The Ming Restaurant

If I could give this restaurant half a star I would but since one star is the lowest it would have to do.

Where to begin… there are a lot of things wrong with the restaurant and the way it’s run. I don’t care if the owner sees this I have to stay true to myself and expose them after all I’ve been through. Yes I used to work here.

For starters I’m going to begin with the beloved food. I’m not going to lie sometimes it can taste good, the conditions in which it’s kept and cooked is absolutely appalling. Not to mention the amount of times where the kitchen was infested with bugs and smaller animals and rodents. I can guarantee if you all saw what I’ve seen you wouldn’t touch the food with a barge pole.

As if that isn’t enough the treatment within the walls with the staff is inhumane. I don’t even think it’s legal the way the owner has treated most of her staff. From bribing some to stay by increasing their pay by x4, to fully alienating the abilities and work of others. The owner has made it abundantly clear that she has favourites and she couldn’t care less about the others. In terms of lodging complaints against coworkers she wouldn’t take us seriously until her favourite got involved. What some off us did was never good enough for her and understand it’s her business but even doing everything right by the letter she would still find a way to devalue and dismiss the hard work done. Now I haven’t mentioned the fact that she only hired females before but I suppose she must have been desperate after firing all but one of her employees because yes there now is boys working. However I can guarantee all staff either go home depressed or dread going into their next shift. Sometimes you would just walk through the door and she would already be yelling at you. I hope this is seen and action gets taken either way I’m not necessarily hoping for the business to get shot down but for the love of god, to the owner STOP being a money hoarding cheapskate and at least take care of the health and safety situation that is evident to anyone who would walk through those kitchen doors

Absolutely terrible service for Mother's Day, placed a 3 dish order at 6.30pm told 50 minutes to pick up and my poor husband is still not home with the food. 8.40pm

Apparently 40minutes mean 2.5hours. Disgusting service and was complete the owners and managers fault

Made a phone order and was told the wait would be 25 min. 75 minutes later with my family member still waiting at the Ming then asked to cancel the order. Hostess hurried away and by this time I called them to cancel the order aswell and they said we are just giving him food now and rudely hung up on me.horrible customer service. Honesty is all that is required. Be upfront about your wait times and if you get delayed.well you took my number for a reason.will never be going back here! Boycott this place if you want you food at a reasonable time and if you value decent and honest customer service.

After tonight it's the last straw, I will not be coming back to the ming to dine in, pre ordered the Peking duck and was bitterly disappointed. It took two hours to get to the third course and after the first two courses being ok, the chef's special duck dish was served cold and tasted horrible.

OMG! Never again. Ordered takeaway and was told there was a 30 min wait. Arrived and there were 12 people waiting for their takeaway. 1 hour 20 mins later. Honesty would have been the best policy. Food was OK, some cold, some hot, will not return.

Was very disappointed, meat was dry, waste of our money, will not be using this restaurant again

The worst and I mean WORST Chinese I have ever had. Tasteless, yet expensive, not a good combo (no pun intended) Boiled chicken in a stir-fry? Grey lamb in a Mongolian? Yuk, totally disgusting and, btw, I've given it heaps of chances to get it right for 20 years. No more though, NEVER again!

This would have to be the worst "Chinese" food I have ever seen. Mongolian lamb was grey with no taste. Chicken and cashews NO flavour. Chilli king prawns. NO flavour. Even the steamed rice.gluggy. Do yourself a favour and go to the New China instead! Had to give 1 star to post a review.

Most of the poor reviews seem to be about the poor service so we expected to wait for our meal. The restaurant was only about a quarter full on a Saturday night but the takeaway was busy and there was a long delay in getting our food.
However, the food was disappointing. We had our 7 year old with us so we chose honey chicken which was OK. Kway Teow.average, mixed vegetables.ok and Szechuan beef which I hoped would be more interesting and spicy. The beef turned out to be very sweet (plum sauce) and boring.
We checked their website before booking and their menu showed very reasonable prices at about $20 per dish. It must be an old menu as the actual prices were about $30 per dish. This is inexcusable and in effect is false advertising. Great food would have made up for it but unfortunately this was not to be.

Waited 15 minutes to be served, didn't even get offered to order a drink or an appetizer. Went with my husband and our toddler, there wasn't many people there and 3 waitresses. We left without even trying any food, I wanted it to be our new local. Probs won't be.

Bought a variety of meals tonight 2/11/2018, very ordinary and very bland, the meals were lacking flavour, really not nice. I have purchased before and I wont go back.

King prawn entree with 3 prawns in it cost me over $16. I spoke to the manager who said it's been like that for 11 years. Was a regular customer, will not go back- disgusted!

Food was delicious.

Service unfortunately lacking. Spent good money and had to ask for basics like water etc.

Food is delicious. Would come again

Definitely not the best Honey Prawns. More like honey batter with a tiny prawn inside. Very expensive & disappointing!

Fabulous location impressive set up for families but oh! The service is shocking takes ages to get food on the table priority in wrong place takeaway food going out very slowly people not happy table service very amateurish not a good look needs more staff but fabulous food

Meals came out one at a time, all finished eating by time last dish came out thinking they had forgot it.

Always such quality food. Very fresh and lots of flavour. Impressed with how much quality meat is in the dishes including the fried rice. Our favourites are beef black bean, satay chicken and mongolian lamb.

We love this restaurant which we have been patronising since it opened about 10 yrs ago.
It has a delightful ambience and the food is delicious. Staff is helpful and always willing to please.
Can particularly recommend the take away which is swift with generous serves.

Pleasant old school Australian style Chinese restaurant. The food is well cooked and fresh but is a little on the bland side flavour-wise.