nbn Sydney Office

Zero stars, I work from home only income in house and fixed wireless wall box want turn on, and I am expected to wait 7 days for new one. I have tried to email, call (useless process), willing to meet the truck at any location in Newcastle to get new one, have not had internet now for 7 days and will loose over $3000 in income waiting for next available booking. Hell a booking to simply get a new wall box dropped off, picked up or express posted.

The shame of Australia. Been going around in circles from my ISP because of the horrible NBN and their terrible technicians.

You removed the ADSL cable to install NBN and now you don't take any new orders for NBN so I am now stuck with no internet in my house. Nice service

Very terrible service. The technician did not show up on the appointment and also not notifying you. Contacted them, rescheduled for the 2 weeks after. I would give 0 star if I could.

Thanks for the technician you sent out he was four hours late he was meant to show up at 1pm today 23/5/21 and he showed up at 5pm when I was having my dinner and relaxing I wasn’t happy. It wasn’t a gap or anything no notice when the technician was coming.

Force by government to use this network. It never comes close to the speeds I pay for, it's more expensive and incrediably unreliable, It's down at least once a day and down sometimes for days on end due to "maintainance". What a shocker

Honestly lucky to get 1 star! This whole NBN roll out has been a joke!
I am trying to get NBN connected to my office in Bella Vista and have been advised that my address isn't available as it was not identified during their MDU scoping process (failure on NBN's side no ours). Because of this I cannot make an order with my ISP as they cannot find the address on NBNs registry!
Other suites in my office building have NBN yet we dont due to their incompetence. This has been escalated within NBN and nothing has happened.
Their standard 2-3 day SLA has now been weeks overdue!

So slow and rubbish in service. Incomparable to service elsewhere around the world (only a maximum 2 days wait). Being waiting here for 2 months and is still not sorted. People who are dependent on medical equipment are placed at Risk immediately

Even after making a complaint the lady considered my case closed. Furthermore, the ladies excuse was that the scheduling system is to blame lol. Even after requesting to make a complaint the lady told me that it is pointless. Well it is pointless to have you sitting in that position and the positions of everyone working within that organisation. Three missed appointments, no care just blaming it on scheduling lol. Good school yard excuses like little children.

There is no internet in my place for the past 44 hours. NBNsite just says UNPLANNED outage. Service provider has no update.all they have got to say is NBN is working on it. Who knows.its the second time this week. Same thing happened on Monday as well. With work from home in place i have been using my mobile data all these days and might end up buying extra data if the situation persist. Please at least be a bit more transparent.we need to know an estimate.an update on wats going on. Or at least pls let us know if anyone is working on it or not.being the weekend Im not really sure.

Try connecting in Lugarno.
TV adds say it’s easy, only a few days.
I was promised 2 week, currently we have been advised this install is extended to 8 weeks.

Another good idea from our government.

I have rang NBN so many times to tell them I don't have a home phone and I don't want NBN now are sending letters to my late husband who passed away 10 years ago how desperate are they

Was happy with NBN up until 3 days ago when an unplanned incident meant we are now 3 days and counting without internet service. 3 days without an essential utility service is unacceptable unless a natural disaster has occurred which it hasn't in our case. I doubt that our energy provider or water services provider would make us wait this long to restore our service if a fault occurred. It's time NBN took its role as an essential services provider seriously and improved its response time and customer service levels. Stop hiding behind ISP providers just because you are a wholesaler and face up to direct customer feedback. I really look forward to the day when 5G is available in my area as a viable alternative.

The worst and most incompetent company in Australia. Our speed currently is less than 1mpbs. They are not accepting responsibility. The technician has piggybacked our connection onto a single cable that feeds at least 2 houses. I have now put the matter into the hands of Communication Minister (our local MP). And will also contact the Ombudsman.

Had NBN come out to fix the fibre cable in the box they left the wire exposed a hole in my wall didn't cap or airtight the cable didn't have tools asking me for tools didn't even connect the wire absolutely ridiculous not happy with the customer service
ACT 2611

You guys are a joke, left me 3 months without internet. Making me teaching your technician what needs to be done in order for connection to work. Your call center are even more stupid giving false information.

No help. No transparency. No hope. Angela Bode. I've been leaving messages for three weeks. Call me. Case No 04717689.

It's impossible to even get through on the phone to make any form of enquiry. Zero corporate responsibility

NBNCo. Specialising in passing the buck and being completely unconcerned about any and all inconvenience they cause. Today is my ~~third~~ fourth day I have taken off work to get nbn installed. House has no coaxial cable installed, so the first guy terms up with a modem with nothing to plug it in to.

Raises a ticket to get the cable run from the pit in the street to the house. Take another day off work, the guy turns up and says "I don't have a trencher, so I can't do anything". Spends fully 5 minutes at the house and drives off while on the phone so I can't ask him questions.

Third day off work.nbn is a no show. Naturally no thought given of informing me they don't plan on showing up, so I spend the entire day waiting for godot.

Fourth day off work. I specifically rang them on the day, and got them to confirm they were absolutely, positively going to turn up this time. With this iron glad guarantee, I took the day off.and they don't show up. No notice once again. I ring the ISP, who naturally has no control of NBNCo's contractors and who was also not aware that they didn't feel like doing anything that day. Eventually they contractor replies with a catch all 'bad weather' excuse. Funny that I have photos showing the beautiful blue sky on the day in question (and the previous no show too). Not to mention, the entire work is inside the house and has no exposure to the elements.

There is no way of getting in contact with anyone at NBNCo, you're suppose to just sit around all day and hope someone shows up. If you ring their number, the machine (don't think for a moment you will get to talk to a person), will tell you to ring the supplier and literally hang up on you.

Ring the supplier, and they tell me it's got nothing to do with them as the house has no connection to the network so they can't do anything.

I assume they will want me to take more days off work, at their convenience, to hopefully, eventually, get a substandard, third world, broadband 'working'.

Edit: 11th Jun 2019 - Added another no show comment

I've been trying to get NBN connected for several months now and feel no closer to getting the internet in my home. When I did speak to a NBN customer service person several weeks ago I was told my order was coming, but now I see my order status says application withdrawn.
I'm at a loss, so I've contacted the ombudsman to see if they can help with this process. It really is such a poor customer experience. NBN are lucky they have no-one competing for their business.
Does anyone know if it is possible to get Telstra connected ADSL in lieu of NBN? Might be a better option for me.