Hilton Darwin

Beautiful property and the Front Desk staff were extremely friendly and helpful. I was particularly impressed with the cuisine.

This is only my second visit to this property. The breakfast is delicious, the service is good, and as a Diamond member, the Hilton Lounge was wonderful, overlooking the gorgeous multi-colored turquoise sea for Happy hour. Manager Oswaldo was so accommodating when we checked in and has super product knowledge about Darwin and Hilton properties in general. We had a marvelous conversation about the Hilton resort in Okinawa. Also, I would like to commend supervisor Todd at the Hilton Doubletree 3 blocks up the road. What a welcoming, open spirited supervisor for weary travelers! I was only asking for directions, and Todd was accommodating as an old friend! Please note both their names for being outstanding employees! I should know because I worked at hotel reception for 9 years in America.

Gratitude and appreciation post for Mr. Jaspreet Walla and Ms. Kamal. Thank you for being warm, humble and in making our stay pleasant. Keep up the quality and customer first approach always.

Good. Rooms clean, service good, air conditioning is a great welcome. I've stayed here numerous times over the years and recently experienced no to intermittent hot water on several occasions now.

There is something about the heat in Darwin and the hotels air-conditioning not being able to keep up.not just at this hotel.
Possibly needs an air-conditioning upgrade.

Had a great stay at the Hilton Darwin. Great service and location. Rooms are nice and clean. Pool and gym are great. The restaurant is awesome and won awards recently. The bar is nice to have a drink and room service was quick and delish. They let us check in early like 10am and check out late. They also offer umbrella’s if it’s raining. Very friendly service!

Can’t believe you still get surcharged if paying with credit card! In 2022!
Ordered 2 drinks at the bar in the lobby ($10 + $13 with total charged $23.23.

The hotel is in the convenient location to access all the facilities many of them in walking distance. The staff at all level very professional and helpful, they always smile and try to do the best for you. Pepper Berry restaurant is another best service you get. One word awesome stay with good service and buffet breakfast. We will look forward to stay again.

Arrived at the Hilton off The Ghan on Tuesday, did a RAT test on Wednesday morning, unfortunately I was Positive, great! So I decided to isolate myself, because I didn’t want to infect my wife, so booked another room for my Wife, and the other Couple we were travelling with have pre-existing issues. We informed the Hotel of me isolating.
So spent the next 3.5 days in the room, did NOT receive 1 phone call from any of the Hotel Management or staff to enquire about my health, wellbeing, anything I required, etc, etc, extremely poor customer service and guest care, even though we were paying for 2 rooms, a disgrace!

Please make sure you check your bank account after making the $100 security payment at the reception. They do incorrect billing and even the manager didn't apologise for the mistake. We had to come four times to the lobby to ask about our payments. The manager takes one information (eg. Bank name/ amount of deduction) each time and says "you will get your money back soon". They deducted money on 26/4 and I'm still waiting for the refund (4 days). They have charged almost $1000 each from my colleague's and my account which is ridiculous. The worst Hilton ever.
I just saw some others clients also have raised the same issue of misbilling. So, please check your accounts after doing the payments to Hilton Darwin. Otherwise you might lose your holiday being not having enough money to enjoy.

Extremely good hotel. Well presented, staff very friendly. Rooms really good
And food great. Restaurant well serviced and presented. Recommend this hotel

The hotel is fine-nothing special but not bad, either. The restaurant was good, as was the coffee stand and the bar. The staff was rather incompetent-incorrectly billing me (and not knowing how to charge my card), not being available for check-in (I sincerely think the guy was sleeping somewhere), and assigning me a room that hadn't been cleaned. In fact, it took me three trips to a room and back to the lobby before I got something acceptable.

Clean, comfortable and well appointed rooms. Very good facilities - gym and pool. Breakfast at Pepperberry is a delight. Plenty to choose from. You can squeeze your own vegetable juice. Ladies at Pepperberry check-in are most welcoming and friendly. The hotel is centrally located and within easy walking distance of the waterfront and Bicentennial Park. The newly refurbished bar is a great little place to enjoy a drink and pre-dinner snacks.

Staff are really amazing and helpful. We had a great stay here. The hotel is central to everything Darwin has to offer.

Great location. I had a king room with a harbour view. Worth the small extra cost. Friendly and welcoming staff.

Offering the best breakfast buffet! Lots and lots of options, so noone will go hungry.
You can juice your own fruit and vegies to create your own freshly squeezed drink. You can have a pre made raspberry smoothie or tea and coffee.
Hot food includes bacon, scrambled eggs, mushrooms, baked beans and hashbrowns. The chef is more than happy to make you poached or sunny side up eggs if you want something different. Mine were made perfectly!
There's a good selection of cereals and warm pastries and all the bread you can eat, including gluten free options.
If you want a barista made coffee, that's extra.

Pretty shabby treatment all up. First they tried to put us in a super mouldy room, even though they had less mouldy ones (unsure if they have any non-mouldy rooms). Second, staff took 45 minutes to bring some sheets to our room but continued to tell us they would be there shortly. Not going back.

Enjoyed our stay. So convenient for our evening out.
Bathroom was a little tired but everything was very clean and the main foyer smells lovely on entry.

One of the best stays we've had in Darwin city. Great service, nice rooms and a good buffet breakfast. We had lots of fun in the pool but it does need a good clean. Great central location and walkable to most places you'd like to go to while staying in the city.

Great service, beautiful comfortable accommodation & buffet breakfast was delicious plenty to choose from