Windsor Auto Group

We had the pleasure of dealing with Tom. He was very professional and friendly and had plenty of knowledge.
Tom was accommodating and very easy to deal with.
We love our new car and will definitely back when we are ready to purchase our next car.
Worth travelling over an hour to have great service.

Unfortunately deceptive practice during sale was used in this instance.

I was informed that I would be eligible for the new electric vehicle rebate if I purchased an EV from the dealer. I did so, under the understanding that this would make the car within my price range by receiving a $3,000 rebate upon application however, after applying for the rebate, I was informed by the government that contrary to what the dealer had informed us in writing, that because this was a demo rather than new car, that I would not be receiving the rebate.

The dealer had applied for the rebate already and should've known that demos are ineligible if they apply for the rebate, for the new purchaser to then apply for the rebate. In raising this with the dealer, no action was taken on their part and I therefore encourage others not to use this dealer.

I recently bought my beautiful Holden Astra GTC from Windsor Auto Group. Joe Kazan was my sales rep and could not do enough to make my experience buying a new car as stress free and enjoyable as possible.
My Astra was presented beautifully on the day of pick up with a big pink ribbon and parked in the showroom.
I would like to thank Joe and the team at Windsor Auto for a very generous trade in offer as well and would not hesitate in recommending Windsor Auto group to anyone looking to buy a car.

Kathryn Jones

Joe was an absolute pleasure to deal with. Friendly, kind and understood exactly what I wanted even when I was feeling overwhelmed. Thanks to Joe, I am a now a proud owner of a MG MG3 …
He went above and beyond. I highly recommend and I will tell anyone, who wants to hear it. Go down and speak to Joe today. You won’t be disappointed! Thanks again Joe.
I would also like to thanks James from the finance team who helped me with achieving my financial needs to secure the car.
What a GREAT team!

I recently purchased a new car from Windsor Auto Group. All of the staff I spoke to there were pleasant and friendly, especially Richard who was courteous and helpful. No pressure to purchase and he clearly explained all the functions and features of the car when I went to collect it and provided his contact details in case I had any further questions. I have already recommended this company to others.

We purchased a car from Windsor Auto Group and we are immensely happy. Right from the first greeting they were friendly and attentive. We had the absolute pleasure to be attended by Joe Kazan and there are not enough words to commend him. Joe did not want to just sell me any car just to make a sale like some other car dealerships do. Joe listened to my car wants and needs intently and worked with me genuinely through to the purchase. Joe's interest and service was sincere and ensured that I was positively content and happy with my vehicle choice.
I opted for car finance from the dealership and that's when James came into the picture. James is amazing at his job. He is extremely proficient and an expert in his field. James also demonstrated genuine and sincere interest in obtaining me the best deal without over committing me. His interest was to obtain me my dream car without any future financial nightmares.
Overall Windsor Auto Group exceeds their reputation as a family business interested in 'You'. With their exceptional choice of staff who truly care about your needs and choices and who go above and beyond any expectations I wholeheartedly recommend Windsor Auto Group. If you want to get your dream car with expert advice, friendliness and professionalism then Windsor Auto Group is the dealership to go to.
Thanking you Joe, James and everyone at Windsor Auto Group for such a happy and positive car purchasing experience.
M and Z.

Highly recommend getting in touch with Richard. The process of buying a car for my Partner was straight forward, answered all questions and made it easy breezy.

Alex I would like to thank you, your service and communication was outstanding. There was never any hesitation in answering any or all of my 101 questions. I highly recommend you to anyone. Thank you again I am 100% happy

Bought a car from Richard and found the him really helpful and upfront to deal with. James from finance was an absolute legend to also deal with. Would definitely buy a car from them again. Micheal the manager made sure the experience was flawless and made me feel like his number one customer. Can’t say a bad word about the experience

Recently purchased a second hand car through Joe at Windsor Motors. Joe was very easy to deal with and made the whole transaction simple, which was appreciated as we live six hours away. Joe displayed great professionalism and honesty.

Thank you so much to Joe and the team at Windsor. Joe really made the whole process smooth and easy, they were all very genuine and attentive. They made sure we were happy with the car and presented it well. The car came detailed and was basically brand new even though it was used! Cannot recommend Joe and the team enough

Great service Thank you
The guys and girls at WAG are all very friendly and welcoming

Appalling customer service, service department takes no responsibility for their errors, they do not provide timely or truthful customer updates, I would not recommend this service department to anybody.

To say the staff at Windsor auto group went above and beyond would be an understatement. The professionalism and quality of their service is second to none. I'd like to thank Joe and Adrian in particular who helped me with all questions I had in regards to the car I purchased from specs to financing. To top it all off, these guys personally delivered my car to my door which is almost 2 hours away from the dealership. I will definitely be looking at coming back to them for my future motor purchases.

Very quick and efficient service department. They looked after my car and provided a video update of the under car inspection

I bought toyota prius from windsor auto group. Many thanks to Mr JOE assist me to make this purchase. Information and service provide by him was fantastic and wish will provide this great service when will come for schedule car service of my car. Thanks Joe

Joe and team pleasure to do business with highly recommend, thanks and see you when looking for my next car.

Just want to say a missive thank you to chad for helping get threw the process of getting my new Ute I will 100% recommend him to anyone

I am really disappointed with the “Windsor Auto Group” especially with fact that the dealership does not care about customer service. Normally, I don’t leave any bad reviews but I really had a very terrible experience with the sales team. I placed an order (Hyundai Palisade) with the dealership five months before and agreed all the terms and conditions at the time of placing an order. When the car arrived few of the agreed terms were not met as promised and no one wants to take any accountability of their mistakes. The only thing happened was there was no any communication between the sales team and they didn’t want to take responsibility. The only thing the sales team said was we didn’t know and it’s not our fault even though they lack the communication between their own team. The answer I got was it’s not my job and after I sale it’s after market people’s job to arrange the rest. I didn’t understand how such a big dealership could say such a thing when the actual delivery of the vehicle arrived in the dealership. One of the sales staff was so rude that he said get the refund and cancel the deal instead of fixing their mistake. The sales team didn’t take the responsibility or take any accountability of their mistake and their communication gap between their team. The sales teams refused to keep their promise which was made in front of owner Chris. Unfortunately the owner Chris was not available at the time. The estimate date of delivery is still left which Is 06/02/23 but they don’t want to accept their mistake and instead asked to take refund. Basically, I waisted my five months worth of time with this dealership and got treated such poorly and rudely so, I wanted to warn other customer about the same. I wish I could give Zero Star to this current experience with them. Be Aware!

Great experience Ben was a friendly and awesome salesmen. Ben, Jackie and Habib are an excellent team.