J & C Electrical Contracting

They had created a mess leaving wire trimmings on the roof, red brick dust not swept up in the garage area and dust and wire clippings inside the home, as well as broke some roof tiles.

From the first phone call and complaint to the owner and electrician, there was no words mentioned of coming out to inspect the damages only that they would talk to their electrician and being defensive instead of offering to come out and have a look at the issue (it did not need to be that evening; but the offer to have a look was never given) to come to a resolution for both parties.

The electrician that had done the works had denied and dismissed the photos provided despite them being very clear and showing the issues were clearly over their work area. Throughout majority of the process the customer service I had received in relation to resolving an issue or problem that had occurred onsite was lacking and I only got a resolution due to the actions of raising a formal complaint and with holding payment until this was resolved.

Upon the formal email complaint to the company, they quickly reimbursed an agreed value of 2 hours of my time / $100 to remedy the works. Initially I was happy with this as a resolution.

The second issue stems from the invoice being incorrectly billed as the $100 credit was billed in error and not as a deduction; this was quickly resolved when I had notified them; however, had I not scrutinised the invoice, I would have paid this in error. This led to a complete breakdown in trust and further invoice scrutiny and questioning why certain works were charged more despite at first appearing the same as other line items. The communication about this was lacking by both parties but in the end I accepted the explanation.

They, at a minimum had completed the required works and provided a statement and certificate of works. To this end the install work quality is acceptable; however, everything else around this was rough and could have taken some extra care.

Only through mediation from the owner who had contacted myself and provided a formal apology with regards to the issues that had occurred after I had posted an original review of this service; Had I decided to make some amendment to that review.

They are a small company that is still growing and can face some teething problems and they have many things to learn from on this journey. They may hopefully learn from this feedback through implementing correct processes, ensuring good communication and customer service relationship management (more importantly, conflict / issue / dispute resolution).

I used these guys for a fairly large job. 5 outdoor lights installed, 3 light sensors, 4 downlight installs, 3 socket repairs and 2 external socket installs.

I deduct
- 1 star for the damages
- 1 star for the mess and clean-up needed afterwards
- and 1 star for the initial lack of communication, acknowledgement, ownership and apology.
My initial review was 1 star but I give them 1 star back for the formal apology

Both blokes done a great job, cleaned up after themselves, couldn't persuade them into a beer

Thumbs upfor J & C Electrical! Recently we had problem with our wiring connection, they were quick in responding and getting matters sorted promptly. A company that can be depended on.

Highly recommend J&C Electrical. Communication at all times was excellent. Very professional in all areas of the work undertaken.

J&C Electrical were awesome. I've a horrid neighbour who kept burgling my car in my driveway, partly being brazen as my old secuty lights didn't work well. J&C installed a better security light with a greater sensor range and brighter lights. A few nights later the burglar tried his luck again. The new lighting system worked perfectly in driving him away. And my security camera footage recorded clear footage of his attempt which will help present my case with the police.

Fast response times, great service, competitive pricing, polite, tidy and very efficient. Live our new Mitsubishi split system. Oh and did say cool Summers and Xmas. Thank you

When I called for a quote they came to have a look. Direct a good feeling and they did an amazing job. We can recommend this company

Superb help when needed. Tradies aren't cheap, but soo worth it. Money well spend. Thanks to J&C they found the culprit that could have turned into a house fire!

On time and very professional. Installed a new connection for remote gate and job was done very quick and at a high standard. Discussed options prior to install and very friendly electricians. Definitely recommend and will use again.

2 young professional and good looking dudes done a fantastic job by installing an electrical shutter for me. 5 stars

The service could not be faulted. J&C are our go-to electricians from now on. Highly recommended

I had an amazing experience. I needed lights changed in my investment property to modernise it and to use less energy. J & C Electrical did the job and even cleaned up afterwards. The service was prompt, professional and polite.

Adam is highly recommended. Very attentive to detail, informative and cleans up after he is done. Happy customer.

This is the third time I have used J&C Electrical and have always found their work to be excellent. Their communication is great as is their customer service. I would recommend them for all your electrical needs.

The fellas were prompt, friendly, professional did a great job and cleaned up after themselves. Would definitely use again.

The guys were fantastic very happy with the completed job, even had to fault find an unexpected additional item and did it with no fuss, great job.

Very responsive and professional service. Quotation and prices were clear. Arrived on time. Whole process very efficient.

We engaged J & C Electrica to repair a few faulty fittings in our home. Chloe in the office was quick to answer any questions I had and promptly provided quotes and advice. Calais our technician arrived as scheduled and had everything fixed quicker than we anticipated. Would use them again for any future electrical work and recommend to others.

Highly recommend, polite, courteous and great communication through out installation. The boys were so respectful and polite, not a single mess was left and when the job was finished they wanted to make sure that I was happy with everything before they left site to move on to the next job. I will definitely be using you again. Thank you for a great job.

From first contact to finishing the job took only 4 days. Communication along the way was very professional and I felt important as a customer.
The Electrician who attended the job (Adam) was courteous and professional and never stopped till the job was done. Highly recommend this co.