Noranda Medical Centre

Don’t bother lazy reception team even worse doctors Dr Susanna Granich and Dr Len Atlas have broken patient confidentiality with other people in regards to my most private medical and mental health issues.

Brought to tears at my last visit. Dr Helen lu was very blunt. Constantly ignored me, wouldn't answer my questions, rolled her eyes at me and I was sent out for Injections without her discussing any other options. I practically begged for a referral to a podiatrist she said no and told me to come back after the injections.
I previously was there for my son for an ongoing issue we had to visit her 4 times. Only to go to another dr at the end and have the problem solved in 1 appointment under 5 minutes. I feel Helen has no intention of helping her patients but to just write a script and push you out the door with no regards to your feelings. She is cold, frustrating and extremely rude.

Horrible, my father called regarding random pains and the doctor completely disregarded it as a result my father had to go to the ER. Always looking for fast solutions and medicating instead of finding the root of the issue.

Just called to make an appointment for my partner who just moved to Noranda and receptionist was so rude who cut me off and immediately said they were not taking on new patients even though their website says different. Will be staying away from this GP and telling others to do so as well.

0 star the worst medical center after 10 years my grandparents were going there with doctor Kristyna, she cancel there appointment and said she wont take them anymore because they cancel their appointment because they were sick.horrible treatment to older people

If I could give 0 stars i would. DO NOT RECOMMEND. UNPROFESSIONAL. Wait times are always over an hour. Joke of a practice.

Worst medical clinic you could have imagined. The receptionist accepted the phone consult and recorded phone number when made the booking. Dr Helen Lu called the wrong number in more than one hour later in the very wrong attitude. Then told us the documents can't be done over the phone. What on earth did the reception accepted our request at the first place? What is the point of going to a clinic if someone is NOT sick? We will NEVER EVER consult this doctor Dr Helen Lu and this clinic again in our life time!

Booked a telehealth for my husband had to cancel it as he havent been to the clinic before. Booked another one and when reached the clinic was told the appointment was not registered in the system. Had to go back again.

0 STAR to start with. DO NOT go to Noranda Medical Centre AT ALL. First time using this clinic and had bad experience. Booked 3: 15pm and waited for more than ONE HOUR. Extremely poor time management (read the other reviews please). And the receptionist has the most disgusting attitude! If you have the time of the world, go there, sit and wait for your turn. Otherwise DO NOT GO THERE.

Very poor experience trying to make an appointment as a new patient. Despite having 10 available appointment slots on the day requested and taking all of my details for the appointment, they rang back 5 minutes after making the appointment to cancel it, saying they need to keep all free appointments available "in case existing patients need an appointment that day". So essentially if you've never been there before, even if there is availability and you have need of an appointment (and in my case unable to get one someone else) - don't worry about trying to get an appointment here, as they won't give you one!

I did not rate my experience highly. My daughter has had two appointments here, the first one was fine. However for the second one, we arrived early for an 8am appointment and waited almost an hour to be seen. When we questioned the delay after about 30mins waiting, we were told the doctor had not even arrived yet (but were not informed of this when we arrived for our appointment on time). It shows a lack of regard for patient's time and I won't be returning.

By far the worst medical practice I have ever been to. Dr Krystyna has been constantly negligent with myself, family members and family friends. Just days ago she failed to properly treat my grandfather who is now IN HOSPITAL with a diabetes related ulcer. How did she treat him, you ask? She gave him some cream and expected that to work.

She also put me onto a medication that lowers a person's seizure threshold, whilst being fully aware that I have epilepsy.

Save your time and money and go to another practice with doctors who actually care about the people they treat and know what they are doing.

Also, just a little disclaimer. If you are in a profession where you have spent years studying for the sole purpose of helping people, you might want to actually do that.

I have experienced wonderful healthcare elsewhere but wanted to try somewhere closer to home. The second of 2 appointments with Doctor Krystyna has led me to this 1 star rating. After the first appointment I thought maybe she was having a bad day so I would give it a second chance. After expressing my ailments she proceeded to tell me that I just have to suffer through it and that there were no other options. I found the experience of poor level of care to be equally disappointing in both appointments
with no interest in helping me with my health concerns. Was then charged $75 for a less than 5 minute appointment. Would not recommend and will not be returning to this practice.

I politely asked the lady at the reception where to get my blood test done because I am not familiar with this place. She replied to me quite rudely, she made it seem like I bothered her when I was just asking a simple question.
Then when I ended up getting the blood test done, a different lady did it for me but she rushed it and didn’t do what other professionals would do. She didn’t take her time with it and basically stabbed the needle in my arm, without giving me any warning. When I usually get blood tests, it’s so simple and I only get a small dot of blood, but with this lady, I ended up bleeding A LOT and ended up with a bruise. My arm still hurts and I got this done 7 hours ago. She did a rough job. I wouldn’t recommend this place, they do not care about you.

Avoid Dr Helen Lu. I was going through severe personal issues and her response was to mock me when I broke down. Truly an awful person!

Apart from Dr Hawkins and Dr Gabler (the new doctor), I've found the doctors cold, rushing you through, no empathy, zilch caring factor. One of the female doctors stands up whilst you are still speaking to her and she rudely opens the door before you've finished. You are doctors and your role is to listen carefully to people's ailments, not to get as many people through the door. I noticed they even hate explaining things and get angry if you ask too many questions. If you love your health, choose the doctor who really cares, not just puts on a fake smile. Speak to Georgie if you're not happy. She's great.

I saw a doctor at this centre today she was completely incompetent and should not be practicing med, Did not listen and mis diagnosed. I received better advice from the pharmacist next door would never attend this so called private clinic again your a disgrace!

I wouldn't even give one star. If your appointment runs late its because the doctor hasn't even shown up for work on time. Absolutely rubbish

I give absolutely NO stars, had to choose one to get this posted,
Being a potential first time patient/customer, I get an email stating please come early 10 minutes to complete form, so I turn up 10 minutes early as requested, the receptionist says " oh I don't know why they asked you to do that, as the doctor has 6 patients before you, and it's going to be a long wait". Consequently I was disgusted as anyone would be with this gross display of greed, yes GREED, as no one would normally be THAT behind even with an emergency in between, if they were even the slightest bit organised, so I told them I do not have the time, which I did not, so I walked out, never to return.
The worst service, yes service, as we patients are actually 'customers" - it's how they make their money people, if you can sort your problem out naturally, which is usually better, please do that wherever you can, and do not bother with this practice at all. Just wrong in so many ways, greedy greedy greedy. Disgusting, enough to make you sick!

Booked the first appointment at 10am yet doctor didnt even arrive at 10.30 - was told this was normal. Not good enough. This will be my last visit here