Crowne Plaza Alice Springs Lasseters, an IHG Hotel

1st 2 nights were great. No real issues, pleasant bar service at casual restaurants, nice room 2101. Returned 3 days later to room 3118. Bathroom very small, but room comfortable. Heating system ok, but not flash. Lighting system in both rooms very strange. Lights links mean cant separate individual lights, they are wired in groups. Tali restaurant served 2 shockers. Breakfast-ignored by woman on front desk for over a minute-no queue. Then misheard our room number-said we had to pay first. Finally sorted. Long wait for coffee. Breakfast nice. Coffee to go good. But first impressions very bad.
Evening meal-had booked, asked for best lit table as wife partial vision-given darkest one. Moved to better one. Friends arrived. Waited 20 mins for wine. One Friends dinner didnt arrive until the rest of us had finished. Better training of wide range of nationalities employed needed.

My partner and i visited this casino both nights while we were in town and thought it was great expect the hospitality from a few of the staff.
We have been in hospitality for some time now and would like to commend Rachel and Steph on the service we received. However Matt the supervisor was rude to his staff and needs to learn that there is always someone watching you while you work. And Dana just did not provide any type of hospitality, she seemed like she didn't want to be there.

At 1st very disappointed until Jade steeped up.she should be manager of this fine hotel and intercontiental group will applauded her for the outstanding service 5 stars to jade.she would be welcome to work with my group anytime as i operate 12 companies and growing.