Tristar Medical Group Bruce

Horrible GP! How is your GP got the licence? He doesn't have knowledge at all, no ideas what he has to do

Worst customer service ever. The young asian or latino woman at the front desk is the worst. Her communication skill is absolutely ZERO. She would say sorry my english is not good what did you say all of the time and she would hang up if she doesn’t understand what the other person is telling? ! Very rude prson! Why would you hire someone that has ZERO english and ZERO manner!

Receptionist Fayka I might wrong with the spelling.she is Extremely rude…never suggeste anyone this clinic bad policy. I do not have words to write how bed they are and how bed experience that I had with my each appointment …receptionists are at all trained not trained for the position I have to change my GP in between my pregnancy months as could not deal with bed receptionist every appointment

It is my mistake to come to here. Really massive, I asked whether doctors is available, staff tell me come and we are free. Guess what when I arrived there are 10 people waiting!

0 out of 5. Not worth the 1 star.

I was told they are running on schedule. I showed up on time and was left to wait over 1 hour.

Another time while waiting in the wait room I asked another patient waiting what time appt they had. We were booked for the same doctor and the same time.

Doctors English was average. He failed to understand simple questions.

I would really give Negative rating to this medical center if I can.
It's normal to wait more then one hour whatever time you go there. Reception staff is terrible and Doctos just don't dignose you properly.
They just give you temporary medicines.

Very Very Very Poor service, had to wait more than 1 hr to see doctor yet not satisfied service.

Very unprofessional, does not respect others time. How much ever we confirm before thr appointment if the Doc is running time or late, yet doctor will see the patient an hour late from.the appointment. Pathetic service!

It is pretty good. Although the clinic is small and some equipments are old, it is open on Sunday which is pretty convenient and booking is very easy and you do not have to wait for very long time.

The reviews that say it takes a long time and the staff seem unhappy are accurate. The thing that bothers me the most however is that one doctor has a bad habit of having the last word while walking the patient down the corridor. Sitting in the waiting room I’ve heard private information from patients before me including mental health stuff, I’m sure that’s a breach of dr patient confidentiality. I really don’t think it helps a depressed or anxious patient to know that the doctor is airing their health info in front of the whole waiting room + it makes the patients waiting uncomfortable.

Worst experience of my life. The GP had no idea what he had to do and told me to wait for a couple of days before removing my ear wax which had been in for at least a week and my ear was blocked which was really irritating me. Very unprofessional behaviour. Not coming back again!

Had a very bad experience with the receptionist/ office person named Matthew. My husband attended the practice today. After waiting over one hour, he saw the doctor and got a medical certificate which was dated incorrectly. When he called the practice back, Matthew the receptionist was rude, inefficient, unhelpful and unprofessional. He insisted he cannot inform the doctor of this error and get a corrected one from him. He made my husband, who is already vulnerable to COVID-19 due to health condition, come back and wait again (already waited over an hour earlier) to get the corrected medical certificate which was incorrect due to the doctor’s fault in the first place. I have never seen such blatant disregard to provide customer service. Working in a medical practice, during a Pandemic surely calls for more compassion for patients who are already vulnerable

These doctors will just all of a sudden cut you off all medication for no good reason at all no going down slowly or anything. This is just a warning to others out there that are worried about this type of thing happening.

They don't even worth a star.you have to wait an hour or more even if you book an appointment.
Time waster, very frustrating.

Came with a friend and had to wait for a way longer than an hour. I think they have just one doctor today.

Even you make an appointment you still need to wait for 1 to 1 and half hour this is not one off every sinlge time I visit. I don't not think the dr want to deal with complex issues good for medical certificates. I booked an appointment for cervical test I was told he do not have time ‍️.

Absolute joke this place!
Totally unprofessional call centre from Mildura.
They hang up in your ear not once but twice.
The service is meant to be open till 6 p.m. On a Friday and I phone up at 3: 55 and they say that all the doctors have gone home and we've rang all our patients that had appointments.
Funny thing was I was one of those patients that they promised they are going to ring back because paperwork was missing after seeing the doctor for half an hour the day before and being 25 minutes late coming back from his lunch.
The call centre in Mildura took down my email address and assured me I would have the paperwork sent to me.
The simple thing would be to talk to the receptionist in Bruce! Not Mildura! Their so-called streamline service obviously it's not working as no one communicates to each other.
They are blaming the receptionist.
Maybe a phone call or an email as promised to say they couldn't get a simple letter sent to me.
As they say the fish rots at the head and this place is rotting real bad! If it was a Circus it would be described as nobody spinning the plates.
If you love life and you respect the hours you've got left on this planet don't go to Tristar.
If I could give nil zip zero star I would have no hesitation.
If I was a shareholder in this company I would get my money out real Quick.

Easy to make a booking, receptionist and GP are OK, three stars is for the loooooong waiting hours.

Very rude receptionist (Natasha?). I actually feel sorry for her. Clearly she is suffering from hating people or her job so much.

Stay away from this place if you don’t want her to give you nightmares.

Very disappointing experience with the receptionist. Never going back here again. Worst receptionist ever. She is very unprofessional and rude. She never smiled, no greetings and doesn’t make you feel welcome especially with her unpleasant demeanour. She makes you feel as if you are wasting her precious time, when in fact it is her job to attend to patients. It was our first time at this clinic and we didn’t know where the waiting area is. She told us to just sit and wait to be called and she didn’t explain to us that we have to go to the other room across the hallway because that is where the consultation rooms are. I don’t think she’s just having a bad day coz I’ve seen the comments of other people as well. Please take my advice to never go to this clinic. That receptionist should not be in this kind of work if she hates people that much.