Fitness First

I recently visited this gym, and the overall cleanliness was subpar. The facility felt dirty, with unclean equipment and a general lack of hygiene. The staff exhibited rudeness, making the experience less than welcoming. Unfortunately, I cannot recommend this gym to anyone seeking a clean and respectful fitness environment.

Not sure what's happened but there is no cleaning paper towels or hand sanitiser. No way to clean out wipe down equipment

Great location, huge gym, nice pool and plentiful changing rooms and showers. The staff are friendly too. No issues, very happy.

The staff and service is exceptional, never felt so comfortable and confident walking into a gym. The coaches are so friendly and really provide all the support needed. Highly recommend!

Staff are helpful and gym is spacious, but, in my opinion, the equipment is really quite subpar.

Recent enhancements to the services have led to the steam sauna functioning flawlessly. However, cleanliness could be improved, and the persistent issue of missing hooks in the showers remains unresolved, creating inconvenience due to the lack of space for hanging towels. Despite these concerns, the gym floor is commendable, with the majority of the machines in working order.

I've been a member of Fitness First for last 8 years now and I'm really happy with it. The gym is never too busy, even during peak hours, so I can always find a machine or weight to use. The gym also has a wet and dry sauna, a swimming pool, and a black label lounge.

Pros:

Not too busy
Lots of equipment
Wet and dry sauna
Swimming pool
Black label lounge
Friendly and helpful staff
Clean and well-maintained

Cons:
Some equipment is outdated

Customers service here is really amazing.

I’m glad I joined fitness first George Platinum,

I was lucky that I was assisted by Thalia. She is really amazing and a sweet one.

I’m really an annoying one but she handled me smoothly. And I’m really grateful

Facilities are exceptional and what I love the most is the classeses, pool, sauna and steam room

Facilities
Lockers
Pool, Sauna, Steam Room
Classes
Customer Service
Cardio
Weights
Friendly Staff

Again, thanks Thalia! You're the best!

Horrible human beings. The attitude of the staff makes me rewatch Dr. Martin Luther King's speech. Wonder what they're so snooty about - I assume for them barely making it past Year 10 is an achievement.

Staff have a really poor attitude here, do yourself a favour and go to One Playground instead which is cheaper, better equipment, great vibe and amazing services.

Horrible customer service. My partner and I went for a trial day to check out the facilities and the gym. The FF George street manager (guy with curly hair) had attitude for god knows what reason. Spoke rudely and told us that there’s no trial available if we don’t have a photo ID with an NSW address (DISCRIMINATORY MUCH?). We’ve been living in Sydney for over a year now and told him that we’re willing to show our visa, passport, and our lease agreements for proof over and above all the ID cards we have with us. He just point blank refused (rudely, must I add). When we questioned him around this ABSURD policy and pointed out this discrimination - he asked us to “get out of the club” and said “we were rude to call this discrimination” (LOL at his oblivion). He constantly smirked with his other staff in the place and used absolutely rude language. I really wish FF spent some time checking on the staff they hired - because across all the comments I see repeated experiences.

PS: we went to the FF at bond street and the lady manager there was more than helpful. Not only did she help us with the trial, she went out of her way to give us a tour and fit in an additional reformer class for me to try out before becoming a member. This only makes me feel this isn’t a Fitness First policy but merely the curly hair manager’s (at George Street) made up discriminatory rule.

PPS: I went ahead with Virgin because I couldn’t be bothered with discriminatory behaviour. Not in this generation please. Get out of your rock FF.

I've been going here for a year and a half or more and love this place.
The female staff are very nice and friendly and let you get after it. It's a place you can really get stuck into a workout and kick some demons for the day.
I feel the upkeep is good, and all the lockers work.
Much love ️

Best gym I’ve been to in Sydney! Staff here are helpful kind and no sense of “I work at a gym” arrogance, which is refreshing. The facilities are great and the equipment is well placed and there’s plenty of space. But the lifts are a godsend on leg day, bond street needs to take notes!

The gym is dirty, the staff is unwecloming and unfriendly. They don't do thier job and let members not to follow the rules.

Great gym, good equipment, fabulous staff and services. Strenuous but enjoyable yoga and reform classes. Very good instructors

Go there only if you want to don’t want mobile reception or internet for the time you are there.
I have complained multiple times over the last three months about the wifi bandwidth (probably the worst in the world). No actions taken. I can understand about mobile reception not being available but the wifi speed is absurd.
After all, what would it take to get the wifi fixed in the middle of one of the world’s developed cities?

Not the best Fitness First I've been too. There was enough equipment and sufficient facilities. On the flipside, it was quite disordered in terms of where the equipment was laid out, and the culture seemed to be to just leave weights and gear laying everywhere

A great range and state of the art team fitness instructors and advisors. Free greetings and a warmth manifested within the realms of the reception upon entry. Kudos to Jacinta and Grace for their professionalism and smiles even on a rainy day. 101/100

FF George St is great! I love the addition of reformer pilates! I have been working at home for the past two years, and this has got me coming back to the city. I come from the upper north shore, so it’s a dedicated trip and I tend to do a few classes. Kudos to Alex Lee, Aram Faizi, Nigel Fletcher and Erin Brown for being great instructors! ️️️

Spacious and clean gym with great staff. Super helpful and lots on offer. I really like the mind and body studio, plus the new reformer pilates classes! Really takes my FF membership to a new level.