Subaru Narellan (Service)

Awesome service - I was quoted a price for my car and when I picked up my car in the afternoon Joe was honest and said the price is lower as the mechanic did not spend the allocated (quoted) time, therefore only charging me for the time spent on the car. I appreciated his honesty and the cheaper price.
Thank you Joe and Subaru!

Service is Exceptional at Narellan Subaru, vehicle service and great customer care with confidence of top quality work from the service team.
Joe at front desk is always a pleasure to deal with.
Happy customer, will return with confidence with my Subaru.
10 out of 10
Pete W

Having dropped the car off for a scheduled service, with several warning lights showing, investigation revealed a Glow Plug failure. Removal of the offending plug showed that half the Glow Plug had broken off and was stuck in the cylinder head. It took a number of days but they successfully removed the broken half with no further damage or needing to do any major disassembly. The Service Manager was happy to spend some time with us to discuss the work that was done and show us the difficulty involved and the tooling used to remove the broken part. He said it was a failure they had never seen before in a Subaru. As a fellow mechanic, he talked to me as an equal and talked us through their efforts to avoid the expensive option of removing the engine to access the repair task. They showed care for the potential costs to us and took care to avoid further damage, complications and expense. It took far longer to rectify than I expected but the methods used were far cheaper than the more involved engine removal. Car is as good as ever and the repair was cheaper than I had feared.

Very professional and courteous. Dropped me home and picked me up again as soon as the vehicle was ready. Thanks Col. Then Joey went out of his way to explain the workings of my dashcam. Thankyou all so very much. This was my first service here and I will certainly come back.

All the details that will be done in the car are clearly explained. Also, the shuttle service is awesome!

Thank you Subaru for easing my mind on what was wrong with my car. My battery was flat and we were very concerned being a new car. I had left the reading lights on in the car, something as simple as that. The led lights are hard to see during the day.

Unfortunately did not have a good experience this time around, we’ve had our Subaru since April and bought at the narellan dealership, we’ve had nothing but fantastic experiences until today. Today I took the car in for a standard cap priced service (37500kms) and was informed a wheel but had been broken (the only times the wheels have come off were at a service at moss vale and the service at narellan today) to which I was charged $290 and told to take it up with moss vale as it was “probably them” when calling them they said the same thing, I was also informed that they are a consumable product and this does happen. At 37500kms? I don’t think so. Following up with Subaru head office and then depending how that goes the ACCC really unimpressed when it was very clear that they had just done it when it was hot as shown by the way the stud had sheared. As someone who puts the kms up really fast I’m hoping next service is a better experience.

I took my Crosstrek for 1st month check at Subaru Service Centre Narellan.efficient, friendly and good service. Enjoyed my complimentary coffee and bickies whilst I waited too!

After having an issue with 1 member of office staff @ Subaru Service Centre Narellan, I am now happy to provide positive feedback. My concerns were listened to by senior management staff and the issue I previously had have now been rectified. The technicians at Subaru Narellan have always provided a great service and Id be happy to recommend them to any Subaru owner. I have complete trust in there service technicians. Management were extremely fast to rectify my complaint. Thank you.

Very good service nothing was a problem. Absolute pleasure to deal with them and we definitely take my car back there.

My XV developed a un drivable issue. Subaru Narellan, started working on the car the same day we called them, having it ready with in a couple of days after. Clear communication and very helpful! Much appreciated

Staff have been very help every time I have required assistance, definitely recommend them for servicing your Subaru

Work completed on time and at initial price quoted. Hassle free experience always friendly and professional

My experience at subaru narellan service department was great, from start to finish, Thank you

By far the best service centre i have ever taken a vehicle.great attention to detail and great customer service

Scheduled vehicle service for my Outback. Service was efficient and completed in the time stated. Waiting room was well-appointed with excellent coffee and tea facilities and comfortable chairs. Most importantly, ALL staff were pleasant and helpful with an excellent customer service mentality. I was very impressed.

Excellent pleasant team working at Narallan. I have been going to Subaru service centre since I bought Subaru 16 years ago.
They were at Campbelltown then, now moved to Smeaton Grange. Although inconvenient to get there, still use this service centre reason being friendly staff.
Cheers
Vasu

I travel over one hour to have Subaru Narellan to service my vehicle because I trust them. They are always thorough and discovered that I needed new wheel ball bearings which I promptly ordered. Even though they were pressed for time, they still managed to wash and clean my car at the end of the service as well as drop me off at Campbelltown and pick me up again.

Highly professional, informative and friendly staff. The staff thought of the customers needs from beginning to end. Thank you

I'm always very happy with the service from Subaru Narellan - the team are extremely friendly, and knowledgeable.

There are probably other mechanic's that could provide the service at a cheaper price.but you can't put a price on professionalism. I've been extremely happy with the way Subaru Narellan (Both Service and Sales) operate since first dealing with them.