Maddington Village General Practice

I had appointment at 11: 20 and I was waiting for more than 1 hour, and at 12: 30 the woman at the reception said the doctor was busy so she didn't know how long I had to wait more, at least 30 minutes.

Nice CS. All the ladies at the reception are helpful. At times it can be bit of a wait when it’s too busy.

If I could give zero stars I would the most unethical disgusting practice ever, I was treated so poorly I was given the wrong medication through the vein i was given adrenalin and not saline like it was supposed to be by an incompetent nurse who had no idea what she was doing the entire time she was abrupt with me and didn't listen to me when clearly something was wrong my child was with me in complete distress it was really awful, I was taken away in an ambulance i was very sick for 3days and the response I got from the practice was disgusting I would never step foot in this place again nor would I recommend anybody to go there ever

I have been going to this practice for 3 years now and definitely would recommend it to my friends and family. It is a small practice so wait times can be long but the level of care is fantastic.

Very poor service, I got blood test a 3 months ago, until now I have not yet receive any results or emails.

Very helpful staff and Doctors that are there to Help you.yes some times you have to wait. But they are under the pressure. To give you the best care which you can not put time to. Your well being is more important. Paul

I've been going to this surgery since I was 2 years old. For over 35 years I was a patient of Dr Ivor De Souza and he was fantastic. He was almost like a member of the family. And we even jokingly called him 'Uncle Ivor'. But sadly, since he passed away, the surgery has continued to be on a downward slope.

Numerous times I have booked telehealth consultations as the first appointment of the morning, only to end up having to call the surgery an hour or so later to find out why I have not been called, only to be told that the dr will call me when they get a chance. If I book for a certain time, I should not have my appointment delayed in favour of patients with later appointment times than me, just because they are there in person.

I am tired of constantly having my phone consultation appointments treated like they aren't equally important. And at times when Dr Khan has gone all day without calling, and I've called the surgery for the third or fourth time that day, to find out why? , Only to find that he had left the surgery for the day and another doctor will call me.

Then I wait for another doctor to call. Only to face judgement over medications I am on for chronic arthritis and spine and nerve damage and treated like I'm a drug addict.

I'm sure Ivor would be shocked that the business he built from scratch and loved so much has become what it is today, and if I could find a doctor as good as he was, Id go to them instead. But part of the problem is transfering my records when I've been there for 40 years. It's so sad

I booked a telephone appointment on hot doc.with Dr krishnan at 1100 hours on the 8th march 2022. I called the surgery more than 3 times asking why she hadn't called by 1700 hours I was upset in pain and crying. I am a nurse and had worked at 2 covid sites and could not come to the surgery. I asked reception if another could call and I was assured she would call me but no call has happened.

My appointment was at 9am where as they called me in at 10am. I had to go to school but they did not care. Always late! The Tamil receptionist lady is so rude and never speaks politely as if she pays our bills. All the doctors are pretty good and polite.

Waited 55 minutes after my appointment time, then gave up and walked out because i have things to do. I book a specific time because thats when im available, as you would expect when BOOKING a time you will be seen at that time or 5-10 minutes either way tops. Whilst i was sitting there for 50 minutes i over heard many phone calls and conversations the receptionist had with patients and I’m disgusted, they were very rude, frustrated and getting easily annoyed at patients. They were not helpful in assisting anyones needs. Im honestly gobsmacked! And I definitely wont be going back there i dont care how good your doctors are your receptionists and your time management is terrible

I had an appointment booked for 3: 15pm and another one for the flu vaccine at 3: 30pm. I had booked this appointment face to face at the practice and surprisingly the lady who I booked it with had put my appointment around 2: 30pm? Like we clearly discussed when the appointment was going to be but she randomly mixed it up? Once I got there, 2 ladies were sitting at the reception and was very rude. As one lady was explaining that I was late the lady with the glasses, curly hair, blonde at this time was rolling her eyes and making my mother feel very uncomfortable. The other lady who was Indian I’m thinking, she was so annoying, attitude for what? Like honey you don’t know me! I had also discussed this with Doctor Khan, he was shocked, as a leader he needs to know who is welcoming people kindly, not making them feel unwelcome.

The Doctors are knowledgeable and always willing to take the extra time to understand your situation and apply proper diagnostics.
The nurses are very efficient and super helpful! The receptionists are professional and welcoming. There is a bit of a wait time but that is understood with all GPs I have visited with longer consultations.

I regularly go there and all the staff members are really nice and on time. Dr Fahad is really great and their nurse Lamiya is amazing.

Maddington Village General Practice has highly qualified doctors and support staff and we are very happy with the services provided by the practice.

Very basic doctors the receptionist with the curly hair is very rude don't take kids there unless they are 100% quiet

If there is any option of giving STAR theh i will definitely give u 0.waste of time.u yus dont hv value of time.u guys  sale only  appointments but u dont hv Dr's availability. U gave me an appointment at 2pm', even i reached on time at ur clinic. But, what i found that dr.is not available nd u told me that dr.will be there within 15 mints, but your dr.not came after 1'30 hours, are u guys serious.vary bad experience.

I called them to change my appointment time and the receptionist missed to update their record. The Doctor already left when I arrived. So frustrating as I wasted my accrued leave and my money for uber.

No rush. Get as much time as you need. Therefore you may have to wait a while to be seen. In my opinion it's worth it.

My family and I have been seeing Dr Naz since she joined the clinic. We are very grateful for her specialist care and attention, and will happily remain her patients as long as she's at Maddington Village GP. She's a lovely person and has a caring nature. Highly recommended general practitioner.

I have been seeing Dr. Jamil Khan for many years now and have always had a friendly and professional experience. When I call to make an appointment the staff always do their best to accommodate me. I am very happy with this practice.