Toll Priority Botany / Team Global Express

Packages are always dealt with care.would highly recommend if anyone needs a package delivered on short notice.

This company is a disgrace!

I have called the Filipino call centre 5 times and NONE of them have given me a valid reason why my package has not been delivered.

It was supposed to be an express delivery from Melbourne and take 2 days!
In fact it’s been over a week and still not been delivered! All they do is scan it every day but can’t explain where it is!

I will endeavour to make the company that used you, stop using you and use an alternative couriers service.

Pathetic.

Consistent experience with many others posting reviews.item wasn't delivered (no attempt was made) and status was updated to unable to access location/returned to depot.

So dodgy. Waited the whole day. Then they say they delivered it at 5.30. Ofcourse i can't go to the collection point at Botany coz it takes 40 mins including peak hour. Then my partner was put on hold for 25 mins.gave her two option. Pay 30$ for reposting or pick up at collection point. I undestand it's covid. But there must be a reason why this has 1.6 star rating

Never notified me of a pending/failed delivery I only found out where the item was once I manually searched the tracking number. This is twice now that they have not even bothered to try and deliver my orders to me. I don’t own a car, so I now have to hire one and do a 40 minute round trip (for the second time in two weeks) to their Botany depot to collect the item. BUT by this time, I only have one business day to collect because they never bothered actually trying to deliver it, so I have to drop everything tomorrow to go and pick it up otherwise it will be sent back.

Middle of nowhere, and annoying to get to without a car. They've installed some parcel lockers though which make pickup much easier than it used to be

I can't believe how bad this company is, so are the people working in the customer support team: Precious, Sarah and Mary, who will not help with my queries and would put me on hold for 45 minutes when I asked to speak with a supervisor (with probably no intention of passing my call to their manager, there probably is no manager). I will never order from Ikea again (unless they drop Toll as a supplier immediately), and I hope Toll goes bankrupt, they are just scammers.

Very bad service, our sender already paid all freight but when the shipment arrived Australia they still requested us to pay more for inspection and promised to release our shipment soon, we accepted to pay and at last we haven’t received our items after 10 days even we paid. Wait to see how long?

The drivers lie about attempting to deliver items. There is no response from them and they are more inquisitive about what the package contains so that they can decide if it ok to deliver or miss place the parcel

If I could give negative stars, I would. I do not understand why the US consulate would contract with them in delivering important documents. They were irresponsible in delivering my PASSPORT and never got it to me through delivery. I then asked to schedule a pick up several times and they failed to inform me when to do so or how every single time until the passport was returned to the embassy. Now I'm not sure where it is it how to get it.

Delivery was allegedly attempted but we were at home at the time and no such attempt was made. The parcel was taken back to the depot but we only found out about this using a third party tracking app as the Toll website still said 'out for delivery'. Called customer service who advised that re-delivery would take several days, so ended up having to drive to the depot to pick it up - which defeats the purpose of a delivery service.

The worst ever! The driver LIED, said he tried to deliver but that's a LIE. Have been trying to get my parcel delivered ever since. Call centre is totally useless

If I could give zero I would. We are talking about medical supply for my surgery for God's sake. I don't know why the supplier is still using this service. If you cannot deliver, well, tell me the truth and I am willing to pick up the parcel myself from the depot for my patient (which I indicated to customer service 4 days ago). I was given ridiculous stories by different people from customer service over 4 days period.lying about status of delivery and whereabouts of the parcel is just not on! Zero communication between customer service, driver and depot management.

Driver left card with no boxes ticked to let me know what to do, dropped oil all over my driveway which took me an hour to clean up, call centre promised they would send the parcel out the following day so I stayed at home. When I rang them for the second time, I was told it was still at their depot. They refused to give me the number of the "investigation team". Meanwhile my refrigerated parcel is just sitting in the depot spoiling. Great work, Toll

It's an interesting thing when a company's sole task is to deliver packages, and yet they cannot seem to succeed. Told my parcel was delivered at 9: 51am this morning, and it's no where to be seen.

Terrible. There is no customer service whatsoever. This company takes parcels and do not deliver them. They do not have telephone numbers in Australia to call and find out where the parcels are.

Simply does not deliver items. I fail to understand why businesses still use them as a delivery partner. Customers will avoid purchasing from you if they know their items will be delivered by Toll.

It has been in the depot for 14 days already and I even offered to pick up myself from the depot but all I get is “the investigator will contact you soon”. The ETA was 29 Dec 2020 and still waiting for the delivery.

It's costal corridor industrial area, port is adjacent to road, eventually eat outs are near by. Good sea breeze

Without a doubt, the worst customer service responses I have experienced in the entire year of 2020.
In response to repeated inquiries (via the website, via email and via telephone) as to why a parcel has been sitting in Toll’s Botany depot for 4 days without progress, this is the latest in Toll’s customer service response.
The call centre, located in Manila, repeatedly deflected my question put to them, which was “would you please explain to me why the parcel not moving out of the depot despite being scanned once per day at that same location, and I can see that on Toll’s tracking system? ”.
The responses ranged from “can you describe the parcel? ” (a cardboard box inside plastic courier bag, which I obviously haven’t seen as I am not the sender - and how that helps differentiate it from the many other box inside plastic courier bag seems to be lost on the call centre person), “what is inside? ” (Is the suggestion that Toll is going to start opening up random courier shipments to find my parcel?), to the most ridiculous one so far - “we have an investigator” (who I established is in Manila) “looking for the parcel since yesterday” (which is in Sydney). When I finally teased out that the investigator is in Manila and I asked what that investigation involves (clearly not looking for the parcel) the response was “they sent an email”. Cleary, that’s going to solve things.
Every response was designed to deflect the question, and buy Toll more time. The level of half truths offered up as apparent answers was appalling.
Further, the call centre responses were undoubtedly read from a script, with scant regard to the question or the issues.
Had I know the supplier was going to use Toll, I would have shopped elsewhere. In future I will be asking online suppliers to clarify who is their delivery service, and if they say Toll, I’d have to say no thank you.
If I could give this a negative star rating I would do so.