Norwest Medical Imaging

The staff were really nice, especially the receptionist, but you had to wait for a very long time for you turn, which is not going to be helpful if you're in a rush. I waited 45 minutes for my Xray and another 15 minutes to complete. We were running late to pick up my younger sister from her school. - - Zac

A very nice medical center. But a bit disappointed on the long wait. Understand there could be a long wait in an imaging center. But you won't expect a walk-in appointment to be waited for 45 minutes. It happened to me as well in this center. A while ago though. A smart queuing system could be helpful: P

Synergy Radiology Norwest were excellent. Prompt, personable and professional in every respect. They are busy, but I can see why. Thank you for making a stressful time for testing as comfortable as possible. Well done.

I always choose Norwest Imaging because they consistently demonstrate professionalism, starting with the welcoming receptionist who greets patients, to the radiologists who provide timely reports. I have never experienced long waiting times; on the contrary, they always try to assist if I arrive early.

I would particularly like to acknowledge the sonographer Rebecca, whose amazing professional and interpersonal skills made me feel at ease and relaxed during the test. I didn’t even realise when the examination was over. Thank you for delivering the highest standards!

Norwest Medical Imaging's phone lines frequently go unanswered, causing patients to endure excessively long wait times of over 20 minutes, which is incredibly inconvenient.
Although, All staff are absolutely helpful & great customer service.

I have been here to do my mammogram for the first time. Obviously I was too nervous! The staff were so professional. Treating all the patients with dignity and respect. Very happy with my experience. Saying that, it wasn’t my first time being in this service.once in 2020 I was here for a test too! Even at time I felt very special with how staff treated me! Very well deserve a 5 star. Thank you for being so good for this community. Very grateful!

I am very happy with the staff. They were very nice to me while my memogram and ultrasound. I was bit worried but staff really helped me out. I highly recommend them

Went in for a Cardiac CT. I was met by a lovely nurse who assessed me and inserted a cannula totally pain free
Then when walked into the Scanner the Radiology team were excellent and before I knew it they let me know my scan was finished. A VERY stress free procedure. Thank you Norwest Team

Excellent customer service at front desk, followed by a very professional and caring service that was received from all staff involved with the imaging and testing.

Long wait even if you have a set appt. Expect to be there an hour longer. Friendly staff and quick results. Took 1 day to get them back, they said I'd be waiting two.

Excellent customer service. I tried to book elsewhere but earliest I could get was 2 weeks.

Visited these guys in person and they managed to fit me in today, and cancel the other appointment.

Despite the short notice I was only here for about an hour. Very professional staff.

Very professional service throughout (at the reception as well as during the scan itself). Radiographer was calming and had pre-read all previous medical records so was very prepared.

I have been to Norwest Medical Imaging many times during my current pregnancy and have found the staff to be extremely helpful and knowledgeable.
I have found Celeste who greets you on arrival lovely, she always checks on me whilst I wait to be called to check I’m comfortable.
The administration staff are kind and polite as are the sonographers.
Fantastic Radiology Company at reasonable prices which to quality service and care.

Courteous administration staff dealing well with a full waiting room. Medical staff completely professional and empathetic. The whole experience lasted only 25 minutes. I would thoroughly recommend.

I have been happy with Synergy Radiation previously although it now seems like it is just a money making concern. Was told upon booking that my MRI procedure had gone up in price and then asked at least 3 times on arrival if I was aware of the charge. If I needed an intravenous dye injection then that would be an extra charge although I was given no choice when the nurse tried to put in a cannula anyway. I had been fasting for 6 hours, not even any water and my veins are deep and tiny so after a couple of unsuccessful attempts, they gave up.

Visited Synergy Radiology today, the staff members were very friendly and helpful. The whole process from getting my car parked to exiting the centre was a smooth one. The radiologist who did my ultrasound was very patient with my questions and kept me informed throughout the process. Highly recommend the team at Synergy Bellavista!

Paris was very helpful in getting me an appointment. Ultrasonist, Tanya was patient, explained procedure well.

I'm so encouraged by the help of staff with a beautiful south Africana accent that came to me in line and helped me instantly with paper work + The staff and Dr doing my epidural and the beautiful nurse going about altrasound on my ankle thank you to all great work well done.

Appreciated being able to secure a booking on short notice. I also turned up 20 minutes early thinking I would have to wait for my appointment but glad that I was in and out before or around my original appointment time.

I had a procedure undertaken yesterday.

From entry to departure, courteous, efficient, informed and professional attention by all. Thank you.

Highly recommended.

Staff were lovely and kept me updated on the wait time (which wasn't too long). I had a pre-booked appointment.