Westpoint Star Mercedes-Benz

Amazing service from Dom in helping purchase the new A Class Mercedes, he's been helpful every step of the way and is catering to all my needs. He's made the effort of coming to my work whenever needed and contacted me the second the vehicle was in the premises. If you're in the market for a new vehicle, look no further than Dom at Westpoint Mercedes.

Just a quick shout to anyone looking at a New Mercedes, Westpoint Star is the place to go. For the best service make sure you deal with Valiant. We have just taken delivery of the New GLE 300D which we absolutely love! The service we received was unbeatable, nothing was too much trouble, no pressure at any point and Valiant took the time to go through the car from top to bottom on delivery to make sure we were full bottle on everything. Cannot recommend the dealership and Valiant enough. Also a big thanks to Stuart in finance who helped organise us a great deal on insurance. Thanks again guys for the great service and fantastic deal. Hopefully be seeing you guys soon for the new CLA.

A five star rating for five star service! These guys are amazing - we dealt with Valiant and will be going back for sure!

Absolutely brilliant People to deal with just bought a car of Jackson Moore and he was very professional in the deal from start to finish of the purchase.

Too many suvs and not enough mad amgs to look at. Friendly staff tho, but i guess thats their job description.

I cant believe how good they all were compared to Diesel Motors. If you buying a car look for sales person called Hsu Yi, Service team - Gavin and Richard were amazing and efficient.

Will always come back to this kind of service and product from them.

Called in today with a problem with the key fob on the wife’s Merc. Greeted by Duncan. I explained the situation and he beconed me inside, sat me down and offered me a coffee. Then he gathered a bunch of other team members and worked on the issue. I thought to myself.mmmmm how much is all this going to cost? Problem sorted and I asked how much I owed, the answer was: Merry Christmas mate, drive carefully. I walked out of there a happy man and will surely buy another car from these guys in the future. That’s how you do customer service! Are you reading this VW?

Very nice showroom and facility. However, the service we received from Matt left much to be desired. Will stick to Diesel Motors in the future.

Please read this if you dont want to make a big mistake when you buy a car.
I got 2 cars from Mercedes in Osborne Park.
1 is GLE 250 and the other is E300 Cabriolet.
I ordered both cars early in Jan 2018 and
got the GLE in the Jan.
But the E300 arrived on the 20th of October 2018. So it tooks about 10 months to receive the E300.
After signed on contract and delivery,
I drove the car for 5 day to pick up my kids from school only and the E300 suddenly stopped on the road.
I was lucky to notified the problem earlier and moving strangely and drove aside so I had no car accident.
I sent the car to Mercedes workshop in Osborne Park for repair.
The sales manager of the shop said the problem was from valve body.
Later on the car got delivered to me by one of his man. There was no manager, no dealer principal. The guy passed to me the car key and gone. The repair took 8 days to be delivered.
So the problems is
long and long waiting.when I order the car they told me it will take approximately 3 months, later on change to 6 months and then end up to total 10 months.
Secondly, The $130,000.00 of E300 Cabiriolet 2018 new version was stopped on road after 5 days driving and the sales man texted to me and told me was the valve body problem of my brand new car.
The sales man send me a texted below:
"this situation although it is disappointing is not unusual for a brand new car. "
Everybody should know that stopping on the road by part fault for brand new Mercedes E300 is not unusual.
I asked the manager for total of 5 years warranty instead for 3 years for compensation.and they txted below:
"Hi Kevin as per our conversation Mercedes Benz have Informed as there is no existing issue with your vehicle a extension of the factory warranty is not warranted. Kind regards "
"As mentioned the service is a gesture from the dealership in relation to your initial delay and subsequent fault which has now been rectified.
We will not be refunding as there is no issue with the vehicle. "

Be careful buying car there.
If you want to buy Mercedes, ask them If you can sign on the contract after 1 weeks driving as maybe your car will stopped on road by part faulty. If you signed on the contract they dont look after you anymore.
The flowing is the last massage I’ve got, sent from the manager.

"Kevin the dealership has met all requirements in regards to your vehicle and as you are aware there is nothing wrong with your vehicle. Is this correct.
I am happy to talk in person if you wish. "
I called him back the day after and he never answered my calls or contact me back.

There is No professional service at all.
Still nobody contact me back.
After buying a phone or any other products, if there are product fault, most company accept refund or replace but the Mercedes doesnt.
I'm contacting lawyer and local community for this problem.

Hello Manager of Mercedes in Osborne Park,
I will not contact you any more.
I will not ask you the 5 years warranty
I will not ask you the 3 years free service inc useless rubber mats.
I'm not a beggar. But you are treated me like a beggar.
I spent $300,000.00 for 2 cars.
If anyone wants to be treated like me, you buy the car from the Mercedes in Osborne Park.

Bought a car within an hour upon entering the showroom. Was treated exceptionally well. Way beyond expectations and we were extremely impressed not just by the car, but also by their hospitality and service. If there's opportunity, enough said, will definitely return without any hesitation.

Greatest compliments to the whole team:
Jordan Litchfield,
Hollie Wise,
Stuart Dale

And definitely the one who made it all happen:
Sales Executive,
Alara Dyson.

Would never buy a Merc again, expensive electrical issues when just out of warranty, ridiculous servicing costs, and staff pushing to make you spend even more than you really need to.

Thank you Sunny Grewal for making my car buying experience so good. I would recommend this dealership to anyone who wanted to purchase a Mercedes.

Recommended Andre, the light commercial vehicle sales manager in this dealer, a good person with positive attitude, tried to help us get out of the mess which caused by Mercedes, very polite and willing to listen the customer's difficulties and demands. Anyway, the problem solved at the moment, will be back for my next car.

I am shocked at the service team lack of customer service and attitude towards customers. I thought I would be a loyal Mercedes customer until now!

Very poor customer service, the aftersales service is also shocking, first and last car i would buy from this place

Excellent service from very professional team. From the sales person right through to management. I bought a second hand car and noticed a couple of small things that needed attention after picking it up. Called up Duncan and he organised a loan car and had the items seen to within a few days. Amazing service and I'm very happy. Highly recommend.

Bought a few cars from James and his team and always been amazing to deal with and with their follow up. Even when I could not take a car on delivery they were fantastic and helped me so much. Service always above and beyond and would always go back.