Mint360property Randwick

Selling our apartment within 6 days of advertising on the market- What else matters!?

Actually, as well informed and high maintenance clients, we took our time to select an agent that had the same attention to detail as we did, the same passion for our humble apartment and its locality, the appreciation of the Prize not the Price approach to selling and someone we felt had our interests wholly at heart. A hard ask when agents have two clients to satisfy - buyer and vendor.

Our engagement with Kiki and Mint360 was rather atypical in the fact we had already commenced working with tradespeople, a conveyancer, photographer and stylist, therefore the usual Team Kiki 'above and beyond' logistical services were not required nor utilised.

In fact we had met with 4 agents including Kiki, and despite her passion, energy, charisma and deep knowledge of her chosen market, we decided not to engage with Kiki or any of the other agents, as we intended to sell our apartment directly as the Vendor. However as the days moved on, the uncertainty and impact of Covid-19 on viewings and the limited pool of buyers in the market increased the fragility of the situation, which drove us to engage a strong, speedy negotiator for our camp- Kiki.

Kiki's communication style and ability to clearly articulate the process including managing high expectations, are probably the stand outs in our experience, hence why we came full circle with Kiki and asked her to be our selling agent. What a great move that was for us!

Combining the great support staff in 'Team Kiki' with her knowledge of the market, Kiki's ability to build interpersonal trust quickly, and her passion and tenacity to get the best result are the reasons why people engage her services and continue to refer her also.

Fabulous service- Professional, efficient, knowledgeable -Kiki Bermudez is a great operator backed by a fabulous team. Sets and achieves her goal, Couldn't be happier with her service. Thank you.

I've been a tenant with Alsu and Mint360 for the last 2.5 years. They're always happy to help and address any concern we had almost immediately. Made our lives very easy. Would highly recommend!

We just wanted to say thank you to both Alsu and Bonnie for being wonderful real estate agents throughout our tenancy. Even through all the dramas COVID19 brought for everyone, they were both very understanding and great to work with always and always communicated well with us which we really appreciated.

Thanks for all your efforts and we would definitely rent through Mint360 Randwick again sometime in the future!

As recent property buyer, I highly recommend this real-estate. They genuinely cared that I was happy and got the property I wanted. Extremely helpful and they work together as a great team.

Kiki and her team have been professional, available and helpful from the very beginning of the sale process through to settlement. Although her time was valuable, she was always there for us to assist with any questions or problems.
We really appreciated being kept informed to the progress of the sale. Kiki had a way of reassuring us that even though the market wasn’t the best, because of the shutdown, we were getting the best price and service from the sale. Either Kiki or Neriman or one of her team would call after an open house with a full description of the groups that went through and would also follow up with each and every one of them for input. Then share the details with us. They took care of everything really, from listings and showings and all the paperwork.
I would highly recommend Kiki to sell or buy a property. She’s motivated and energetic, professional with a keen eye to detail and empathy for both the seller and buyer. She always gave us 110%.
Thank you so much Kiki and all your team. You made the sales process very uncomplicated.

It can tell that Kiki is a hard working and very professional agent from the first phone call and the emails from the very beginning. Kiki provided us with all the relevant information we needed, which was honest, data-driven, up to date and PERSONALISED. We felt she was working for us even before we signed agreement with her. From regular communication to understanding of what was happening through the process, her responsiveness was exceptional and her ability to keep us up to date was amazing. She understood our position and didn't rush us for a quick sale. However, she knows when is the real time can make things happen and assist us to get all the information buyer needed to make a deal happen. Highly recommend Kiki to help with selling or buying a property. She has excellent work ethic, communication skills and attention to detail. The process was seamless.

Mint360, you make it look easy! We are so grateful for the team, so much hard work went into making this happen for us.

Kiki was amazing. There was something about her when we walked into our apartment over 5yrs ago -we had such a good experience as buyers that we knew she was the one we wanted when we were ready to sell. Kiki has been with us every step of the way since then.

We love your working style and the energy! The amount of connection and updates provided prior and during the sale is incomparable to what we had experienced with other sales we have made.

Being able to trust the team with the process meant a lot us. Kiki knows the market and does her job extremely well.

On top, we knew we wanted to sell at some point, however, with the turbulent times we ended up making a quick decision - we were on the market in less than 9 days.

Thanks again Mint360!

Having never chosen a Real Estate Agent to sell a property before it felt like a hard task. But when we met Kiki it was an easy choice. She immediately felt like she was on our side. She is like the feisty sister who is looking after your interests and fighting in your corner. The communication with the whole team was great, we always felt in the loop and part of the process. Her knowledge and investigations about your specific market is amazing and she was always there to pick us up in the roller-coaster ride that is selling your place! Especially during a global pandemic. Her super friendly and genuine attitude is hard to beat and she was both encouraging but realistic which realty helped when we have big decisions to make to get the best price for our property. We wouldn’t hesitate to recommend Kiki and the team to anyone – she is a ray of sunshine in what is a bit of a stressful life event!

I first reviewed Mint360 immediately after I’d moved in and I couldn’t rate them highly enough. Up until that point, I’d received fabulous service from Ruby (who showed us the property initially) & Sera (our property manager) and I couldn’t fault the experience.

Unfortunately, this changed almost immediately after we moved in. Sera became incredibly difficult to contact and, at some point, we ended up in regular contact with a “Senior Property Manager” Tim. There was no communication about why this change in property manager had happened, and Sera remained cc-ed on all emails. Between them, Sera and Tim were almost impossible to contact on email or over the phone. It got to the point where the office manager actually recognised me by voice alone because I had to phone so often to try and get a response to any issues.

The emails I received from Sera were incredibly brief, but Tim was outright rude on several occasions. His emails were short, patronising and infrequent. On one occasion when a repair was required, despite my suffering financial hardship and him being aware of this, he tried to lecture me on my responsibilities to pay for the repair out of pocket - this was incorrect according to the law, which I pointed out. I didn’t receive an apology or even a response after the fact. After once trying to contact Tim and Sera for three weeks, via phone and email including multiple calls to the office, I received an abrupt one line email which did not answer my question. I’d be happy to share any emails with the Mint360 team so please do reach out.

On the day we moved out, despite booking a time to hand over the keys, Tim was 1.5hours late with no contact or explanation. I phoned the office, who tracked him down and apologised profusely. Surprise surprise, no apology from Tim when he eventually showed up.

For full transparency, the office manager is absolutely lovely, and Ruby/Ryan who showed us the property initially and held viewings when we left were really fantastic too.

All I can say is, in my experience, they only care about getting you into a property. Once you’re in, they don’t care at all and will actively avoid contact.

We had a great experience with Mint360 - in particular, Kiki and her team. We bought a property from her team, who were very professional and friendly. They were very transparent and facilitated a smooth and informative process. During this process, we were able to build a great rapport with Kiki and her team. Would definitely recommend Mint360.

Even though Kiki had been engaged by the vendor, she always behaved very professionally towards us as the purchasers and treated us with respect: she listened carefully to us; she was honest and open in all our interactions; she kept us up-to-date on the progress of our negotiations with the vendor by contacting us frequently; and she never tried to push us to make an offer or accept a proposal that may have made us uncomfortable. We would give her our highest recommendation.

A breath of fresh air!
Selling houses is a very stressful process at the best if times. Having met many agents over the last couple of years, it was hard to make a choice of one to sell our property.
Choosing to go with Kiki and her team at Mint360 was the best choice I could have made. A very competent young energetic lady and her brilliant team made the journey very exciting and informative. Kiki’s great use of tools kept me informed and in the loop as to what was going on at any given time. Her continual contact, updates and availability are the best in the business.
Kiki was present at Every Inspection which showed her dedication to our sale.
I cannot think of anyone better to look after your significant asset than Kiki and her brilliant team.
Thank you Kiki and don’t stop setting the Gold Standard in the industry!

Tim and the rest of the Mint360 team have proactively looked after the management of our property for the last 7+ years, taking away the hassles that would normally be encountered. Quick responses to questions and requests, prompt transfer of collected rent, and accurate, comprehensive accounts sent through each month. Can't recommend Tim and the team highly enough.

Tim and Sera have been wonderful to deal with for the almost four years I have been a tenant with Mint360. Very responsive, always professional and genuinely just nice people. I would gladly recommend them to any landlord or tenant. Thank you for your excellent service.

Melissa helped us through a tough period after experiencing build issues with our new apartment, mediating between ourselves, the owner, and the builders, eventually reaching a result everyone was happy with. During the process Melissa was responsive and proactive, and kept to her word. I would recommend her to anybody. Five Stars.

I'm really disappointed with this company, before i rented an apartment through them, i asked some questions about the use of the balcony and at the time the answer was positive, but now, after i signed the contract they changed their answer, they just lied to rent the apartment! Zero credibility.

The mint360 team has always been there for us. Our relationship is over 14 years old and we have watched how mint360 has evolved, especially in the digital age. As overseas residing landlords, we rely on remote contact.

Alsu Percy keeps us informed every step of our rental way. From her email notifier of days away from the office to attending promptly any issue that comes up, we know we’re in good hands.

Having had decades of experience being landlords and dealing with real estate agents and handling property personally, I must say how efficient, kind, and reassuring Alsu and the team at mint360 are. They do listen to my every need and guide me through difficult issues.

Thanks mint360, and Alsu in particular, for being there.

Kiki recently sold my house in Kingsford in a very unprecedented time, we started off right when the pandemic hit and through this entire process I was kept informed with open and honest communication. What I found most valuable about Kiki is how personable she is and the attention to detail through every step. Kiki made me feel at ease with her optimism, positivity, and excellent communication. I’d highly recommend Kiki to anyone that wants to sell their property as she delivers on what she says. Kiki won’t let you down!

I recently sold a property through Kiki and was very happy with the service. Kiki and her team are very organised and responsive. They orchestrate the pre- and post-sale process like a well-oiled machine. Kiki was clear and professional and ultimately got me a better price than I expected. Would definitely work with her again and would recommend her to a friend.