nbn Sydney Office

Ridiculously poor broadband service. I live 17km from the city in the middle of suburbia and the best I can get is ~30Mbit at the end of a km long FTTN service.
No plans to even think about upgrading my area until March 2025 - maybe.

I've been trying for 20 days, begging!
. So that they come and solve a technical issue of installation in my new house.
Very difficult. I hope you don't need support from this company.

You can't switch NBN, without first cancelling your NBN. So you are left with no internet, and the wait could be two weeks until you get connection. What a terrible idea. How many execs are on over a million dollars at this company? If this wasn't a monopoly, it would have gone bankrupt years ago.

Hi NBN,
I am writing to thank you and your service contractor for the very pleasant personal service that we experienced as your service contractor undertook repairs to our NBN connection, which had failed. The technician went out of his way to ensure our connection was restored and even returned two days later to check that all was okay with our system. Very pleasing to see that good service is still alive.
Cheers M & C Hogan.

Had 6 appointments to get my connection sorted, been waiting over 2 months and had to take multiple days off thus losing money, absolutely the worst technicians I’ve seen that are lazy and rude!

You need to be wealthy and you have to have a special phone plan to apply for the cash cow and other options on sunrise that’s sunrise always and only helping out the those that don’t need help never once seen them help out anyone homeless or someone in need the car give always alway someone that owes there Owen house well done Prime7

One star is too much for this crab company. Worst customer service ever. Great example for monopoly business model without competition. No one to compete, don't care attitude and general community is suffering.
Same lot 2 connections, 1 with FTTC and another with FTTP. To change FTTC to FTTP connection, is something like man giving birth with NBN Co.

Now paying 25% more and 50% less speed for NBN compared to Cable internet. NBN is a big mistake from the government which we are now paying for we should be compensated.

Even one star is too much for these clowns. I hope they go bankrupt. Worst thing to happen to Australia.

It is nearly 2 years that I have been dealing with NBN regarding power lines that are far too low in front of my house.
I took photos and sent them in.
John Estell agreed that they need to be lifted up and assured me this was going to take place on the 15th of October 2021.
I keep on sending emails and leaving messages on his voice mail.
No response to date.
Today I called NBN head office only to be talled this case has been closed and I need to re lodge the job again.
I'm an elderly lady with disabilities and this is just too much for me to handle.
Very disappointed and stressed out.

Very frustrating to deal with. We had an appointment for a technician to come out to see why we cannot connect in our new home. Our Service provider had already sent out two boxes which didn't connect. NBN cancelled our appointment & instructed our provider to send us a third box! Absolutely ridiculous. We have been without internet since early April. NBN are shocking!

Today was the 4th NBN technician appointment cancelled since the storm on the 7/3/2022. NBN cannot get it in their heads that while their line test to their connection box is working that the box is not transmitting data to the Telstra modem - the LAN light is not on and not blinking as usually occurs when data is being transmitted. Had the same problem 2 years ago and tech then confirmed that connection box needed replacing and fixed issue instantly. It is so easy to run a business poorly when when you have a monopoly over the infrastructure - what would happen to a bank if you told them the money in your account was missing and cannot make a withdrawal but they continue just to say it is there because they have an old copy of a statement! 4 Incidents lodged with Telstra, hours on the phone and telstra app, waiting at home for 4 appointments, complaint lodged with Ombudsman and even a message from Telstra to say stop using mobile backup! Customer Service in Australia has gone as there is no teeth within law to make service providers deliver and meet their service contracts!

Still waiting on initial setup. No internet or phone service since signing up months ago! Two no shows from NBN technician despite multiple text and voice calls to remind me to be there! I dutifully replied to the sms as per instructions. I had 8 voicemail messages to remind me of the appointment! 8! (all bordering on indecipherable) and yet they never turned up! I am willing to forgive them for the first appointment as it was following the recent flooding. At the time however I was not happy about having waited for 5 hours without notice of the cancellation. After contacting the retailer I then patiently waited 3 weeks for the next available booking - yesterday. Their non appearance this time is inexcusable. Appointment was booked for 8-12. I received a text at 10: 43am to advise they were running late and wished to make it for 1-5. I replied straight away and agreed. I then received a mobile call from an unlisted number at around 12: 30 (ordinarily I wouldn't answer but I made sure to) - The technician asked if someone was available now. I advised that we'd be here all day. He then made enquiries about the length of the driveway. I waited, and waited, and waited. 5pm (9 hours). No technician arrived. Yet despite all their reminder calls and messages (bordering on harassment) there has been no word from either the NBN or Tangerine. This is appalling.

I have lived in Sydney for the last 10 years. For the first few years my internet connection was stable and fine. Since NBN was rolled out in my area, my internet has gone down for a few days every 2 or 3 months. Each time, I have to wait several days for an NBN technician who finds various faults with their equipment. I work from home so these ongoing issues greatly impact me.
Shame on NBN, especially its CEO and board of directors, for overseeing such a disgracefully bad service. Is this the professional legacy you want to be known by?

Connection is disruppted too many times. Service is very poor and unreliable. Have to call provider every month to fix something

I do not rate the NBN. The internet has been out to my address for the past two days, at no stage has NBN communicated with me why that is and I've had to be the one to seek out information. I can't help but wonder why we even bother with these guys? They're clearly not good at their jobs, and its an outrage that in light of everyone working from home the network can be out for so long (I live in a major metropolitan area).

Appalling service to say the least, 3 appointments cancelled and no notification from NBN or my service provider. No accountability and each party trying to blame each other, I never encountered such issues when I was on adsl2 + - as soon I switched to NBN the issues started. Last technician that attended said he resolved the issue out on the street and that it won’t happen again, 4.5 weeks later, the issue is back. Tired of poor and unreliable service, 4th appointment booked tomorrow, we shall see if the technician shows up but not holding my breath given my experience thus far.

While our previous ADSL2 internet was slower, it was more way more reliable than our current FTTC NBN.

We have just moved from Singapore. NBN technician came 2 days back installed the new NBN box (apparently the old one in the house went missing) I have been waiting 2 days now for connection activation which the NBN technician said will happen in next 1 hr. The service provider can’t start service apparently there is no signal due to fault in the tap (didnt know internet flows through taps) all my neighbors have internet, can’t believe this is happening in a developed country, 7 days and counting without internet installed!

Has to be one of worst experiences, we had called a month earlier to organise to have internet connect once we move in.

Once we moved in I had called and was advised a nbn technican would need to come and complete the install which is fine was told we would need to wait for a nbn appointment and that it would take 24 hours to hear back.

I had called and was advised that nbn co was rejecting order kept calling to see what was happening. Was advised they have had a system issue and I need to wait for it to be fixed and then a booking could be made. This took nearly a week and finally ended were given a appointment for a week later which is unacceptable. Called and asked to get a earlier appointment as we have been without internet for 2 weeks because of there system issue, we were told we can get a earlier appointment.

Absolute joke of a company who does not care about there customers.