Officeworks Gledswood Hills

A guy who works here is the least helpful worker I've ever met. He said he wouldn't help out at all. He was not helpful and seemed hesitant to do his job.

Terrible customer service - I lined up at the print counter. A lady started serving me then moved on to someone else before I even got to explain what I wanted. Then I asked another sales assistant for help with printing an e book and she took me around in circles and couldn’t even explain to me that she was charging me 49c a page for both self serve and over the counter - wasted my time and left the store, I won’t be back

They make you to pay by blue card because they lazy at the end the machine charged you more.and after you go back to them and you need to wait to hours.

Not many places call you back when you accidentally get disconnected. Officeworks Gledswood did this for me today. Very appreciative.

After reading the reviews here, I dreaded getting my click and collect order and braced myself for a long wait. I was pleasantly surprised when a team member greeted me while I was waiting in the queue and assisted me with my order. I also had a photo print order which she collected for me (order placed online earlier today). I had my baby in the pram with me and my items were bulky so another team member assisted me with bringing my order to my vehicle. This saved me having to do a couple of trips back and forth to my parked car. I am very satisfied with their customer service. Thank you to the Officeworks team at Gledswood Hills, you really went above and beyond. My visit to the store took less than 5 mins.

“I was so pleased with the service I received from the staff named "Varsha". She went above and beyond to help me find the product i was after. ” “I was very impressed with the quality of the product I received.

Not the cheapest place for photos, but after being let down by Harvey Norman earlier in the day, who were suggesting 3 days behind on photos - Officeworks accommodated the request, had them ordered online, and collected within the space of 20 minutes.
Bloke at the counter helped us get a printing card and print a document, spending time on ensuring everything was correct.
Have had some prior average experiences; but was really happy with service today. Thanks!

I bought some stationery and was waiting to pay. The shopping assistant at the entrance processed my card payment, and I got a paperless receipt. Super happy to cut the queue.

Big shout out for Jessica, who helped me with a big job including a lot of variations She was so patient and smiling throughout the process! She also suggested a few things that worked out best for me. True customer service professional, very hard to find these days!

I came in for a passport photo yesterday for an urgent replacement passport, to travel for a job, then got up this morning early to get into Sydney’s main passport office to organise, and they told me the lighting in the passport photo your team took would not be passed and needs to be redone. A waste of time, money and a lot of effort, and now to find a replacement and wait hours to try to resolve! Not really fair that we should have to pay and be mucked around like this.

WARNING.don’t do your passport photos there. Aus post rejected as too grainy and not up to par… didn’t have my partners card, only offered a gift card refund (Had receipt) complained, then magically they can refund onto my card. Aus post said it’s very common with them, don’t waste your time, money o effort with Passport photos.customer service very sub par.obviously minimal training or empathy on how the o deal with these type of things.

Excellent service from Mark and Gheeri (sic) who assisted me with a recent warranty replacement for a laser printer. They were helpful, attentive, professional and kept me well-infirmed on progress. Thank you for your help and great service guys.

The lines are always extremely long and so slow, as well as the service being unapologetic. Just don’t seem to care about the experience of customers.

Great customer service.very helpful with my click and collect. I bought a desk and all the staff went out of their way to help me load desk into back of my car. So nice to see young staff with such a cheerful and helpful manner!

Tonight I got amazing service from Kate who helped my technology challenged brain with a printing task for my daughter, well done on great customer service.

Outstanding Customer Service from Mark today (Sunday 18th Sep) who took our Passport photos. He was engaging, knew exactly what the passport photo guidelines were and made a tedious but necessary task enjoyable.

My review specifically is for printing at this Officeworks (the retail side from my experience has been fine). The times I’ve needed to use printing at this Officeworks I always dread it due to the waiting times which are abnormally long. My most recent experience with printing here has been one of the worst ever that I’ve experienced in any retail store that I felt I had no choice but to leave a review.

I went in to print 3 copies of a photo for a passport which I thought would have been a quick, simple job. Firstly, after reaching the front of the line (which itself took about 15-20 min which is typical of this printing line at this Officeworks) the staff member directed me to the self serve kiosk. Once reaching the self serve kiosk, none of the supplied iPhone cables are reading my iPhone so I resort to downloading the Officeworks app. It struggled to connect to their kiosks but eventually after 30 minutes of trying (with no support from staff) I am able to transfer my photos from their app to the kiosk and configure it to how I think it needs to be printed (more on that later). Wouldn’t you know it though, the self serve kiosks aren’t printing receipts (needed for the next step of actually printing the photos) so I have to go back up to the counter, get the attention of a staff member then get them to print off the receipt.

I get the receipt, print off the photos and wouldn’t you know it - they’re too big for passport photos. I then go through the above process all over again, except I do try another kiosk to see if it will print the receipt. Not only do I go through the same process of the app struggling to transfer photos to the kiosk it also has the same issue of not printing the receipt - so I have to go to the counter and get the staff member to print it off again.

In total I was in store for about an hour and a half for something that really should only take a few minutes particularly as Officeworks offer passport printing so you would hope they know the correct dimensions for printing. Anyway, this has just been the most recent and worst experience with printing at this Officeworks - plenty of previous experiences here have been terrible. I’ll try my next closest Officeworks next time I need something printed.

Employer never has enough staff on shift, always a long wait. Annoying that this Officeworks is the closest to home.

Worst customer service. Store was full of staff who ignored all customers on the shop floor. I had to ask 3 different staff members for help over a 15 min time period.
They would all palm me off to someone else who just as unhelpful as the last person!
Time to invest in staff training!

I went to buy an office chair at the special they advertised they misleading and rude dealing with the situation and not even sorry with bad attitude and manners I hope someone from head office give me a call or I will take it to fair trading