MGM Properties

Beware! DO NOT USE! Fair Trading aware of many reports about MGM Martin. Of course the only positive reviews are from owners. If you’re considering renting with this company, make sure you read all the reviews from tenants that are sharing a similar experience. I was hesitant to post this, as they are likely to make life difficult for me but people need to know.

Had no power for 4 days after moving into property as a tenant. Couldn’t put together furniture or use any appliances. When we contacted MGM Martin we were given instructions on how to contact Energy Australia and set up an account (which didn’t address the issue). Turns out the circuit breaker in the building was off from the last tenant and 4 days later of back and forth MGM Martin finally figured it out. Zero compensation. Zero attention. Zero apology. We couldn’t even live in our apartment for nearly a week.

Property was not cleaned, wires hanging out of roof, doors don’t shut properly. We had to purchase our own steam cleaner and do the carpets because it stunk so much like cigarettes.

Issues have continued to plague the property from the day we moved in. Carpets were not cleaned, basic utilities broken and they’re still broken 2 months later. We’ve been unable live normally due to them. IF I’m able to get a response from MGM Martin, it’s 2 months later and it’s telling me that I’m wrong.

Condescending, rude and ignorant property managers who don’t care about tenants well-being. Nothing ever gets done. Expect to fix your own property repairs, pay excessive fees and be ignored at every turn.

Staff smoke cigarettes outside their office (below our apartment) while actively ignoring our emails, texts and calls regarding month old repairs. If you’re considering renting through MGM Martin, don’t.

Was inspired by the previous review. This company only cares about relationships with owners and treats tenants as sub-par beings to gouge money from. Don’t expect any bond back. Make sure you read the similar stories here that seem to have been drowned out amongst the offensive owner compliments.

Warning! Worst tenant experience on 20+ years of renting. Do not waste your time with MGM Martin. Do not give them any bond money, you will never get it back! They will not address any issue, ignore you and then when you have no choice to leave - hit you with thousands of dollars of bills. Taking my case to NCAT and fair trading. I used to believe it was just one or two inadequate staff, but after reading reviews it’s clear that it’s a systemic scam that runs deep within the company.

Simply THE BEST! Emine, Peter and the entire team at MGM are professional, reliable and realistic. Appreciate all the help and advice that they’ve provided - always in a timely fashion and listing all the benefits as well as caveats to ensure holistic decisions are made. We are so happy to have found them and would not want to take our business else where. Thank you!

Victor Rong is absolutely the best in the business

We have had a lot of agent over the years. Victor is clearly the standout

The most difficult Covid time is when you truly know how much value your agent can add.

Victor did exactly that, always proactive and looking after our needs while balancing the needs of the tenants

We always feel a peace of mind knowing Victor is looking after our properties and he will just take care of business without us asking

Thank you Mark for assigning Victor to look after us, MGM Martin and Victor are absolutely the best!

I've had a very good experience with MGM Martin, and highly recommend Ahmad Darwich. I am a tenant of a property which is managed by him. He has a fantastic communication skill, approachable, helpful and very responsive when we have any problems or enquiries during our renting period in the past 1.5 years. Thank you!

I want to commend Ahmed Darwich on his professional service and follow-up on managing my property at Zetland. The commitment to service and ensuring the job is done to a high level is remarkable. Thank you Ahmed for your dedication and persistence to ensuring the highest possible outcome

Careful of the dude named Jonathan. He's got terrible reviews on here too.

I went for an inspection. He literally was on his phone the whole time, was answering his own calls and could not answer my questions, instead, was shuffling around his documents, being unsure of his answers. My 15 minute inspection turned into like 5 minutes because even before the inspection time ended, he kicked me out.

Not to mention, he was really cut-throat with anything I asked, and really tried to stop me from talking/asking a single question. I only got about 2 questions through. It really seemed like he just did not research the property well, and tried to avoid the questions as fast as he could aye.:)

Also he didn't know the area well. Told me I was in the wrong place & the wrong directions when I was already 5 metres from the apartment. This further delayed/cut time from my inspection.

MGM Martin has managed my property for almost 6 years. Even though my property manager has changed a few times, all of them do demonstrate their professionalism, and provide excellent services. Ahmad is my current property manager. He is willing to listen, keeping me informed, and also following up all necessary details. One of the best property managers to work with.

We interacted with Ahmad Darwich as our property manager for our Rhodes rental with MGM Martin. My husband and I found Ahmad extremely polite, helpful and transparent in his communications. Though tasked with the job of breaking the news of us needing to move out of our rental since owners were selling, Ahmad showed utmost maturity, empathy and respect while interacting with us. In our experience, this is a very rare skill in property managers, since they most often than not are caught between the owner and the renter and most often than not end up spoiling the renter experience. Ahmad, on the other hand, handled some not very easy conversations, with absolute professionalism which we deeply appreciated.

We would absolutely consider engaging with MGM Martin again in future for our buying/ renting needs, just because of the professional courtesy we experienced during our exit.

Karishma & Karana

I have been a renter all my life and we have been tenant's with MGM since 2018. The service and assistance we get from them has been the best agency experience I have ever received. Our Property Manager, Emine, is so professional, and so friendly, and she cares about her tenants and has been a great support, especially during the pandemic. Couldn't recommend MGM more highly.

MGM has managed my property for many years now. They have continually offered professional, friendly and prompt service.

My recent dealings with Ahmad Darwich have been excellent. Professional, approachable, and going above and beyond to make sure I received the best service. He made everything very easy for me.

I highly recommend MGM and look forward to dealing with them again in the future.

Could not be happier with the service provided by Victor and Jonathan from the MGM Team. They were supportive, efficient and professional, made my first apartment leasing process an easy and painless experience! Highly recommended!

MGM Martin has managed our investment property for over 5 years, and most recently, we had the pleasure of working with Ahmad Darwich. Not only was Ahmad attentive, responsive and completely professional, he truly went above and beyond to support us with a particularly challenging tenant. We cannot thank, and cannot rate, Ahmad highly enough.

The team in MGM provides high quality service consistently in helping with my rental. They always keep you on top of the progress and give professional recommendations to reflect the current market situation.

My Experience with MGM Martin has been fantastic! My agent Sarah Willings has been incredibly responsive to all my enquires via phone call, text message and email. My partner and I are thrilled to have her looking after us.

Highly recommend. Emine has been looking after our property for a few years and the service has been amazing.

I have been using MGM for quite sometime for my properties, more recently i had Ahmad Darwich take over as property manager for my late mums place, he was always very nice and helpful, had good communication and went out of his way to help us out in any situation that arose with the property, couldn't recommend him highly enough to manage your property

Used MGM Martin to rent out my apartment in Rosebery in Covid-19 hard period, I am very happy with their team excellent service and support. I will recommand to everyone.thanks for the team of Emine and Poly.

We are lucky to have Emine as our property manager, she is very professional and responsive, highly appreciated her hard working always!