Lounge Life Alexandria

Had an amazing time buying our couch from Lounge Life with the help of Jose. He gave us all the right advice to buy our leather couch.

Highly recommend.

Great experience great service great price
I would recommend this company to anyone
My wife and I had been looking for a lounge suite for some time walked in looked around and within 30 minutes had purchased the lounge suite
We should have gone to this company first and saved a lot of time
Thanks lounge life Alexandria

Great service, great price and great items! We are really happy and Jose was really great and helpful! Would highly recommend!

I am very happy with the quality and design of my sofa. The customer service, delivery and installation was a very good experience.

Jose was amazing! Thank you for taking the time to explain all my options. I had a choice of purchasing the same lounge at the same store closer to my home. I chose to drive out to the Alexandria instead and purchase my amazing Club lounge in fabric from Jose for his amazing customer service.

The amazing staff at Lounge Life Alexandria were very friendly and helpful! Highly recommended!

Jose was very knowledgeable and provided good advice on my purchase options - he was quite engaging and I really appreciated his candor.

David was very helpful and understanding all about my enquire. Walked me through the whole process in a simple and easy to understand manner. Thanks again David for your help and looking forward to receiving my new lounge early November.

Lavita have been wonderful to deal with. Have ordered many items, and sales team especially Jose have gone above and beyond. Love our new outdoor furniture!
Thank you Jose and Lavita.

Great service with an excellent range of lounges. Only place I could find that has recliners with separate head and kneck electrical adjustment at a reasonable prices.

Jose was amazing to deal with. He was very friendly and professional and knew all about his lounges very well. He was a delight to do business with. A credit to his company. Thankyou!

Incredible customer service.

Buying a lounge needs you to be fully focused on where it will be placed in your home and office and how the colour will seamlessly blend into its new home.

I felt completely relaxed and comfortable in the showroom to spend as much time as I needed to step through things in my own time.

Yes you can order one online, but do yourself a favour and heading to their Alexandria showroom to immerse yourself in a quality experience with the incredible showroom staff.

I did and brought the most beautiful lounge at a fantastic price and am looking forward to its arrival.

The in-store experience through to making the online order, being able to make payment in 2x instalments and organising delivery was very smooth. We are happy with the couch as well so I would have given a 4.5 or 5 star review however unfortunately the actual delivery was so very poor, so much that this has left a sour impression hence a rating of 3. Warning: long post ahead but hope this helps!

IN-STORE: My partner and I visited the Alexandria store and had a positive experience - we were given the space and time to roam around on our own comfortably and when we had questions, the customer rep was knowledgeable with the product, warranty, and delivery. Most importantly, he was accurate with the delivery lead time (product was in stock and can be received within the week).

ONLINE ORDER & PAYMENT: Once we decided to purchase the lounge, the process was super easy. The website was easy to navigate and it was a few clicks to add to cart, calculate delivery fee ($149) and proceed to payment.

What I liked: (1) there was an option to complete payment in instalments and (2) I received an SMS a few days later to remind me for the next instalment with a link to my order - again, a super easy and seamless process.

ORGANISING DELIVERY: I received an SMS notifying that my furniture is in stock with two options to organise delivery - call or via a link. We requested for a change of delivery date and this again was fuss-free and convenient to do via text.

DELIVERY: On the day of, we received a message when the furniture was 45-60 mins away (great!), got a call when courier arrived and one of the two guys came up to have a look at where the lounge needed to be - an apartment on the third level.

Whilst shopping, we had compared the new lounge to the old one and we wanted to downsize which we did so when the lounge with all the packaging didn't fit in our elevator, I panicked but tried to look for a solution, whilst considering a real option if it needs to be sent back with cost implications.

In the end, there was a super easy solution: we unboxed the lounge and it was soooo easy to get into the lift. Here's a tip if you're ever stuck in the same situation.

Last words - mainly for Lounge Life: Not sure what the agreement is between Lounge Life and Living Unlimited (delivery guys) are but all I found on Lounge Life:

(1) check the Good Fit Guide mentioned on the FAQ page to ensure the furniture would fit - 404 error on page

(2) the guys cannot carry the furniture up - I was told this on the day of though after the delivery, I looked up reviews and there was one review from 2 years ago where it was mentioned that they did carry the furniture up some narrow stairs.

I don't know what the agreement is between Lounge Life and Living Ultimate is nor what is included or excluded as part of the $149 delivery fee but well, if getting it delivered via stairs is part of delivering the lounge, then well, I was an idiot but truth be told, this wasn't an issue that stressed me out. What stressed me out most which was not necessary was this:

(3) I was repeatedly pressured to make a call at every second minute: 'What do you want to do? ', 'I can't just stand around and wait, I have other jobs and deliveries to do', 'Do you want us to leave it here (common hallway on ground floor) or do you want us to take it back'.

All legitimate questions but I was trying to find solutions and seek their help as they're the experts (for example, to get a feel of the furniture to gauge if maybe my partner and I can carry the furniture up or if it'll fit up the stairs) but for the 8-10 minutes, he kept repeating that they needed to go. This just added to the stress though I do want to say that the other guy was more empathetic and apologetic. It's not their fault that they have back to back jobs but I would have appreciated him giving me a few minutes whilst I made the call.

Shohrat looked after us today with our lounge purchase…she is extremely professional and answered all our questions and concerns with confidence.
More than happy to return in the future…
Thank you

David Kim was the salesman who helped and advised me with my purchase. A very friendly knowledgeable and above not at all pushy or overbearing. Very happy with my lounge. Probably one of the most comfortable I have tried.

Excellent customer service
Friendly staff
Honest staff
The best price comparing to other companies
We are very happy
Regards
Wahid

David was great, he took the time to explain everything, answer all my questions and gave my confidence in my purchase. Thank you David.

Thanks David. We appreciated your help. You certainly made the painful task of picking the right lounge for our unique room much easier. We didn’t feel pressured at all and were given plenty of time and options to choose from. Thanks heaps.

My husband and I went into Lounge Life Alexandria and had a wonderful shopping experience with David Kim.

He was kind, professional, attentive, helpful and really helped with discussing the best option for us and went through all of the options that best suited our needs.

We felt welcomed, not rushed and very much like we mattered to both of the David’s that were there.

We purchased exactly what we were after and David Kim was so helpful with arranging delivery and assembly when it suited us!

We highly recommend this store for great service, competitive pricing and great professionalism!

Thank you so much for all of your help guys!

Dealt with David Kim here at Lounge Life, very knowledgeable and was great in assisting us on purchasing a couch - keep up the good work