.
The end result is a sensational sound throughout the house in 5 different zones, all run from our phones.
Thanks a million guys, we love your work.
Cheers James and Jann.

I went to air sound and vision to get my car stereo installed, because all the wiring was fully messed up and mixed around and I honestly didnt know how I'd fix it. Haha. Originally was quoted about $225, it only took them less than half an hour to finish and they ended up only charging me $150. Couldn't have been happier with the job they did too. Definitely recommend Cairns Air Sound & Vision. Very friendly staff as well.:). I only have a Getz and now it pumps. I love it. Thanks guys.

Had a manufacturer error occur with the speakers they provided. After showing them what had happened they rectified the problem within 30min and I was back on my way. Very happy with how quickly they acted

Not a very good experience at all, more like a comedy of errors. My vehicle broke down on the 2nd day back with a damaged fan belt and had issues with the new aircon system from then on, mainly not providing proper aircon inside the car. After 3 times back to the shop it's still substandard for a brand new system. Salesman assured us boss is back in a week and will make contact, that was s couple of weeks ago and still nothing from them. My advice is to shop around.

My go to spot for car sound. Been bringing my vehicles up here from Townsville for over 6 years. Great products, great service, incredible installations

Awesome service and expert advice that is second to none.they REALLY know thier stuff.will be coming back for future upgrades

I have a Merc SL 350 and the screen had failed. Mercedes in Cairns never responded to emails or a phone call so I had to look elsewhere. This place was recommended to me and gave them a go. Super slick sales. I ordered apple car play, dash cam and reverse camera. Total cost $2300 I paid deposit and they were going to call when the parts arrived. I had to follow them up 2 weeks lated and booked in for a Friday. I was going away on the Saturday so needed the car back. During the morning they called and said there was an issue, they needed another $500 as my car was not as they thought and I would not get back today. So no offer of help or support to get home I had to arrange my own transport at $50 Uber. My car was left there for the week. Another $50 Uber to go and pick up. I paid and left. I then noticed several things not the same.a) 2 greasy boot prints on the passenger side white carpet.b) consoles locked and no chance of opening c) steering wheel instruments not working d) popping noise coming from rear boot area e) drink holder stuck f) merc tools left in boot not put away. VERY VERY POOR. I called and they responded quickly and took back in. They seemed to know what the issues were straight away.a) i told them not to worry I will get professionally cleaned b) they had broken the central locking tube now fixed c) told things would not be the same just how it was. DESPITE they said at quote nothing would change be exactly the same, how WRONG THEY ARE.and zero care factor d) still there don't think they looked at it e) fixed they had wiring stuck on it f) i put away.
I was under the impression it would be full bluetooth but the phone needs to connect by cable so I still have to fit an ugly phone holder which is not what I wanted.
Reverse camera had no guide lines like every other I have had was told I had to set that up my self, but they did this for me.
TOTAL WASTE OF MONEY - I spent $2800 the dash cam will be ok when I know how to work it and the reverse camera with the guides has proved its worth. As for the new screen and the sat nav absolute waste I have not gained anything and would have been better just working from the phone. There was no apology, I recommend going elsewhere as I have to do to get it fixed properly.

What a great experience. They did everything I needed with no problems, Kirk and Jonny turned up when they said and the product is fantastic. What more could I ask for. Would definitely recommend these guys!

I’m an unhappy customer. Left my car there to have a stereo installed. They didn’t call me when the job was done, accused me of attempting fraud when asking if the job was finished, wouldn’t let me see the installation prior to payment, broke part of the dash and didn’t bother to let me know, reckoned that I needed to book the car in again to have the breakage explained. Wow! Shafted!