Officeworks Gledswood Hills

Always such a long wait time for the printing centre. Takes forever to be served even if the line is short.

Wow the customer service is pretty bad. The lady working around 12: 50pm at the registers was not friendly at all. Will go to my other usual Officeworks for better service.

Advice to management would be to ask some of your staff to smile a little and give some good service otherwise it might mean a management issue funneling down to the staff members.

I put an online order through to get approximately 10 photos printed and paid for next day delivery. 1 week later still have no photos & when I called the store for an update they said they couldn’t find it and I need to call a 3rd party and chase it up. Only reason I put an online order through was because every time you go in store you stand for ages to be seen by someone or the photo machines aren’t working. Worst office works, definitely need more staff and new management.

Terrible service brought 5 12L water. No trolleys was told to go search the car park in the complex. No offer of help to carry them out

One star is an understatement, I waited so long to print, no one served me and not until I asked what's going on did they provide a brief excuse that someone was on break, and when I finally got served the printer didnt work. I wasted 40 minutes waiting for no result. This is ridiculous not only is the customer service is terrible, their printers aren't doing their job either.

Came for click collect and it was joke.waiting for my order since 30 minutes (as I type) even though there were only 2 people waiting for their collection.
The staff were so reluctant to help even though they were keep wandering here and there.
Very disappointed with the customer service… will never visit this store again

Want to give zero stars if I would such a rude staff especially tall guy near print area n another tall guy with glasses in checkout worst customer service ever.office works hire some good staffs

This place is suffering lack of management. I just came from there and was looking for a fabric label for my daughter. I got some assistance from one of the workers. However, while she looks for this item, another customer chatted with her for very long time and I had to keep waiting for them until they finish their talk. Finally after waiting for long time and they still chatting, I decided to forfeit this item and head to the checkout. It was surprising for me to find a very long queue with only 2 cashiers at the end. I left this store and got all items I need from other stores and I don’t need to come her again. Absolute waste of time. I think the staff need to learn how to manage a store like this.

Very rude staff, they advertise item as in stock but when you get there it's not in stock. Poor customer service. Should look into hiring new staff

Went in to buy a mobile phone, made selection and grab ticket and line up at register.
Only yo get told"sorry sir we don't have it in stock".
SO why have over a dozen tickets on shelf for the item.

The worst tech shop I have ever seen. Bad customer service. I bought a laptop that came with a faulty part from day 1. I sent the the device for repair and came back with the same malfunction. The stuff told me it’s not our problem as we use a third party repairer which is not my issue as well. Terrible experience, I wouldn’t recommend buying electronics from this store at all.

Yet again terrible unfriendly staff.line up due to only one or two staff despite afew on the floor.every time I experience this terrible customer service.the lines don't bother me as much but the lack of friendliness and care kills me.up your game office works.honestly disgusting customer care.
Monday 12.57pm 22.11.21

Manager can do with some customer service skills and engagement training. Came in for a warranty issue, got a refund but only for the faulty photo printer. They don't have that model any more so stuck with all the other consumable useless bits, and worse off, got a gift card as a refund? As if I'll be coming back to Shop here. Not sure what was the point to pay extra for the replacement warranty.

Short staffed and badly organised. The items I was after were available in store according to the website yet when you go in apparently they are nowhere to be found. I was told to order online and do "click and collect" which has a two-hour wait. Waste of time

If only I could give zero stars. Worst officeworks I have ever been to. Tall, male staff working on floor on 15/11/21 working between 6-6.30pm did not have any customer service skills. I had to say excuse me twice to get his attention because he was too busy chatting with a female co worker on shift. He did not smile nor turned around to help me. He was facing his coworker the whole time. I wanted an advice on a product to make sure I get the right one. After a detailed description of what i needed, he assured me that its the correct one that i needed. I also asked if they had anything else in store to what i had in my hand and he said no. After another couple of minutes looking, i found out there was another product like it! He was in a rush to stop serving me just to keep chatting to his co-worker. I ended up going home with the product he suggested just to be safe, only to figure out that he recommended the wrong product.

6 calls that all rang out. I’m starting to feel like Officeworks has given me the root and boot.

I wanted to give 0 stars but sadly that is not possible.

This by far is the worst office-works I've ever visited. Here is my list of feedback's after using this center for multiple years.

1. The lady center manager is very arrogant and rude! She totally lacks customer service skills.
2.9 out of 10 times, there is no one to attend to customers.
3. Photo printing / spiral binding / photo copying at this center is a disgrace to one's own self. As you will keep on waiting for someone to attend to you but no one will turn up.
4. At times their eftpos machine will deduct money and it will not show up on their system. In this case, goods will not be handed over to the customer as the staff can see a declined transaction at their end but you as customer can check your bank app on your phone, which will confirm the money has been deducted. Now customer, has to fill in a form in order to get their money refunded back to them after 1 MONTH! Also mind it, customer cannot take the goods and they need to pay again, if they want the goods at that point.
5. Despite long customer queue being fairly visible, staff members are just casually work around with different things rather than attending customers.

OFFICEWORKS, learn something from ALDI as their staff jumps into servicing customers, leaving any and every task at hand. No doubt German Giant knows quality customer service!

So impressed with click and collect service! I had to get supply's for home schooling last minute and wanted to get in and out quickly so I tried click and collect, I had a notification that my order was ready in less then 30 minutes! I was greeted at the door by a representative who called for my order to be brought down and I was out.

I’ve yet to have a good experience here. So slow and do not care about customer experience or wait times. The worst Office Works I’ve been to.

No one is ever available to help; they scurry away like mice when they see customers or walk right past - if you can find anyone to help you in the first place. Don't expect efficient service at the registers either - never enough registers open. Only go to this store if you know what you need and you have plenty of time to que up.