Kelvale Medical Group

Came in for a medical, was told by staff multiple times what the price was for the service I was requesting, when I got to the counter they significantly increased the price with no explanation as to why as they already knew what service I required when I was quoted a price. Will never return to this clinic and would highly recommend you dont use them. Staff are rude and the manager is unreasonable.

If I could give them 0stars I would.this is the worst doctor practice I’ve ever been too… the doctors refuse my medication that I needed and had a specialist letter that I could have the medication and then refuse to do my partners medical for work.this doctor practice is disrespectful and unprofessional…. And I will never recommend this disrespectful and unprofessional doctor practice to anyone.

Never polite and always rushed. Spoken to like you are simple, one doctor told my partner she would have to remove her birthcontrol, the next week a doctor looked at the same scans and said it was fine? Need to work it out. Seek help elsewhere

No communication between reception and doctors, waited there 1 hour for seeing a GP, and he refused to sign a document because of first consultation, reception didn’t know anything about procedures. Customer service is very poor not recommended

I have today taken my 13yo granddaughter to kelvale and they no longer bulk bill kids even if they have health care cards. Cost after Medicare was over $40. Not very happy

Doctors are great, reception staff have continuously stuffed me around. Changed appointments without notifying me. Booked little ones 8 week check up and immunisations only to get there and they only booked the check up so had to wait another 2 weeks for her immunisations.
They booked appointment for little one's 4 month immunisations a day before she turned 4 months, called me on the day of to cancel (had been booked over a month in advance).

Very poor greeting skills when answering incoming calls A polite "Good morning can I help? " is a basic requisite. A friendly tone of voice and helpful attitude also helps when dealing with the public. My experience was very disappinting and my inquiry left unresolved.

Im aboriginal and im on the closing the gap programme and have been for 2 decades, i have seen 4 amazing drs there, colin stevens, he delivered me, peter lim, samual blaxall and robert perry, after 20 years of bulk billing ive been knocked back, most of the drs have left now as i have i will never ever set foot into that place agin and thet dr thonielle well theres a reason why anyone can get in to see him at any time, hopeless.kris baily

Went in after very serious elbow injury that is stopping me from sleeping and everything. Asked for a script for some pain killers that will actually work while I sleep and was sent out with a script for over the counter ibuprofen which to be honest doesn't work. I feel they are trying to make money off the bulk billing consultation without actually helping anybody!

Make an appointment at particular time. Still need to wait one hour for that. What's the point in making appointment? Better time management may need

My wife went to a doctor here as blood tests she was severely insulin resistant, indicating she may be diabetic. He told her she didn't need treatment, just lose weight. Sadly, insulin resistance makes that difficult.

He also stated she was fine to go back to work despite displaying severe symptoms of the flu which our daughter recently tested positive to. He took her mask off and threw it in the bin counter to health department directives.

He initially refused to print out the results of her testing.

There are some good doctors here, but the bad ones are horrific.

Reception staff were lovely but choose your doctor carefully felt very judged and an hour and a half wait is ridiculous for a five minute consultation!

Pick your doctor carefully
Most of the doctors are lovely
However 2 of the males doctors would have to be the most unfriendly and arrogant doctors I have ever been too
Stay away from dr thonell and dr burton
Worst bedside manner I have ever come across.

Wouldn't recommend this place!
Spoke with 2 receptionists (women) and both have bad attitudes!
1 of them didn't no what a lipoma was, trying to make me feel stupid! While laughing, very unprofessional!
Booked a consultation to have a lipoma removed and recommended me to a doctor who doesn't even surgically remove Lipomas.
Referring me to dr Robert perry, who had no consideration and felt like I was just a number.waste of money and time!

Front counter staff wonderful, wait time ok but pick your doctor wisely some need to improve their bedside manners, a bit of respect and common decency when speaking to people instead of putting them down, might go along way.

Attend the surgery today to get my 1st covid vac. Was given a form to fill in my reception that had the normal questions. And some were in reference to any anaphylaxis history with medication, I had stated yes in the past. Dr called me in for the vac. I tried to explain to him my history. He didn't even read the form. Just said your in the right aged group. And then jabbed me and told me to sit outside waiting room for 15mins.now you would think that these forms would be actually looked at by a Dr. You would also think that a Dr listened to what your saying to him. Not to be treated like another number. Very unprofessional.

Reception staff are terribly disinterested and appear unable to smile. First I was told I needed to wait whilst the staff transferred information from the form I filled in to the computer, as it was my 'job' to take the paperwork into the doctor. Not sure why it was my responsibility, or why they could not have brought it to me when it was done, but I suppose asking someone with a back injury to wait amused the staff.
After a half an hour wait, I decided to leave. I went to the front desk to say I wanted to rebook the appointment. I was just stared at. No apology, no attempt to rebook the appointment, no smile - no words. Nothing. If the reception staff are that rude, how compassionate can the doctors be? I don't know. They weren't interested in me at all.

Great for a consultation, doctors are good. However my poor rating comes from getting test results.requested over the phone initially but they rang and told me it was better to see the doctor. Went in for like literally 2 mins and got slugged $73

I saw Dr Leif Thonnell, was v happy with the visit.

One very annoying and easily fixable issue was that we had an appointment for 8.10 - early morning as we have to be at work, we waited half an hour whilst the doctor was talking to a medical rep - how about the medical reps book appointments so the patients don’t have to wait?

Your experience of this practice will depend entirely on which doctor you manage to book. There are two or three decent ones (Blaxell being among the best). Several mediocre ones.and one or two real stinkers. Medicare rebate is done on the spot and they do bulk bill for certain things (kids).