Norwest Medical Imaging

What an amazing place, exceptional staff from the front door greeting, reception desk, right through to the amazing Doctors, this is an extremely professional operation with patient care at the top of the list.

There was a delay due to other complications for my CT scan appointment and I had another appointment later in the day at a hospital. They helped me out to ensure I could still get my CT scan and make it to the other appointment. A good display of empathy and kindness

This medical practice is so efficient that it makes you wonder if your still in Australia.
Very impressive

Not sure whats going on here but the have gone from great to one of the worst customer service provider i have experienced. It look like they have cut costs but reducing the number of front desk staff which make me wonder about their competency with imaging now?

This is probably the worst imaging center I have ever been with.
The lady at reception asked all questions a (even back and fro calls to get patient details). And then finally said there are no availability till next month.
Well, of there r No availability untill next month, then why the hell they waste 20 min asking question on patient.

And did I mention they have poor English.
I had to spell word dysplasia to her cause she didn't under it.
I had to spell out everything. God!

There were even back and fro call.

Goto emerton medical imaging. People there have something call common sense, unlike norwest!

Dr May and Losni have done a very good biopsy test for me, I was nervous in the beginning, they have offered excellent skills which I did not feel any pain and great customer service to me stay calm. Just want say thank you to them:)

We got X-ray done on noon and they promised to get the result back to doctor by 3pm in the afternoon. I booked the doctor to see the result at 5: 20. However they didn’t send by the time they promised and even the clinic staff called twice and they said they will send. Finally no result receive when we see the doctor. We need to rebook. Totally waste my time. So disappointed.

I made an appointment for MRI scan at Bella vista branch last Friday and was given the earliest appointment available ‘next’ Tuesday by a lady. I even asked if there is anything available that day or Monday. She gave me options of other branches and told me rouse hill is under renovation. She even said she’ll call me if there’s anything available before that.
Today is ‘next’ Tuesday, 3rd of March.
I wasn’t impressed by the lady at the reception. Sarah looked like not so bothered. After waiting a while she raised her pen to call me to the counter. When I went to the counter she was still doing something and talking to others, then she asked me ‘are you alright? ’ and asked me to wait and continued doing her stuff. Then she snapped her finger at me and asked me to give me the referral I was holding. Never seen this sort of greeting by a reception staff anywhere! I did smile and said that looked quite unprofessional. She smiled at that too.
Anyway I was given the news my appointment was only for ‘next’ Tuesday which is 10th of March! She said there is absolutely nothing available before that and there isn’t even a note where the previous staff told me they’ll call in case of any availability. So I will need to take leave from work again for ‘next’ Tuesday!

Just a short note about my visit today.
I had as MRI through a work place injury and a special mention to two of your staff Jenny & Mohamed they where great, very friendly and helpful whilst having an MRI that I haf done this morning which was booked in for 10.15am, I got there early to fill out paperwork and whilst doing so I was called in by Jenny at around 9.40am which was great. They made sure I was comfortable and asked me throughout the whole time if I was whilst I was having it done. Thank you for your terrific service and please pass this on to them and let them no that I'm grateful for there terrific level of service I recieved today.
They are both valuable assets to your company.
Thank you again, Jenny & Mohamed
Yours Sincerly,
Simon Messell

I had an Ultrasound guided procedure here the other week and i felt anxious about the procedure however the staff member Emma was so lonely and caring, Emma assisted the Doctor with the procedure and she was holding my hand throughout the procedure to let me know that i would be ok.

It was an amazing experience! I had to have Injection for lower back and was anxious before but Sam explained me all procedure clearly. Sam and jo made me feel safe before injection. Dr Craig Harris is really kind, confident and well experienced doctor who gave me injection perfectly. Dr harris also kindly asked me if I had any question.

I would say these guys are best and professional radiologist. They also give detailed results online. Wonderful guys really deserve position in medical field!

Well organised. Thank you very much.

Great staff, everyone is friendly and polite, i have had to wait but overall this is an imaging place, always happy to go here

Samantha was very good with helping me today at Norwest I was sent for a CT scan with injection and Samantha was able to look after me from becoming to end. I'm very grateful for the service provided today by all staff, especially Samantha thanks to all staff

Very good service with ampathy and try to make the Procedure very understandable. Which really makes the patient comfortable. Thank You.

I have been going there for years. The staff are really kind.
Very co-operative and considerate.

Excellent service, zero time waiting and friendly staff are recognised and appreciated. Honestly I couldn’t ask for better.

Helpful and kind staff. The place was clean and lots of sits in the reception area. Also, booking management / getting the result via the website is a plus.

Appointment was scheduled for 10am. 10: 30am still waiting, people who came in after I did go in. Thank you for this “excellent “ service

I called in the morning to book an appointment, they said walk in befor 11: 45. But when I was there at 11: 30, they said they are Closed. What is the point of making a phone. The customer service lady were really bad. Poor service.

11.30 appointment. It’s now 12pm. Why do you make appointments? If your are running late ring and let people know? It’s not acceptable to waste people’s time. I’m not the only one I see from the other reviews. Take the feedback and sort it out.