LUSH

Evelyn was super kind and knowledgeable! She had great recommendations and it was all to my liking.

One of the best lush stores and the nicest customer service!? Serena was so nice to talk to and super knowledgeable about the products. The range they have is amazing and the assistance manager is lovely as well! Would recommend

I had a satisfactory purchase with the help of the Korean employee Gahyeon. She explained each product and demonstrated it so I could try it myself, so I couldn't not buy it.
You are so kind and have energy that makes people feel good. I will go again next time!

Being in Sydney only briefly, and having the closest lush to me close down the service here was nostalgic thankyou to Clara, i beleive, the bubbles will be fun this week!

I was lucky enough for Saba to serve me, she was really amazing, nearly sold me the whole store. The customer service was on point. Will definitely be coming back.
Thanks again saba

I stopped past Lush on my way to work to pick up some shampoo. It had been an extremely long week, and it was only Tuesday. I was helped by Christine, who had impeccable product knowledge and a super cheery demeanour. She helped me find the things I was looking for, and gave me a sample of another product. She was super sweet and kind, and gave me a spritz of a gorgeous perfume to wear to work (which I got heaps of compliments on). Christine absolutely and completely made my whole week. As I was leaving with my bag of goodies, I felt tears welling in my eyes. Christine is the kindest, most thoughtful and sweetest sales rep I’ve ever had the pleasure of dealing with in my 27 years of being a consumer. 11/10 points for Christine! Thank you <3

Lush always smells so lovely and nice.
I feel really happy whenever I visit!
Also Staffs are so friendly and helpful.
I asked a staff, Clara, to recommend me a perfume.and what she recommended me smelled really nice and unique. (the item is hard to get in Korea. I feel so special!)
and I really like that Clara gave us information about items! It made us choose what to buy way easier: D

Thanks for her recommendation and nice service. I really enjoyed shopping in lush this time:)
Cant wait to visit again and get more items in lush!

Awesome experience. The guy dressed in black made me feel welcome, offering friendly knowledge information.

Very good Service! I had an amazing time, I was served by a lovely young lady I think her name was Rhianna, who was really lovely and knew her products and was very patient. Came out with some amazing products, am very excited to use them, and can't wait to visit again.

Have visited here several times when in Sydney. Love the products and service. The last 2 times was helped by Tom who is quite knowledgeable and very helpful. Thanks Tom

Was served by a worker named Sabrina I believe (tall, with black wavy hair). She was super helpful and just oozed positive energy! Explained the products to me so well as I was unsure what to purchase my friend for their bday! Brilliant service will definitely be back at this location soon! ️

Lush is a place for people who like lovely smells and gorgeous fizzly wizzly soaps and bath bombs.

Omg. We always seem to stay for at least 15 minutes smelling every bath bomb or shower/bubble bar.

This time round, I settled on a soap slice (citrus lemon) and a peach bath bomb. Im trialling out the idea of using a bath bomb for soap at our bathroom sink, because the scent, colour and experience is so delightful.

Staff are super friendly and helpful, the atmosphere is vibey. Lots of light to show off the colours of the wares.

We are very much aware the products are a little pricey, but if you save spending $$ here for special occasions and infrequently, you'll enjoy them more and you won't notice the expense. The soap slice and bath bomb cost me around $18. They'll last at least a month in our household.

Enjoy!

Im writing this review on behalf of my mum who has asked me to give Lush especially Lisa the store manager a big 5 star review. She took my 4 year old niece in today and Lisa was totally amazing spending time showing her some really cool products…They both had the best day thanks to Lisa. They are now LUSH customers for life.

Long standing Lush fan, I remember their predecessor Cosmetics to Go! QVB store can vary in the product knowledge of their staff but hit the jackpot today and was served by the lovely Emma who helped me pick out a few treats for me to replenish my soul with. Have wondered for years what lip scrubs are all about and now I know!

Stressful experience being in this shop.
The sales people are so in your face. Sales staff literally jump around and are constantly hovering behind people and asking them 10 seperate times how their day is. Ahhh I just want to be left alone. Then when you try and pay everyone disappears and you’re waiting for ages at least 10 minutes in a queue of three people whilst people behind the till are using a sheet of paper to find a product code, then type the code, then put each item in a separate bag then printing single labels one at a time. All the while sales staff are having a natter to each other slowing the process down even more plus more jumping around. I wish they’d calm the sales staff down and put more energy into allowing people to pay in a timely manor. Ergh I’ll order online from now on to avoid this shop.

I had such a bad day finding out about a death in the family. I popped in to the store to grab a bath bomb to try and relax a little and let the staff know I was having a hard day. They were beyond lovely helping me find a bath bomb and even sent me home with a surprise freebie as a random act of kindness. I’m very grateful, am proud to continually support this business and blown away by the enthusiasm, kindness, understanding and product knowledge of the staff. I will endlessly be back.

Love the products always a joy to use! Team is also very friendly and helpful with great product knowledge. Thank you Angela who helped me today and found my favourite sleepy shower bomb for me.

Terrible customer service. I paid for my Christmas gift this time, however I won’t back anymore

Best customer service experience I've ever had in retail thanks to Caitlin with the purple glasses Honestly such a beautiful help for me with my skin and hair. Thank you!

Cashier was very educated and keen about the conservation of the environment. Loved his energy.