1001 Optical - Optometrist Top Ryde

Always friendly, responsive and helpful. Thorough eye examinations with results clarified and clearly explained. After exam service is also always exceptional whether it be choosing frames, purchasing frames or other products.

My family has had a great experience with 1001 Optical Top Ryde. We went in last year in April without an appointment and we were able to do walk in eye tests. The team then assisted us with choosing frames and lenses. The glasses that we ordered were ready to collect within a timely manner. Within a month of using mine, I had an issue with one of the lenses and the team offered to replace both of them at no cost the very next day. The new lenses have been serving me well for the past few months. Today, over 6 months later, I realised that I am unable to locate my prescription, so I emailed the team to check if they still have it on file. They responded within minutes, even though it was only 10 minutes before they closed for the day.
Great experience overall, will definitely be back:)

Excellent and thorough eye examination.
Very helpful service from front desk.
All staff very friendly

The team at 1001 are always trying to look after you. This was especially apparent when my son's glasses broke after we moved interstate and the team at 1001 quickly and efficiently helped us get replacement frames.

Melody is very meticulous and thorough. Thanks to her, my prescription is the most accurate it's ever been. A special mention to Jin who always goes above and beyond expectations.

Melody is the best optometrist I’ve ever seen. She’s super thorough, professional and goes above and beyond. I’ve referred many people to her and they are all very happy too. Highly recommended.

The staff were extremely helpful. They took the additional time to personalise my request which would ensure that I get the maximum benefit out of my new lenses.

Amazing service, efficient and polite wouldn’t deal with anyone else Vivian was fantastic to deal with.

The staff, in particular Irene, was very helpful during my visit as well as any follow up service and warranty questions. Recommend to everyone.

Bought two glasses at 1001. Recently felt the frame is not comfortable. Today drove 30min to 1001 Top Ryde just want to get this adjusted.
The worst customer experience so far, one Korean man feels like he is the owner, got zero patience to even explain clearly to us. Even he said “oh my god” in front of his customers.
Will not come back to 1001!

I got my eyes tested with Melody. She recommended me 2 products that I am very satisfied with for my inflamed eyes. The Tea Tree foam cleanser is working very good for my skin and the optimel manuka honey eye drops have done wonders to my eyes. I am very grateful for her kind and professional service.

Had an amazing experience with the optometrist Melody. She was very professional, friendly and had very clear explanations. I also received my referral letter very promptly! Would highly recommend!

I had an awesome experience here with Melody and everyone else. I’ve been to other branches but here they are particularly considerate and accomodating. Would recommend to family and friends!

Great service! I took my daughter to fix her class frame and the staff is really nice and helpful. Once she fix the frame she also cleaned the frame for us.

Have had excellent service here - above and beyond what one would expect, no hesitation in recommending the team here - thank you.

1001 optical was without a doubt exceptional, when it came to customer service as well as with helping purchasing affordable lenses. One team member in particular was great. Yuna is so great in her job. You all have to visit 1001 optical

The optometrist Melody Su is very good and very thorough. She was very patient with my case and professional. She even knew my eye specialist! Highly recommended.

The optometrists are very nice and friendly.
I did trial contacts though and my only critique is that the sink inside the office is not working. Washing your hands outside and then going back in to put on your contacts can be unsanitary as you'll be touching the door handle before going back in to pop the contacts on.

Definitely 5 stars for Melody She the Optometrist. She is thorough, knowledgeable and caring. Whenever someone asks for recommendation I never hesitate recommending Melody. Definitely will "follow her" wherever she goes.

It was my best experience ever buying glasses. My wife and I were browsing for frames and happened to like two models from the store. Luckily it was there and we came across Yuna. I can’t recommend her more; she’s so knowledgeable, sympathetic, and the kind of sales person there to help, not to push you the most expensive stuff. Also, she’s great with prices and deals, to a point that both of us ended up buying sunnies too - even though we weren’t looking for! Seriously, that’s my new place to go for glasses! Thanks Yuna!